2010 Culture Customer Satisfaction 
Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jeff is truly obsessed with customer service. Follow on LinkedIn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
AUGUST 15, 2017
Annette is the Group Customer Experience Director for the Thomas Cook Group. In 2010, she decided to leave the legal field with the aim to move closer to the actual operations and to focus on putting the customer first. In 2015 she built up the new area of Customer Experience from scratch. Customer strategy.
Service Untitled
MARCH 3, 2010
Service Untitled The blog about customer service and the customer service experience. They’re also interesting because they are more reflective of the type of culture the company has. You can see Pet Relocation’s video, and more information about the 2010 Fanati Award here.
West Monroe
OCTOBER 30, 2024
Globally, data has grown year-over-year since 2010 and estimates project 181 zettabytes of data to be generated in 2025. It undermines efficiency, reliability, and cost-effectiveness, and utilities face significant challenges in delivering timely services and maintaining customer satisfaction without accurate intake data.
Service Untitled
OCTOBER 20, 2010
Service Untitled The blog about customer service and the customer service experience. Ann Arbor based American Customer Satisfaction Index surveyed 1000 soft drink shoppers in June and July and asked questions about different types of sodas and their value for the money. “People who love Pepsi, love Pepsi.
Beyond Philosophy
JUNE 4, 2015
To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization. Much of this is, culturally, operationally, and from a communications perspective, is what we have been describing as “inside-out advocacy” for years.
Expert insights. Personalized for you.
88 
Let's personalize your content