2006 Culture Feedback 
customer sure
FEBRUARY 1, 2023
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. Part of this approach is their customer feedback process, which they introduced in 2020, with the help of CustomerSure.
CSM Magazine
OCTOBER 25, 2022
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. They’re a great example of a customer feedback process done right”. About CustomerSure.
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Zeisler Consulting
APRIL 6, 2021
With a business model like SaaS, there are likely to be transactional opportunities for feedback when a Customer calls or reaches out for either service or support. There was a thriller movie in the 1970s (remade in 2006 and hugely referenced in pop culture) called When a Stranger Calls. Surely survey results are valuable.
Customer Bliss
JANUARY 17, 2019
When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed. Customerville transforms customer experience surveys into rich, interactive experiences using its unique Design-driven Feedback platform. Enjoy the show!
Daniel Group
SEPTEMBER 12, 2022
When we first signed on with them, there weren’t too many options for this niche in 2006. I realize that culture is difficult to change, and it’s not something that changes overnight. .” Connecting emotionally with your customers will always matter. But, unfortunately, they missed the mark here.
SurveySparrow
JANUARY 1, 2020
You wrote your book “Chief Customer Officer : Getting Past Lip Service to Passionate Action” back in 2006. Tell us about what major changes you’ve seen in the CX space from 2006 to now? Now our users are a step ahead because they are using technological tools to get customer feedback along the way.
Daniel Group
AUGUST 21, 2020
These things can improve CX in the short-term, but a culture “tweak” is what is needed to make further improvements. The company began its first CX improvement efforts in 2006, and these have been ongoing. We often see companies make great strides in improving Customer Experience (CX), but then they hit a plateau.
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