Remove 2002 Remove Marketing Remove Social Media
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25 important social media questions, answered

BirdEye

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

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Uncovering CX in China: They’re Ready, Are You?

Beyond Philosophy

Three Truths Every Marketer Should Know about CX in China. China has potential to leap-frog other markets as it is a massive opportunity. This research emphasizes the fact that those organizations that truly embrace the ideology behind a culture of Customer Centricity have enormous potential for opportunity and growth in a new market.

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The Differences Between B2B and B2C Customer Journey Mapping

GetFeedback

The study also notes increasing usage of online resources (social media, review sites, and vendor web sites) which has pushed sales engagement later in the cycle. . While both B2B and B2C have target markets, B2C tends to have a larger number of customers with shorter and simpler buying processes. .

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Developing Surveys to Boost Customer Retention Through Actionable Data

GetFeedback

Customer retention is a leading critical performance indicator for companies in 2002, and for good reason. Some social media platforms allow integrations for auto-response surveys , which can be convenient for on-the-go customers who hop on-and-off social media dozens of times throughout the day.

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How to choose the best reputation management company

BirdEye

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. How companies manage their online reputation determines their ability to grow in a competitive market. Our tools allow you to share 5-star reviews on your social media profiles with a click of a button.

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What Do The Financial Times, ROI, and CX Have In Common?

Beyond Philosophy

When I started my global Customer Experience consultancy in 2002, I had not been a consultant. In 2002, when I started Beyond Philosophy, no one on the broader market knew I was an expert in Customer Experience (or, frankly, what Customer Experience was). Over the years, I built up a profile on social media.

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Confirmit vs Qualtrics: Which One Wins in Survey and Feedback Management?

SurveySensum

Confirmit (Forsta) Known for its sophisticated survey and data management capabilities, Forsta enables organizations to perform advanced feedback collection and analysis, with solutions that cater to both enterprise and market research needs. Here’s a closer look at its key features. Key Features 1.