CX University

JANUARY 10, 2025

However, have these innovations truly fulfilled their promise? From 2008 to 2013, all measures recorded notable gains, particularly among underperforming hospitals, which narrowed performance disparities. This stagnation points to the limitations of early interventions and underscores the need for innovative strategies.

Healthcare 40

Healthcare Technology Hospitality 2013 40

Daniel Group

SEPTEMBER 23, 2021

They are fantastic young people who have brought a lot of innovation and energy into the industry and into our company. So, for some context, I joined Holt in 2008, January of 2008. ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic.

Net Promoter Score 98

Net Promoter Score 2008 Social Media 2007 98

InMoment XI

NOVEMBER 25, 2008

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee. View Article

2008 150

2008 Banking Leadership Innovation 150

InMoment XI

NOVEMBER 25, 2008

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee. View Article

2008 150

2008 Banking Leadership Innovation 150

InMoment XI

NOVEMBER 25, 2008

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee. View Article

2008 150

2008 Banking Leadership Innovation 150

Thematic

DECEMBER 9, 2022

During the 2008 recession, Starbucks came under threat. This re-focus of strategy saved them as a brand and was an onramp to more CX innovation - which tripled their annual revenue in 2010. An example of a company that successfully leveraged a market gap during the 2008 recession is mens' fashion retailer Bonobos.

2008 71

2008 2010 Customer Satisfaction Fashion 71

Eptica

FEBRUARY 6, 2019

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). Innovate continually It may be that your brand doesn’t need to undergo a ‘big bang’ restructure, but instead needs to focus on making a larger number of continual, smaller changes.

2008 73

2008 White Paper 2019 Automotive 73

Retently

MARCH 18, 2019

Unique, Innovative Products and Offers. Most of the brands we’re discussing in this article have an innovative value proposition. Tesla established itself as a huge source of innovation on the automotive market, and Airbnb is the go-to option for city breaks for many people worldwide.

Net Promoter Score 126

Net Promoter Score NPS Customer Retention Loyalty 126

Bold360

JANUARY 23, 2017

Technological innovation is now in the top 5 long term risks for businesses for the first time in history. In large part because of the 2008 global financial crisis, customers are finding it increasingly hard to trust banks and similar services, which means they also need to regain and retain customer confidence. in digital.

Banking 70

Banking Financial 2017 2008 70

Michelli Experience

JUNE 28, 2017

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us…. Evolving VR.

Customer Experience 83

Customer Experience 2008 Books Customers 83

NetBase

JUNE 25, 2019

With the release of NetBase AI Studio, our always-on approach to rapid innovation makes us the first social analytics provider to market with this revolutionary AI product. And because we’ve always been innovating and building to this point, we didn’t need to reinvent the wheel to incorporate AI into our platform. How about: NetBase.

2008 73

2008 E Commerce Social Media 2007 73

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Connections 75

Connections Brands 2008 Social Media 75

CX University

APRIL 26, 2018

These are not only services companies; they are some of the world’s fastest growing, innovative enterprises, which leads me (and many others) to wonder if there is a correlation between decentralization and agility. Gore and Associates, and even as far back as Lockheed Aircraft Corporation’s “Skunk Works” project during the second World War.

Customer Experience 74

Customer Experience Government 2018 2015 74

West Monroe

DECEMBER 11, 2022

During the 2008 downturn, Forbes columnist Tim Bajarin asked Intel’s CEO what the company would do given the economic reversal. ” It's a story told time and time again: Companies that make strategic investments during a downturn—particularly in technological innovation—come out of them on top.

Banking 52

Banking Marketing 2008 Financial 52

BirdEye

JULY 7, 2023

Conversational AI chatbots: These advanced chatbots use natural language processing (NLP) along with innovative machine learning to interpret customer intent. As far back as 2008, the famous fast food brand introduced the innovative Domino’s Pizza Tracker.

Customer Service 96

Customer Service Social Media Banking 2008 96

CSM Magazine

OCTOBER 20, 2020

Founded in 2008, we are devoted to enabling enterprises to change the way they change. The results include the rapid upskilling of teams, accelerated release cycles driving more meaningful customer experience and innovation. ECS has offices in London, Edinburgh, Glasgow, Singapore, Manchester and Pune.

2020 52

2020 Net Promoter Score Engagement 2008 52

NetBase

AUGUST 26, 2020

Market research reveals trends around the topic of innovation. In November 2008, this company was the first to offer ETFs with 3X leverage. But one thing’s sure – in today’s fast moving and competitive climate it is best to assume your current and potential competition has the best of both. And keep your own analytics game on point.

Marketing 81

Marketing 2024 2030 2008 81

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

2008 52

2008 Consulting 2023 Innovation 52

CSM Magazine

JULY 4, 2022

” VM Elevators was established in London in 2008 and has since grown to a nationwide company serving more than 50 locations across the UK. We are also reducing harmful emissions with home working, advanced scheduling and sharing of resources with other BigChange users. These are real savings for both the planet and the business.”

2008 52

2008 2013 2018 Customer Relationship Management 52

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Connections 63

Connections Brands 2008 Social Media 63

Lumoa

JUNE 23, 2021

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 78

Contact Center Omnichannel Social Media 2008 78

ijgolding

DECEMBER 11, 2014

It was not until 2008 that is started to make waves in the airline industry with the delivery of a new fleet of aircraft. I am all for innovation, but if the innovation does not make the experience better, then why do it?! Flights Experienced. London Gatwick to Oslo. CX Review Total Score. Stars Awarded.

