Clarabridge

MAY 10, 2018

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . Welcoming their Chatbot, American Family Talks Innovation and Insight. The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge. Day 2 of our tenth annual C3 Conference started off with a walk down memory lane.

2008 40

2008 2018 Hotels Customer Service Representative 40

Daniel Group

SEPTEMBER 23, 2021

Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. Lynn Daniel (00:03): I’m with Edward Craner, who is Senior Vice President of Marketing and Strategy with Holt Cat of San Antonio, Texas. We did some market research.

Net Promoter Score 98

Net Promoter Score 2008 Social Media 2007 98

Thematic

DECEMBER 9, 2022

How can you stay relevant to consumers in a competitive market - especially one under the pressure of a recession? When the market rights itself, you'll be in a much better position - and can potentially capitalize on the upturn in the economy. During the 2008 recession, Starbucks came under threat.

2008 71

2008 2010 Customer Satisfaction Fashion 71

West Monroe

DECEMBER 11, 2022

These circumstances—and a looming market correction—pose a number of questions to banking leaders: Do we simply batten down the hatches and play the defensive game of tighter budgets and conservative underwriting? Or do we invest in improving our competitive position in the market when the majority of institutions are gun shy?

Banking 52

Banking Marketing 2008 Financial 52

Retently

MARCH 18, 2019

Market Leaders’ NPS Scores. All these market giants have so many Promoters because those people love how easy their services/products are to use, and how reliable they are. Unique, Innovative Products and Offers. Most of the brands we’re discussing in this article have an innovative value proposition.

Net Promoter Score 127

Net Promoter Score NPS Customer Retention Loyalty 127

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Published on: February 06, 2019. Share this page on: Tweet.

2008 73

2008 White Paper 2019 Automotive 73

Second to None

MARCH 22, 2019

Millennials have been under society’s microscope for the last decade; a punching-bag for Baby Boomers, a restructuring force for marketers. Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market.

Connections 75

Connections Brands 2008 Social Media 75

Bold360

JANUARY 23, 2017

But if you think digital is covered by marketing and technology, you’ve got a lot to learn. Technological innovation is now in the top 5 long term risks for businesses for the first time in history. Take Nanorep’s innovative Voice of the Customer software. And the needs of the financial sector are certainly unique.

Banking 70

Banking Financial 2017 2008 70

NetBase

JUNE 25, 2019

With the release of NetBase AI Studio, our always-on approach to rapid innovation makes us the first social analytics provider to market with this revolutionary AI product. And because we’ve always been innovating and building to this point, we didn’t need to reinvent the wheel to incorporate AI into our platform.

2008 73

2008 E Commerce Social Media 2007 73

Second to None

MARCH 22, 2019

Millennials have been under society’s microscope for the last decade; a punching-bag for Baby Boomers, a restructuring force for marketers. Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market.

Connections 63

Connections Brands 2008 Social Media 63

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

2008 52

2008 Consulting 2023 Innovation 52

Clarabridge

DECEMBER 7, 2016

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Chris Rogers has been working at Constant Contact since 2008. Serina Aswani is Manager of Content Marketing and EMEA Marketing at Clarabridge.

Feedback 81

Feedback 2008 2014 Government 81

BirdEye

JULY 7, 2023

Dawn Harsch, Marketing Director – McQuire Group What are the disadvantages of customer service chatbots? Conversational AI chatbots: These advanced chatbots use natural language processing (NLP) along with innovative machine learning to interpret customer intent. “In 6 months we answered 571 new chats.

Customer Service 96

Customer Service Social Media Banking 2008 96

CSM Magazine

JUNE 18, 2020

The first commercial application of AR occurred in 2008 in the form of a BMW magazine ad readers could augment using a computer camera. With 5G speeds driving the growth of new MR products, the global AR/VR market is forecast to reach $18.8 Targeted Marketing. billion in 2020. About the Author.

Tourism 52

Tourism Travel Wireless 2008 52

Team Support

OCTOBER 8, 2020

We conclude this series with Part 3, where Eric offers insight into the competitive market and what makes TeamSupport different. to thwart the market competition and what according to you are the distinct features of TeamSupport? We’re proud that we continue to innovate in the B2B customer support software industry.

Customer Relationships 59

Customer Relationships B2C B2B 2008 59

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).

Contact Center 78

Contact Center Omnichannel Social Media 2008 78

Amity

OCTOBER 31, 2016

Uberflip helps over 1,400 marketers to create, manage, and optimize content experiences every day. Uberflip's intuitive and powerful platform helps marketers tailor and leverage content to engage with their audience at every stage of the buyer journey. I went to school for brand communications and marketing.

Customer Success 0

Customer Success Customers Definition Metrics 0

SurveySparrow

MARCH 23, 2021

If there is one company that has played the market positioning strategy game with terrifying efficiency is Coca Cola. But the kind of image that they have raked for themselves over the years with the help of their positioning strategy marketing is a case study in itself. . What is market positioning strategy? Isn’t it?

Marketing 52

Marketing Apparel Brands 2008 52

QuestionPro Audience

JUNE 11, 2022

Random device engagement (RDE) is an innovative method of conducting research that uses a respondent’s unique identifier as the keystone of their participation. Within the US market, the major RDE companies can reach more than 5,000,000 unique respondents. But the good news is that there’s a new way to conduct surveys!

