Beyond Philosophy

NOVEMBER 19, 2020

The three of us, along with moderator Chantel Botha of Brand love, discussed in the webinar and a recent podcast some of our past experiences working in this industry, where we are today, and where we are going. In other words, Pine says if customer service is time well-saved, Customer Experiences are time well spent.

Customer Experience 133

Customer Experience ROI 2002 2005 133

ProProfs Chat

DECEMBER 23, 2019

And the results are starting to show because these companies are placing customer centricity in the midst of their core brand and mission. What they do is basically put a premium on the customer and their experience with the product, service, or brand. In the face of such hurdles, how do you build a customer centric culture ?

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

Lumoa

JANUARY 23, 2018

One of our customers, who has a long experience working with other text analytics providers, complained that the top categories in their data are always their own brand and customer service. The brand itself is seldom a useful category, but any commentaries where it is compared to the competitor brands can be useful.

NPS 114

NPS Financial Feedback Net Promoter Score 114

ijgolding

MAY 20, 2015

Today I am sharing a story about a company that has had an overt Customer Centric culture for many years. Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. Founded in 1957 in St Louis, Missouri by Jack C.

Net Promoter Score 97

Net Promoter Score 2007 2014 2015 97

QuestionPro Audience

MARCH 2, 2018

Many brands are hoping the investment helps them reach women, who make up 62% of the average Oscar viewership. The broadcast will air 16 commercials made specifically for the ceremony, and at least 12 brands bought airtime for spots celebrating female empowerment and inclusivity. million. .

2018 60

2018 2005 Advertising 2016 60

Natalie Petouhof

MARCH 6, 2017

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. 1-selling Greek yogurt brand in the U.S. So Who Are Some of The Speakers?

Culture 40

Culture Competitive Advantage 2015 2012 40

Second to None

JANUARY 22, 2019

Too often, brands blame a lack of technology or resources for their organizational problems. Since 2005, TeleSign has tapped into the world’s growing reliance on mobile text and web-based technology. The best brands, according to the TeleSign CEO, give the right message at the right time in the right way. In 2016, 62.9

2005 48

2005 Telecommunications 2018 Voice of Customer 48

Strativity

AUGUST 19, 2014

a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation, has been named to Inc. Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. Hackensack, NJ (PRWEB) August 19, 2014. Strativity Group, Inc., magazine’s annual Inc. and the Inc.

2010 40

2010 2013 2005 2014 40

CX Journey

JANUARY 30, 2019

You might know it as Bain's Delivery Gap, which states findings from their 2005 research: 80% of executives believe they deliver a superior experience, while only 8% of customers agree. Do you know all of the building blocks of a customer experience transformation strategy? I've mentioned the CX Perception Gap before, right? What gives?

Customer Experience 60

Customer Experience 2005 Metrics Customers 60

Thematic

SEPTEMBER 6, 2018

NPS measures these recommendations, and in many industries, you can use it to compare your customers’ brand loyalty against those of your competitors’ customers. 7 times more likely to forgive brands for errors. Still today, NPS is integrated into Symantec’s business, and a big part of its customer-centric culture. What next?

Net Promoter Score 54

Net Promoter Score NPS Metrics Feedback 54

Strativity

AUGUST 15, 2018

magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group, LLC on its 37 th annual Inc. Our people and our unprecedented growth in customer experience design and cultural transformation ranks Strativity as the undisputed leader in this exciting space.”. “If More about Inc.

Magazine 40

Magazine 2005 2012 2010 40

Comm100

MARCH 2, 2022

In Acquia’s Customer Experience Trends Report surveying over 6,000 consumers worldwide, only 10% strongly agreed that ‘most brands meet their expectations for what they consider a good experience.’ Many of the expectations customers have of your brand arise from their interactions with other brands. Closing the Delivery Gap.

