Thematic

DECEMBER 9, 2022

Think surveys, posts on social media, online reviews and chat logs. During the 2008 recession, Starbucks came under threat. An example of a company that successfully leveraged a market gap during the 2008 recession is mens' fashion retailer Bonobos. Let's look at Target during the 2008 recession.

2008 71

2008 2010 Customer Satisfaction Fashion 71

Service Untitled

DECEMBER 27, 2010

Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service. photo credit: MoritzBarcelona.

Social Media 42

Social Media 2008 Customer Experience 2009 42

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 52

B2B Brands Social Media Wireless 52

Lumoa

JANUARY 2, 2022

Detractors Taint Your Brand Image In an age where social media has become the de-facto medium for news and gossip, negative reviews can travel very fast when posted on these channels. Sprout Social research shows that 47% of consumers have used social media to complain about a business.

NPS 78

NPS Net Promoter Score Social Media 2008 78

Brandwatch CX

OCTOBER 3, 2022

Finding the right type of social media influencer is key to success, but knowing where to start can be overwhelming. Best Free Social Media Influencer Tools. This particular feature can be used to identify social media influencers who are following your competitors but aren’t following you. FollowerWonk.

Marketing 98

Marketing Social Media 2008 Metrics 98

Daniel Group

SEPTEMBER 23, 2021

So, for some context, I joined Holt in 2008, January of 2008. ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic. Edward Craner (08:26): Thirteen years ago, when we kicked off our customer experience program, social media was a neophyte.

Net Promoter Score 98

Net Promoter Score 2008 Social Media 2007 98

CSM Magazine

OCTOBER 6, 2022

” Founded in 2008, 60K provides CXM services to leading U.K., European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. ResultsCX’s clients are in health insurance, media, telecommunications, retail, technology, and financial services.

2008 52

2008 Entertainment Multi-Channel Telecommunications 52

CSM Magazine

SEPTEMBER 7, 2022

Founded in 2008 in Cologne, Germany, more than 2,000 businesses worldwide depend on Learnship to boost employee development, improve global collaboration, and increase business impact, including DHL, Rakuten, Mars, and Salesforce. Learn more at www.learnship.com or follow us on social media: linkedin.com/company/838687.

Customer Care 52

Customer Care 2008 Social Media Culture 52

Experience Investigators by 360Connext

JULY 20, 2015

There is no case for your 2008 case study. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Online Experience 235

Online Experience 2008 Social Media Consulting 235

Storyminers

AUGUST 20, 2020

Thanks to social media, you no longer own your story—or your brand. Between 2008 and 2009, Apple jumped 32 places on the Fortune 500 list as its capitalization increased from $157 billion to $184 billion. Data for Kroger’s revenue per square foot is from 2008. Who hasn’t experienced Microsoft as a Goliath?

2009 105

2009 2008 2006 Retail 105

CSM Magazine

JANUARY 20, 2021

Key Features of CodeBroker CS Resolve: Instantly send coupon or gift card via the customer’s preferred digital channel: chat, text, email, social media. Founded in 2008, CodeBroker mobile marketing solutions are used by the world’s most recognizable brands and retailers to drive customer acquisition, retention, and loyalty.

Customer Service 59

Customer Service 2008 Customer Service Representative Social Media 59

Alida

JULY 19, 2016

Millennials have the sunniest outlook of any generation, despite living through 2008’s Great Recession and facing the threats of climate change. Fifty-eight percent of Millennials turn to Google searches for health and nutrition info; 29 percent turn to social media. The Millennial mood looks good. TWEET THIS STAT ).

Travel 185

Travel 2008 Financial Social Media 185

Win the Customer

MARCH 8, 2017

In 2008, new Old Navy president Tom Wyatt came in aiming to revitalize the brand. A good example of this is Amway’s recent social media marketing. Here are some case studies in successful emotional branding that business leaders can emulate to acquire and maintain customers. Old Navy: The Power of Nostalgia.

Brands 118

Brands Customer Experience 2004 2008 118

BirdEye

JULY 7, 2023

A great example is an AI chatbot that takes on customer support duties via an organization’s mobile app, website, or social media channels. Social media chatbots: These can integrate with your existing social media networks and provide customer support directly on these platforms.

Customer Service 96

Customer Service Social Media Banking Customers 96

ReviewTrackers

APRIL 21, 2021

Successful brands and marketers have learned to use customer feedback from review sites in ways that drive their search engine performance, social media strategy, and consumer engagement levels. What they are overlooking are review sites such as Yelp, mobile app stores , and social media review pages. MyBankTracker.

Banking 65

Banking Financial Insurance Social Media 65

Beyond Philosophy

FEBRUARY 21, 2016

Since the financial meltdown of 2008, many have been singled out for charging excessive fees (which is often, as well, a surrogate for service-related issues). This is especially true now because of the permanency provided by social media.” Power annual studies).

Banking 68

Banking 2008 B2C Financial 68

SurveySensum

JULY 9, 2024

Back in 2008, the former CEO of Starbucks launched the “My Starbucks Idea” – platform, where customers can come together to give suggestions and recommendations to the company. That’s exactly what the program Starbucks did with its My Starbucks Idea.

NPS 52

NPS Loyalty Loyalty Programs 2016 52

Kitewheel

JULY 2, 2020

In 2010, Harvard Business review completed a study of the 2008 recession and how it affected a number of companies. Social Media . Due to the stay at home orders, social distancing, and general worry, people have been online more than ever. Significant Challenges and Opportunities for Digital Retail.

Retail 52

Retail Social Media 2008 Consumers 52

Eptica

FEBRUARY 6, 2019

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). For deeper insights you need to analyze the many real interactions that your organization has with customers every day, such what they say on email, chat or social media.