Airlines 110

Airlines Customer Experience Travel 2014 110

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Think about customers talking to companies and giving honest feedback that helps: Improve products and services and even helps the company innovate. Why is that? Reduces unnecessary steps or processes.

ROI 49

ROI 2009 2008 2016 49

Clarabridge

DECEMBER 7, 2016

After all, there’s no point in getting all this great insight and customer feedback if you can’t use it to improve and innovate your products and services. Chris Rogers has been working at Constant Contact since 2008. Rogers : Getting executive buy-in is critical in order to make meaningful change. About Chris Rogers.

Feedback 81

Feedback 2008 2014 Government 81

CX University

JULY 9, 2018

And in return for that sense of real, authentic meaning, they will be willing to give more of themselves, aspire to higher productivity, spiraling innovation, and off-the-charts customer satisfaction. In 2008, Detroit, DTE Energy CEO Gerard M. The company’s real innovation lies in its retention program.

Leadership 68

Leadership Insurance Engagement 2018 68

CSM Magazine

OCTOBER 6, 2020

Founded in 2008, we are devoted to enabling enterprises to change the way they change. The results include the rapid upskilling of teams, accelerated release cycles driving more meaningful customer experience and innovation. ECS has offices in London, Edinburgh, Glasgow, Singapore, Manchester and Pune.

Connections 52

Connections 2008 Consulting Innovation 52

CSM Magazine

JUNE 17, 2020

Coop has had an online shop since 2008 which today reaches over 60 percent of Swedish households with home deliveries and also offers meal plans that can be picked up in all Coop stores. For more information on the Lobster AI communications platform, visit www.ebi.ai. About Coop. million members.

Retail 52

Retail 2008 Automotive Transportation 52

Team Support

OCTOBER 8, 2020

Beyond that—and perhaps the key to our innovation and place in the market currently and in the near future—is that we will soon introduce an innovation in the customer success market that will enable businesses to approach the idea of customer “success” as enabling revenue generation while maintaining our team philosophy.

Customer Relationships 59

Customer Relationships B2C B2B 2008 59

Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. While all provide innovative ideas and creative recommendations, they’re missing one important fact that must be considered during this crisis. The similarities between this crisis and the financial crisis of 2008 are few and far between. Not the dot.com bust in the 2000’s. We’ve changed.

2008 59

2008 Customer Experience Seminar Workshop 59

Optimove

NOVEMBER 14, 2019

EveryMatrix, founded in 2008, is a leading software supplier to the iGaming and sports betting industries. With extensive experience and a portfolio of over 400 games, premium online casino software developer iSoftBet is at the vanguard of games innovation. Facebook Custom Audiences + Optimove = A killer retention marketing channel.

Multi-Channel 40

Multi-Channel 2008 E Commerce 2004 40

Oracle

MARCH 28, 2018

It’s becoming a massive tech movement and countless companies are not only getting on board, but also finding new, innovative ways to use blockchain technology. Blockchain technology was first designed in 2008 by Satoshi Nakamoto. But where did it come from? Where can it go? What is blockchain?

Customer Experience Professionals 49

Customer Experience Professionals Technology Customer Experience 2008 49

Qualtrics

JULY 9, 2019

As Chip Kahn and Claudia Salzberg note in their recent Health Affairs blog ‘ The Next Generation of Measuring Patient Experience’ [4] ; “Technology has changed dramatically since 2008. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR). March 28, 2013. [2] June 2018. [3]

Healthcare 33

Healthcare 2008 Hospitality 2007 33

John Paul

APRIL 26, 2019

Since 2008, John Paul has helped brands and businesses build customer and employee loyalty through a whole range of concierge services. As an innovative company, John Paul combines the unique know-how and skills of its 700 concierges with tailor-made digital tools.

2008 40

2008 Innovation Loyalty Brands 40

Chadwick Martin Bailey

SEPTEMBER 22, 2020

What about that experience helped you to adapt, innovate, and/or grow? In launching this relatively new format, I was faced with an increasingly restrictive budget (remember the financial crisis of 2008/2009?!), One project that stands out was when I was working at Toyota Financial Services. It’s exciting to be a part of.

2009 52

2009 2008 Travel Transportation 52

QuestionPro Audience

JUNE 11, 2022

Random device engagement (RDE) is an innovative method of conducting research that uses a respondent’s unique identifier as the keystone of their participation. 2016) who used the Cooperative Congressional Election Study (CCES), which interviewed 1,068 respondents via RDDs during the 2008 presidential election cycle.

Engagement 78

Engagement 2004 2017 2018 78

West Monroe

JUNE 21, 2023

The gravity of the task ahead cannot be understated, and one thing learned from the 2008 Smart Grid Investment Grant (SGIG) awards, preparing for the next steps is critical. Here’s a look at how utilities can navigate through each of these actions. Malicious actors online are a constant threat to grid operations.

2008 52

2008 Document Government 2024 52

CSM Magazine

MARCH 12, 2020

The move by call centres to bring their operations back to the UK, however, has happened in conjunction with an upturn the employment market in the country as it emerged from the 2008 financial crash. One innovation that has the ability to immediately reduce costs for operators is Voice Driven Interactive Voice Response (IVR).

Technology 52

Technology 2008 Financial Consulting 52