Thematic

DECEMBER 9, 2022

During the 2008 recession, Starbucks came under threat. This re-focus of strategy saved them as a brand and was an onramp to more CX innovation - which tripled their annual revenue in 2010. An example of a company that successfully leveraged a market gap during the 2008 recession is mens' fashion retailer Bonobos.

2008 71

2008 2010 Customer Satisfaction Fashion 71

Michelli Experience

JUNE 28, 2017

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us….

Customer Experience 83

Customer Experience 2008 Books Customers 83

CSM Magazine

OCTOBER 20, 2020

The firm is helping customers including Cazoo , Direct Line Group’s Green Flag business and South East Water , to boost their customer service using Amazon Connect. The full roster of clients also includes ECS’s flagship Amazon Connect deployments at RBS, which began in 2018.

2020 52

2020 Net Promoter Score Engagement 2008 52

Pink Guava

APRIL 26, 2020

But there is always a silver lining after a doom, and history is the witness that every doom had been a change to start the NEW, be the dotcom, 2008 prime recession or the Great Depression of the 1920s. Strategy or Innovation - How are you doing as a company with your customers and all the stakeholders, included?

Social Media 84

Social Media Financial 2008 Innovation 84

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Making significant strides towards patient access, education and engagement is the mission of Patient Connect. Starting in 2008, [Patient Connect] nearly predates the internet.

Healthcare 52

Healthcare 2008 2030 Hospitality 52

Lumoa

JUNE 23, 2021

While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis. This will allow your support staff to access the contact center system from any location and at any time to connect with customers.

Contact Center 78

Contact Center Omnichannel Social Media 2008 78

BirdEye

JULY 7, 2023

Conversational AI chatbots: These advanced chatbots use natural language processing (NLP) along with innovative machine learning to interpret customer intent. While the company employs a customer service chatbot on its website, it’ll connect a visitor to a human agent if it can’t resolve an inquiry.

Customer Service 96

Customer Service Social Media Banking 2008 96

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

2008 52

2008 Consulting 2023 Innovation 52

CX University

JULY 9, 2018

And in return for that sense of real, authentic meaning, they will be willing to give more of themselves, aspire to higher productivity, spiraling innovation, and off-the-charts customer satisfaction. In 2008, Detroit, DTE Energy CEO Gerard M. Anderson made an important announcement to employees, which forged that connective tissue.

Leadership 68

Leadership Insurance Engagement 2018 68

Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. While all provide innovative ideas and creative recommendations, they’re missing one important fact that must be considered during this crisis. The similarities between this crisis and the financial crisis of 2008 are few and far between. Not the dot.com bust in the 2000’s. We’ve changed.

2008 59

2008 Customer Experience Seminar Workshop 59

NetBase

MAY 7, 2020

Using the 2008 recession to navigate through this rough terrain, Europe is predicting the largest quarterly decline in economic activity since World War II, meaning approximately an 8 to 13 percent drop in gross domestic product (GDP) , even with precautionary measures in place. Restaurants and eateries have to innovate.

Retail 71

Retail Consumers Social Media Government 71

Wootric

FEBRUARY 14, 2019

Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” Her specialty is connecting with audiences to help them emotionally connect with those they serve. Angus Yang. Colin Shaw. It’s not as easy as we think and our brains work against us!

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

West Monroe

JUNE 21, 2023

The gravity of the task ahead cannot be understated, and one thing learned from the 2008 Smart Grid Investment Grant (SGIG) awards, preparing for the next steps is critical. Here’s a look at how utilities can navigate through each of these actions. Malicious actors online are a constant threat to grid operations.

2008 52

2008 Document Government 2024 52

PK

APRIL 23, 2020

She went on to note that employment recovered just 1 percent a year after the Great Recession of 2008. This is a time already ripe for innovation, and I believe that it is from these roots that telemedicine will emerge to make healthcare better and more accessible. At some point, there will be a vaccine and this pandemic will be done.

Healthcare 52

Healthcare Hospitality E Commerce 2008 52

Gainsight

JUNE 18, 2020

OneCause, formerly BidPal, revolutionized charitable fundraising with the launch of their mobile bidding solution in 2008, helping nonprofits replace manual giving and raise more revenue through technology. The connections the team and I made at Pulse played a big part in our decision.

2008 52

2008 Events Customer Success 2016 52

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Cross-selling requires the provision of other innovative solutions in a different product category that can give customers more value in addition to the primary product offering.

Sales 71

Sales Customer Success Connections 2008 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Cross-selling requires the provision of other innovative solutions in a different product category that can give customers more value in addition to the primary product offering.

Customer Success 71

Customer Success Sales Connections 2008 71

Natalie Petouhof

MARCH 11, 2016

One of the offerings already available in this area is Capgemini’s Insurance Connect , a fully managed business service insurance platform which enables core processing, digital services and insights and analytics on AWS. Examples of past innovations include Capgemini’s SAP OnePath and COMPLETE.

