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The Future Today! Personalization 2.0

Beyond Philosophy

And as I have been saying since 2002 when I started up my Customer Experience Consultancy, emotions influence over half of any Customer Experience outcome. Some savvy marketers at McCann Melbourne have embraced this concept and have come up with an innovative way to marry the idea of personalized Customer Experience and emotions.

2002 167
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How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. NPS needed to be connected to business growth immediately to be seen as successful.

NPS 163
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4 CS Leaders’ Predictions for the Future of Customer Success

Gainsight

From leveraging emerging technologies to fostering deeper connections, these trailblazers illuminate the path ahead, guiding us towards a future where customer success is not just a strategy but a transformative force driving efficient growth and customer delight. This is the type of innovation that I expect to continue.

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Advancing Service Together: The Event for Leaders in Customer Care, Service & Support

CSM Magazine

Innovation. Field Service is your one-stop shop for all things service and support; an event where inspiration meets innovation; socializing meets ROI. Field Service was launched in 2002 and has been dedicated to supporting the growth of the service industry ever since. What is Field Service USA? Progression.

Events 40
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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

Unlike phone support, live chat also provides a real-time communication channel that comes without high costs for those connecting internationally. By meeting student expectations, live chat has allowed TRU to connect with more prospective and current students.

2009 91
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Was a Gender-Neutral Doll the Right Move for Mattel?

Chadwick Martin Bailey

It was 2002. Especially when we consider the crucial role of play for kids in imagining possibilities, exploring interests, connecting with others, and discovering oneself. sense of community; conversation; social connection). Did I ever tell you about my dissertation…? Wait, don’t go! I promise it’s interesting. This is huge.

2002 81
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What a Customer First Strategy Is (And what it’s not!)

C3Centricity

Several key leadership qualities were found, including being ruthlessly customer-centric, data-driven, innovative, collaborative and agile. OK, so I’m not talking about the 2002 Minority Report. The companies that succeed will be those that understand this and connect at the right times. Being Innovative.