2008 73

2008 White Paper 2019 Automotive 73

ClearAction

MAY 28, 2015

Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. A: Yes, but “ social media ” tends to be rigidly defined as Facebook, LinkedIn, Twitter, and other popular platforms. Q: What does “micro level” problem solving in customer experience mean? A: Absolutely.

Customer Experience 110

Customer Experience Social Media 2008 Customer Experience Management 110

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Utilizing a social media influencer’s pull is just as much about increasing brand recognition as it is about increasing sales.

Connections 75

Connections Brands 2008 Social Media 75

QuestionPro Audience

JUNE 11, 2022

Crowdsourced polling using social media is similar to social media-assisted crowdsourcing, and coverage is superior to online panels. . 2016) who used the Cooperative Congressional Election Study (CCES), which interviewed 1,068 respondents via RDDs during the 2008 presidential election cycle.

Engagement 78

Engagement 2004 2017 2018 78

QuestionPro Audience

DECEMBER 1, 2016

Millennials are constantly expressing their interests on social media channels, and travel is not excluded from the trending topics identified by “hashtag goals.” In contrast, millennials came of age in a time of financial instability due to the recession in 2008. How Millennials are Travelling. Select your respondents.

Travel 60

Travel Social Media 2008 Books 60

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Utilizing a social media influencer’s pull is just as much about increasing brand recognition as it is about increasing sales.

Connections 63

Connections Brands 2008 Social Media 63

Lumoa

JUNE 23, 2021

Live chat software is among the leading contact methods for online customers, with 46% of them preferring it over social media and email. Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis.

Contact Center 78

Contact Center Omnichannel Social Media 2008 78

ShepHyken

NOVEMBER 6, 2020

Broad insights, such as social media usage habits by generation, may be available for free from reputable research sources, however industry-specific information is likely guarded behind a paywall. In 2008, consumer research helped customer service at the world’s largest coffee chain. Primary Research.

Insights 107

Insights Customer Service Marketing 2008 107

Pink Guava

APRIL 26, 2020

But there is always a silver lining after a doom, and history is the witness that every doom had been a change to start the NEW, be the dotcom, 2008 prime recession or the Great Depression of the 1920s. Worldwide usage of internet has increased 70% and social media up to 20-30% more than from pre-covid times.

Social Media 84

Social Media Financial 2008 Innovation 84

NetBase

JUNE 25, 2019

And they’re limited to social media posts only. It analyzes all sources of customer experience data , including social media, ratings and reviews, and internal data sources as well. sec Search all data from 2008 to now. 20 sec Search all data from 2008 to now. What else puts us ahead of the competition?

2008 73

2008 E Commerce Social Media 2007 73

ShepHyken

MAY 26, 2017

seconds in 2008 with a mind boggling 19.19 Bikash Mohanty is the Content and Social Media guy at CloudCherry. As much as success is about dreaming big, the path towards it is all about setting precise targets to hit or even surpass. Usain Bolt bettered his own 200 meters world record of 19.30 seconds in 2009! Forza Italia.

Metrics 94

Metrics Net Promoter Score Blog Effort Score 94

Customer Bliss

AUGUST 22, 2017

Prior to joining Shufersal, Zvi was with the Israel Securities Authority (ISA) from 2008 through 2012, as a member of the Investigations and Intelligence department, focusing on financial and capital market enforcement activities. When customers interact with the stores and other mediums (credit cards, social media, etc.),

2012 125

2012 2008 Fashion Social Media 125

ClearAction

AUGUST 21, 2016

Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. A: Yes, but “ social media ” tends to be rigidly defined as Facebook, LinkedIn, Twitter, and other popular platforms. Q: Can companies turn their customer experience reputation around?

Brands 54

Brands Customer Experience Social Media 2008 54

Michel Falcon Experience

AUGUST 9, 2017

I was first introduced to Net Promoter Score in 2008 when I was working for 1-800-GOT-JUNK? Whether you speak to your customers in-person, by phone, live chat, social media or another channel, leverage your team members to say something like this after they have served your customers, “Mrs. Like this video.

Net Promoter Score 76

Net Promoter Score Social Media 2008 Books 76

Qualtrics

JULY 9, 2019

As Chip Kahn and Claudia Salzberg note in their recent Health Affairs blog ‘ The Next Generation of Measuring Patient Experience’ [4] ; “Technology has changed dramatically since 2008. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR).

Healthcare 33

Healthcare 2008 Hospitality 2007 33

InteractionMetrics

JUNE 19, 2023

Then in 2008, Bruce Temkin and Jeanne Bliss founded the Customer Experience Professional Association (CXPA), establishing a body of CX practices. With the rise of smartphones and social media, the prevalence of rating systems, and the growth in apps, customers have become increasingly empowered and vocal.

Loyalty 52

Loyalty Net Promoter Score Touchpoint E Commerce 52

Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Recently on Customers Rock! And it’s not as easy as it sounds. It’s harder than it sounds. Image credit: TommL ).

2007 61

2007 Social Media 2009 2008 61

CSM Magazine

FEBRUARY 7, 2020

From branded apps to social media, you have all the tools you need. Since the 2008 global financial crisis, peoples’ trust in banks, credit unions, and direct lenders withered. First, you have to diversify. It means that you need to tap into clients’ usual means of communication and offer them access to those channels.

Customer Service 52

Customer Service Banking 2008 Financial 52

Magellan Solutions

MARCH 24, 2020

Hootsuite is a social media management platform that aims to transform social enterprises by connecting people with the world. Established in 2008, Hootsuite is serving over 18 million customers. This multi-awarded newspaper outsourced its inbound customer retention to a BPO company.

Customer Service 40

Customer Service Call Center Telecommunications Banking 40