2006 Consumers Culture 
Beyond Philosophy
JUNE 4, 2015
Much of this is, culturally, operationally, and from a communications perspective, is what we have been describing as “inside-out advocacy” for years. Worse, it can sometimes feel like ‘the enterprise culture’ as we know it has lost its way with stakeholders, especially with regard to being purpose-driven and trust-based.
Maz Iqbal
DECEMBER 18, 2014
Yesterday I read this Guardian article: France fines 13 consumer goods firms €951m for price fixing. This is what the Guardian says (bolding mine): The regulator said the 13 companies … had colluded on price increases between 2003 and 2006. Allow me give life to this assertion. Which companies are involved? Proctor & Gamble.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX University
JANUARY 10, 2025
The answer may lie in understanding patient experiences through tools like the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Launched in 2006, it was the first national tool to standardize and publicly report healthcare quality from a patient’s viewpoint.
Retently
SEPTEMBER 17, 2018
Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks , Apple’s NPS score in 2017 was a resounding 72 , which is significantly higher than the average NPS score of the consumer electronics industry. And consumers notice that.
ClearAction
FEBRUARY 14, 2015
Whether you sell to consumers or businesses, think about the logic and the consequences. Customer-centric culture means your entire company conducts their work with your customers' well-being in mind. Is it possible to be the darling of your customers, yet the opposite to your suppliers? to-1 ratio."
C3Centricity
JULY 2, 2016
These elements are usually grouped into three types: the rational / functional benefits, the subjective / emotional elements and the cultural / relational factors. Cultural / Relational (Societal) factors are those associated with a brand’s trust and responsibility. Our values also determine our behaviour. SOURCE: Apple.
Beyond Philosophy
DECEMBER 20, 2017
The ambassadorship thesis, with its component elements, can be fully stated as follows: • Commitment to company – Commitment to, and being positive about, the company (through personal satisfaction, fulfillment, and an expression of pride), and to being a contributing, loyal, and fully aligned, member of the culture.
Expert insights. Personalized for you.
144 
Let's personalize your content