Remove 2002 Remove Innovation Remove Insights
article thumbnail

Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Customer Guru

Further, she has shared insights on how customer experience in India will evolve in future. I started my career with Convergys in 2002 as a Customer Service Representative. Innovation is a word very important to all of us in the organization. Please give us a short introduction into your journey to becoming a CX professional.

article thumbnail

7 Books that changed our lives, will they change yours? – Essential summer reading

Beyond Philosophy

Shortly after the BT Customer Experience program was a success, I wrote my first of seven books on Customer Experience, Building Great Customer Experiences (Palgrave Macmillan, 2002) , and started my global Customer Experience consultancy, Beyond Philosophy. McArdle has a lot of great insights. by Todd Rose. by Megan McArdle.

Books 148
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. So, I wanted to share his insight here with you, too. After all, whenever someone comes in with a competitive advantage, everyone adopts that innovation as quickly as possible to keep up with that company.

2010 88
article thumbnail

The Evolving Scope of B2B Marketing: It’s All About Customer Experience

Answer Dash

In addition to tried-and-true foundational practices, our group of professionals shared their insights into new ways of approaching demand generation, improving content marketing, and leveraging early forms of machine learning and AI — all within the framework of a vastly expanded appreciation of the central role of the customer experience.

B2B 76
article thumbnail

Serving The Customer Of The Future

SaleMove

I was born in 1995 and got my first PC in 2002 with Windows 95 on it. Having analyzed hundreds if not thousands of online applications and web flows—from small community banks and credit unions to Fortune 500 banks—I’d like to offer my insights into what is still lacking and what can be improved. I’ve been browsing the web since then.

article thumbnail

Was a Gender-Neutral Doll the Right Move for Mattel?

Chadwick Martin Bailey

It was 2002. Prior to CMB, she led insights research at American Express, where she was a recipient of the CMO Award for Achievement in Excellence. Did I ever tell you about my dissertation…? Wait, don’t go! I promise it’s interesting. Then, for my dissertation, I examined reactions to men and women who broke the mold.

2002 81
article thumbnail

Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

According to Shaw, “When I started Beyond Philosophy, in 2002 the subject of Customer Experience was new. Follow this self-proclaimed global evangelist for customer-centric business on Twitter to gain expert insight into your customers today. Jeannie Walters. Blake Morgan. BlakeMichelleM.