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The CXPA helps customerexperienceprofessionals make customerexperience management an integral part of how their companies operate and to enable customerexperienceprofessionals to embed transformation across their organizations. Get involved and contact us! View our services. Work With Us.
Die CXPA hilft Customer-Experience (CX)-Spezialisten, das Customer-Experience-Management zu einem festen Bestandteil der Unternehmensausrichtung zu machen und Transformation über die gesamte Unternehmung hinweg einzubetten. CXPA: Diane Magers, CEO der CustomerExperienceProfessionals Association CXPA.
She is now president of CustomerBliss , a consulting firm helping companies drive growth through customer-centric initiatives. In 2011, she co-founded the CustomerExperienceProfessionals Association , an industry group that has now over 4,000 members. Her blog is widely recognized as one of the top blogs on CX.
I wrote this POST for the CustomerExperienceProfessionals Association (CXPA) blog , but decided to also post it here because it’s an important message for all CX Professionals… As 2014 comes to an end, it’s a great time to reflect on where the CXPA is at in its evolution.
I found myself extremely fortunate and humbled to be judging the category that means most to me – the UK CustomerExperienceProfessional of the Year. In fact, two of the finalists were so incredible, this year saw them both crowned UK CustomerExperienceProfessional of the Year.
My tenure as Chair of the CustomerExperienceProfessionals Association (CXPA.org) is over, but my passion for the association has never been stronger. Lawyers have the Bar Association, doctors have the Medical Association, so why shouldn’t the growing number of CX professionals have their own association?
This week I gave a keynote at the CustomerExperienceProfessional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals! We’ve come a long way since we had the first CXPA event at Fenway Park in 2011.
In 2011, An American Express survey found that Americans tell an average of 9 people about good experiences and 16 people about poor experiences. We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one.
I often remind people the acronym “CX” was little-known until Bruce Temkin and Jeanne Bliss co-founded the CustomerExperienceProfessionals Association in 2011. “Customerexperience” across the organization wasn’t a clear business initiative or concern.
There is no better way to bring to life what I am describing than the experience I had the pleasure of enjoying last week. Thursday 31st March 2016 was the day that saw the first ever European Members Insight Exchange of the CustomerExperienceProfessionals Association (CXPA). To have been a part of it is humbling.
Back in 2011, I started blogging at CX Journey when I was between gigs. And lots of amazing customerexperienceprofessionals. (I Today is my Day One. I wanted to build my personal brand, and I felt like I had a lot in my head to share with others after (at that time) a 20-year career in this CX space. And clients.
In 2010, I was incredibly lucky to lead the team that won a first UK CustomerExperience Award for Shop Direct Group. In 2011 I was humbled to see a member of my team win an award for Young UK CustomerExperienceProfessional of the Year.
I’m reflecting and writing this latest blog on the eve of the very first CustomerExperience Day (CX Day) declared so by the CustomerExperienceProfessionals Association (CXPA) as the first Tuesday in October from this point forward.
I first became aware of job roles containing the words, ‘CustomerExperience’ in the early noughties. However, it was not until 2011, with the creation of the CustomerExperienceProfessionals Association (CXPA), that the role became officially recognised as a profession.
This post is part of the CustomerExperienceProfessionals Association’s Blog Carnival celebrating customerexperience. It’s part of a broader celebration of CustomerExperience Day 2017. Check out posts from other bloggers at the blog carnival. And learn more about CX Day at: [link].
In 2018, the CustomerExperienceProfessionals Association (CXPA) celebrated its 7th birthday. In 2011, the creation of the CXPA saw the competencies and capabilities practiced by those working in the field of customerexperience as a profession for the first time.
XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel CustomerExperienceProfessional.
If you have not yet guessed, the Hokey Cokey has actually become the perfect analogy for the way organisations around the world are attempting to put CustomerExperience at the forefront of their strategic thinking. Over the last twenty years, CustomerExperience as a strategic way of working has steadily increased in prominence.
The CustomerExperienceProfessionals Association (CXPA) was established in 2011 to support and to advance the customerexperience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. The following is an overview of the six domains.
You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the CustomerExperienceProfessionals Association ( CXPA ), a global non-profit organization specializing in the advancement and cultivation of the customerexperience profession. Want to know more about CX Day?
To answer this, we’ll go right back to the book that introduced NPS to the world, Fred Reichheld’s “The Ultimate Question” (OK, more accurately, “The Ultimate Question 2.0”, the fancy, updated 2011 edition!) To be completely clear, though Reichheld prefers a 0-10 scale for NPS, he never requires it.
However, in 2011, I discovered the CustomerExperienceProfessionals Association (CXPA) to which I joined up and volunteered for everything imaginable. That didn’t exist back then.
From his influential thought leadership at Forrester, to founding the CustomerExperienceProfessionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. For over 20 years, Bruce Temkin has been a central figure in the world of CX.
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In 2014, Ian officially became a Certified CustomerExperienceProfessional. Annette Franz. Jeff Toister.
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In 2014, Ian officially became a Certified CustomerExperienceProfessional. Annette Franz. Jeff Toister.
For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customerexperience ). From his influential thought leadership at Forrester, to founding the CustomerExperienceProfessionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX.’.
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