Engagement 78

Engagement 2004 2017 2018 78

Oracle

MARCH 28, 2018

It’s becoming a massive tech movement and countless companies are not only getting on board, but also finding new, innovative ways to use blockchain technology. Blockchain technology was first designed in 2008 by Satoshi Nakamoto. They also act as fundraising tools in this new market for startup companies. Where can it go?

Customer Experience Professionals 49

Customer Experience Professionals Technology Customer Experience 2008 49

Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. Every strategy we’ve executed seems meaningless in the face of 30 million unemployed Americans, a contracting GDP and a volatile stock market. While all provide innovative ideas and creative recommendations, they’re missing one important fact that must be considered during this crisis.

2008 59

2008 Customer Experience Seminar Workshop 59

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Think about customers talking to companies and giving honest feedback that helps: Improve products and services and even helps the company innovate. Why is that? Reduces unnecessary steps or processes.

ROI 49

ROI 2009 2008 2016 49

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Dr. Grace Lomax, who co-founded Patient Connect with her sister in 2008, came up with the idea for the solution when she started asking patients in her clinic what information they wanted when and how.

Healthcare 52

Healthcare 2008 2030 Connections 52

Avaya

JANUARY 26, 2018

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis.

2004 51

2004 White Paper Financial 2008 51

Wootric

FEBRUARY 14, 2019

He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Chadwick Martin Bailey

SEPTEMBER 22, 2020

What brought you to work at/in Market Research? What about that experience helped you to adapt, innovate, and/or grow? In launching this relatively new format, I was faced with an increasingly restrictive budget (remember the financial crisis of 2008/2009?!), I’ve applied the lessons I learned at Toyota since.

2009 52

2009 2008 Travel Transportation 52

Forrester's Customer Insights

AUGUST 4, 2014

Nowhere is this more true than in the hyper-competitive Australian retail banking market. That''s why we invited Louise Long to speak at Forrester''s Summit For Marketing & Strategy Professionals: Australia. In 2008, a role was created within the Marketing function that sat across products and channels.

Customer Experience 41

Customer Experience 2008 Banking Retail 41

CSM Magazine

MARCH 12, 2020

The move by call centres to bring their operations back to the UK, however, has happened in conjunction with an upturn the employment market in the country as it emerged from the 2008 financial crash. One innovation that has the ability to immediately reduce costs for operators is Voice Driven Interactive Voice Response (IVR).

Technology 52

Technology 2008 Financial Consulting 52

NetBase

MAY 7, 2020

Using the 2008 recession to navigate through this rough terrain, Europe is predicting the largest quarterly decline in economic activity since World War II, meaning approximately an 8 to 13 percent drop in gross domestic product (GDP) , even with precautionary measures in place. Restaurants and eateries have to innovate.

Retail 71

Retail Consumers Social Media Government 71

Chattermill

MAY 12, 2019

Whether you work in marketing, sales, support, engineering or product, if you want to become a master of your craft and deliver a great experience for customers, here’s our advice for getting an edge: Read books. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Customer Experience Books.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

InteractionMetrics

JUNE 19, 2023

More often, they oversee operational issues or marketing, but not the whole enchilada. Design Thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success,” Ideo’s co-chair Tim Brown writes.

Loyalty 52

Loyalty Net Promoter Score Touchpoint E Commerce 52

Gainsight

JUNE 18, 2020

OneCause, formerly BidPal, revolutionized charitable fundraising with the launch of their mobile bidding solution in 2008, helping nonprofits replace manual giving and raise more revenue through technology. As a result, those retention gains plateaued for us as more competitors entered the market.

2008 52

2008 Events Customer Success Technology 52

SurveySparrow

MAY 23, 2021

Blockchain was invented in 2008 to serve as a public ledger for Bitcoin, the most famous of cryptocurrencies. But the cryptocurrency market is far from easy to navigate. . Bitcoin was invented in 2008 by an unknown person or group of people going by the name of Satoshi Nakamoto. Let’s dive in. . A Decentralized Future.

2008 52

2008 Banking Financial Government 52

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Acknowledging the changing sentiment in the current market will make for better strategies for approaching customers. Buying power may have been reduced, but marketers are as active as ever.

Sales 71

Sales Customer Success Connections 2008 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Acknowledging the changing sentiment in the current market will make for better strategies for approaching customers. Buying power may have been reduced, but marketers are as active as ever.

Customer Success 71

Customer Success Sales Connections 2008 71

Clarabridge

MARCH 30, 2017

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Chris Rogers has been working at Constant Contact since 2008. Serina Aswani is Manager of Content Marketing and EMEA Marketing at Clarabridge.

Customer Experience 45

Customer Experience 2008 2014 Feedback 45

Magellan Solutions

JULY 11, 2022

Crashing stock markets . A recession may be terrible but looking at the big picture, it gives entrepreneurs opportunities to innovate. And one in demand innovation that businesses of all sizes are jumping into is outsourcing. During the 2008 Global Recession, IBM signed a number of outsourcing contracts. . Microsoft.

2008 40

2008 Financial 2007 2009 40