Customer Expectations 52

Customer Expectations Net Promoter Score 2005 Customer Experience Management 52

Qualtrics

AUGUST 7, 2019

I started my career in Lebanon in 2005, as a technical consultant for a warehouse management system. At the time, I had no experience to take on a challenge like this, but given the company’s strong learning culture, John was willing to bet on me. The mission, continuous growth, and culture. What keeps you at Qualtrics?

Management 36

Management Healthcare 2005 2007 36

CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." The concept that humans are innately receptive to the telling of stories as a means of effective communication was self-evident around the world and in so many different cultures.

Leadership 44

Leadership 2005 Books Insights 44

C Space

DECEMBER 6, 2018

After passing my driving test in 2005, I stopped driving in 2006. It’s up to the auto brands to alter this perception. The surprising fragility of a powerful perk: company culture. The surprising fragility of a powerful perk: company culture. The physical brand. Nicola Spitzer. Senior Consultant at C Space.

Sports 40

Sports Transportation 2005 2006 40

Qualtrics

APRIL 12, 2021

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Bill Carr, former VP of Digital Media at Amazon, about rubbing elbows with Jeff Bezos, launching products slowly, and Working Backwards. It was branded Amazon Unbox. Sometime in 2005 [a team of Jeff’s executive leaders met].

Innovation 26

Innovation 2005 2006 2003 26

Customer Guru

JULY 3, 2018

The SaaS world is replete with cut-throat competition; the same services are provided by many brands, all of which have wonderful products. In such a scenario, what differentiates one SaaS brand from the other? This blog discusses what customer experience lessons one can learn from the best-in-business SaaS brands.

Culture 94

Culture 2001 2005 2014 94

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The Lithosphere: Through an Employee’s Eyes.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The Lithosphere: Through an Employee’s Eyes.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The Lithosphere: Through an Employee’s Eyes.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The Lithosphere: Through an Employee’s Eyes.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The Lithosphere: Through an Employee’s Eyes.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The Lithosphere: Through an Employee’s Eyes.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The Lithosphere: Through an Employee’s Eyes.

2006 40

2006 2008 2005 2007 40

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. When did you first learn that company culture could actually drive growth?

Culture 60

Culture 2003 ROI Leadership 60

NetBase

NOVEMBER 29, 2019

And why does this intel matter to brands? In 2005, Cyber Monday entered the online fray. Looking solely at volume of mentions, Black Friday is a day that brands mustn’t miss! But knowing which day to focus on (assuming a brand must choose) really depends on the products/services on offer. Which will win out?

2005 52

2005 Retail 2014 2015 52

NetBase

NOVEMBER 29, 2019

And why does this intel matter to brands? In 2005, Cyber Monday entered the online fray. Looking solely at volume of mentions, Black Friday is a day that brands mustn’t miss! But knowing which day to focus on (assuming a brand must choose) really depends on the products/services on offer. Which will win out?

2005 52

2005 Retail 2014 2015 52

Alida

DECEMBER 15, 2016

When health systems merge, however, there’s a high risk of culture mismatch, putting undue stress on your employees. Myriad factors can lead to [merger and acquisition] failure,” says Gallup’s Brooke Fernandez and Andrew Giger, “but cultural mismatch is one of the most frequently cited reasons.”

2013 138

2013 Airlines Hospitality 2005 138

C Space

DECEMBER 6, 2021

Rather, brands should be asking “what’s possible now that wasn’t even imaginable before?” In people’s forced constraints and introspections brought on by the global pandemic, they are developing heightened expectations of brands. by choosing a certain brand. Brands must evolve from marketing, to mattering to people.

Consumers 59

Consumers Transportation 2019 Airlines 59

C Space

JULY 23, 2021

m her favorite brand, Versace, 2005?. Consciously at times—and at other times unconsciously—I have captured signs of a seismic shift in our culture. That work explored those themes in the context of youth culture in Los Angeles and was inspired by my own high-school experience. 3 LAUREN GREENFIELD/INSTITUTE.

2008 52

2008 Culture Books Magazine 52