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Customer Survey Statistics: Everything You Need to Know

InMoment XI

Source: “Email Customer Service in North American Small and Medium Businesses” by BenchmarkPortal , 2005). (Source: Lee Resources ) The quality of your email response matters just as much-if not more-than timeliness. Net Promoter Score (NPS) Survey Statistics & Benchmarks. Entelo saw 2x response rate using in-app NPS surveys versus email.

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68 Customer Support Email Address Name Ideas

CX Accelerator

Jenny began her call center customer service journey on the front lines back in 2005. JENNEY DEMPSEY , a Southern California native, obtained her BA in English from San Diego State University. In 2012, she co-founded the blog, CustomerServiceLife.com.

2005 316
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Best of the Podcast 2018: Build Power Moments in Your Customer Experience

Customer Bliss

One proud geeky moment for Dan was his victory in the 2005 New Yorker Cartoon Caption Contest, beating out 13,000 other entrants. Dan has an MBA from Harvard Business School and a BA from the Plan II Honors Program from the University of Texas at Austin. He lives in Durham, NC.

2018 147
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Nudges: Make Sure Yours Work!

Beyond Philosophy

Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.” The term sounds benign, but the consequences are anything but.

2005 143
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Chief Customer Officer for the Energy Industry, With Penni Conner – CB27

Customer Bliss

The first, published in 2005 is “Customer Service: Utility Style” this is a primer outlining strategies to provide excellent customer service. These programs offer energy savings ideas and solutions to all customer segments. The programs invest over $500M in energy efficiency annually.

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Lessons for How to Swim in a Blue Ocean from the Girls Auto Clinic

Michelli Experience

In 2005, W. Rather than treating female customers in stereotypical condescending or patronizing ways, Patrice established a business value proposition where women are informed and empowered in their knowledge of automotive needs and in their understanding of the solutions necessary to meet those needs. Swimming in a Blue Ocean”.

2005 111
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Using consumer insight for rebranding: Q&A with Price Chopper’s Sam Trimboli

Alida

Since then (2005), I’ve held different positions in customer service and marketing, both in-store and at head office. You’ve had a fruitful career at Price Chopper. Why do you love working there? When I was 15 years old, I started working at Price Chopper as a cashier in Guilderland, New York.

Consumers 150