Insurance 40

Insurance 2008 Innovation 2016 40

Chattermill

MAY 12, 2019

in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. The main takeaway is, customers and companies alike benefit from real-time, conversational connections, versus hands-off lead generation methods and email marketing campaigns. Under his leadership, Zappos has grown gross merchandise sales from $1.6M

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Clarabridge

MARCH 30, 2017

Are you able to connect your customer experience survey program to key business goals, like increased revenue and decreased churn? After all, there’s no point in getting all this great insight and customer feedback if you can’t use it to improve and innovate your products and services. Do you need to revisit your survey strategy?

Customer Experience 45

Customer Experience 2008 2014 Feedback 45

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

West Monroe

JANUARY 25, 2022

From basic customer service to advanced conversations about wealth management or business banking, customers need face-to-face connection with your professionals. All banks are standing at the intersection of unprecedented global economic upheaval, revenue disruption, digital innovation, and cultural change. on average.

Banking 52

Banking 2022 Financial Multi-Channel 52

LiveChat

AUGUST 3, 2018

A strong CRM platform like Microsoft’s Dynamics 365 or Zoho CRM helps you connect the dots with ease during every single customer interaction. Despite the mind boggling success that the original iPhone enjoyed, Apple went ahead and launched the iPhone 3G just a year later, on July 11, 2008.

Customer Focused 28

Customer Focused Multi-Channel Airlines 2007 28

SurveySparrow

MARCH 23, 2021

Its products are the most advanced in the athletic apparel industry because of Nike’s commitment to innovation and investment in the latest technologies. Your market positioning strategy should be connected with your target audience and how it can make their experience with you better. 2 Segment your customers: . #3 ” . #4

Marketing 52

Marketing Apparel Brands 2008 52

Kustomer

APRIL 9, 2020

The last big recession was in 2008 and no one wants to relive that. John continues to note that candid CEOs help increase connection and a sense of normalcy. And all of a sudden, we’ve just created the time to do these things to work on the next innovation that we know was critical to our evolution and revenue stream.

Loyalty 52

Loyalty Airlines Leadership 2021 52

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. This SaaS and cloud-based remote connectivity services giant has recorded a revenue of $1.2 It also focusses on innovations that motivate the staff towards R&D.

2020 19

2020 2019 2002 2008 19

SmartKarrot

MAY 11, 2021

Izosimov in 2008 for an article in Harvard Business Review, hypergrowth means ‘the steep part of the S-curve that young industries experience that sets them from losers.’. Product innovation Execution Strategic focus. Product Innovation. So only an innovative service or product can create this increase. contact-form-7].

2008 10

2008 2013 Innovation Customer Centricity 10

Magellan Solutions

FEBRUARY 24, 2022

So to help you out, we compiled all the innovations for lead gen marketing we can find: Voice and search marketing. They bring innovative and creative ideas to strategy and operational performance of business operations. It’s now the task of the sales team to connect with your prospect. Magellan Solutions. There you have it!

Social Media 40

Social Media B2B B2C Sales 40

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities.

2011 11

2011 E Commerce E-support 2008 11

Strativity

OCTOBER 7, 2022

The truth is that times of uncertainty can offer one of the best opportunities for your brand to make new connections with customers – that is, if you’re willing to think outside of the box. Maybe they’re drawn to an innovative design that promises to boost performance (exploration). Airbnb is one such success story.

2008 52

2008 Consumers Brands Innovation 52

Middlesex Consulting

FEBRUARY 19, 2017

Here are the Rolls Royce financial results for FY 2008 to FY 2015: The aftermarket services, which includes power-by-the-hour, generates more sales than the actual product does. This is because of the Internet, Google, people connected into networks, and the general availability of competitive information.

2002 60

2002 Airlines Wireless 2008 60

SmartKarrot

JANUARY 25, 2022

Because it’s a no-code solution, it’s straightforward to implement and connect existing tools and systems. Orora Tech is an innovative cloud-based platform that detects and monitors wildfires from space. Established in 2008, Zalando is an online apparel retailer with over 150000 products. Headquarter: Hamburg, Germany.

Banking 10

Banking Fashion 2014 Travel 10

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. To complete a thorough review of your current MiFID II processes, connect with Avaya.

2004 51

2004 White Paper Financial 2008 51

Bold360

DECEMBER 1, 2016

Your operators are the living, breathing voice of your business and they need to feel like they can connect with a customer in order to deliver to them a positive experience. that dealt with computer data connections and networks and is the foundation for the flexibility of the Regpack system. Mark Harrington. ClutchSuccess.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

SmartKarrot

JUNE 22, 2023

Today’s super dynamic B2B environment mandates everyone in the leadership to be more innovative to get things done! On the other hand, Evernote was launched in 2008 by Evernote Corporation. For instance, it connects well with Google Calendar giving you the ability to browse your schedule and create notes based on your meeting schedule.

2007 10

2007 2008 2003 Article 10

CSM Magazine

MARCH 7, 2025

The A’ Sales, Contact Center, and Customer Service Design Award has positioned itself as a global benchmark for recognizing and celebrating innovation in this field. Since its establishment in 2008, this award has become a symbol of excellence within the customer service design industry. How Are Entries Evaluated?

Contact Center 52

Contact Center Sales 2025 Customer Service 52