SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

CX Journey

DECEMBER 11, 2018

Rob created a Shared Values Process/Operating System, which is a training and culture change tool. Crave: You Can Enhance Employee Motivation in 10 Minutes by Friday by Gregg Lederman This is Gregg Lederman's third book. In 2012, I wrote about his first book, Brand Integrity , and in 2013, I wrote about his second, Engaged!

Books 60

Books Leadership 2019 2012 60

Beyond Philosophy

DECEMBER 20, 2017

If the manager had ever seen Office Space, the lessons of negative employee experience and dopey company rules were lost on him. Here is the reality: As demonstrated again and again, if all employees are not committed to, and supportive of, CX initiatives, the enterprise – in any industry, in any locale – will suffer.

2006 68

2006 2012 Consulting 2017 68

Storyminers

SEPTEMBER 19, 2016

Employee experiences are just as important as customer experiences. In fact, if your employees aren’t ready to deliver the kind of experience your brand promises, your customers won’t get the kind of experience they desire. To learn more about employee experience, please raise your hand.

2012 60

2012 Employee Experience Blog Brands 60

ClearAction

NOVEMBER 16, 2017

The result : 33% drop in online revenue, 25% drop in comparable store revenue, and 5 percentage points lower gross margin, with quarterly losses increasing throughout 2012, totaling $985 million loss, and new debt and a new CEO in early 2013. Penney’s ecosystem was misunderstood and disrespected. Every company’s ecosystem is unique.

Customer Experience 76

Customer Experience Chief Customer Officer Customers 2012 76

Thematic

OCTOBER 13, 2019

execute) Gather executives from organizations in one room to bring an awareness and brainstorm solutions on how to redesign the employee experience for women in tech. (recruit) Access to over 200 companies that are looking for talented women at all levels. The connections made at Grace Hopper are invaluable! If not now then when?”

2006 87

2006 2019 2012 2025 87

PeopleMetrics

JANUARY 28, 2021

I joined in 2012. But it's 20 years and so much has changed in both the world and the customer experience employee experience industry since 2001, so we thought we'd sprinkle in some kind of nostalgic pictures of PeopleMetrics with some of the great people that have been at the company. Kirk: 2012, yeah.

2001 62

2001 2012 Books Feedback 62

Qualtrics

JANUARY 28, 2019

The impact of employee experience on customer experience has been explored in great detail. In fact, “happy employees equal happy customers” has become a motto for some of the world’s biggest brands. Does making a customer happy, make an employee happy? But, what about the inverse?

2012 32

2012 Employee Experience Customer Satisfaction Customer Centricity 32

ClearAction

JANUARY 12, 2022

Further growth in revenue and profitability is achieved through enterprise-wide anticipation of customers’ reactions: Preventing occurrence of customer issues is known as ’embedding customer-centricity DNA’ throughout your company’s culture. Customer experience and employee experience go hand-in-hand. Ease of Work.

Government 62

Government 2019 Net Promoter Score Customer Centricity 62

Russel Lolacher

JANUARY 30, 2022

For this show, Russel cites interviews with Stanford University professor and author of THE A **E SURVIVAL GUIDE Bob Sutton, shares real world stories from his own experience and those shared in his community, and provides tactics you can take to address this impact to the employee experience. PLAY AND SUBSCRIBE. KEY TAKEAWAYS.

Culture 52

Culture 2013 Employee Experience Leadership 52

Kerry Bodine

JULY 31, 2018

There’s also a lot of work that CX professionals do to improve the employee experience and corporate culture. They’re from 2012/2013, but the content is still relevant: From User Experience to Customer Experience. For those reasons, I stand proudly behind my latest Venn diagram.

Webinar 48

Webinar Customer Journey Mapping 2013 2012 48

Qualtrics

OCTOBER 8, 2019

Honestly, I needed a part-time job in 2012 when I stumbled on Qualtrics. After all, why leave to do an MBA to try to find another company with the same culture, DNA, and success (if it existed)? The people are kind and want to help each other and really try to embody our “One Team” culture.

Sales 20

Sales 2011 2012 Culture 20

Qualtrics

JULY 8, 2019

Internally, as I’ve had the chance to help build the company from 40 people to what it is today, and externally with our customers as they try to improve the Employee Experience at their organizations. I love the team we have in Employee Experience Delivery. Qualtrics has given me so many opportunities to do that.

Consulting 35

Consulting Technology Management 2012 35

SmartKarrot

JANUARY 20, 2022

Checkout.com was founded in 2012. Perkbox, based in London, is one of Europe’s fastest-growing employee experience platforms. Perkbox works with high-street businesses, including gyms, stores, movies, and healthcare services, to deliver rewards to SMEs’ employees. Sign up for our newsletter. contact-form-7].

Hotels 10

Hotels Social Media Advertising Transportation 10

Qualtrics

NOVEMBER 11, 2019

Discharged as Private First Class in 2012. The things we loved in the military might be actually perceived negatively by some people, so instead of shunning them, seek to understand their perspective and teach them the positive things about your culture.

2009 30

2009 2012 Leadership Consulting 30

Qualtrics

AUGUST 7, 2019

In 2012, I became super passionate about Health & Fitness and decided to join a startup with a mission to connect doctors, patients, and data for better health and to save lives. At the time, I had no experience to take on a challenge like this, but given the company’s strong learning culture, John was willing to bet on me.

Management 36

Management Healthcare 2005 2007 36

Qualtrics

NOVEMBER 21, 2019

Samantha believes that collaboration is critical to great leadership and even more pivotal to great EX ( employee experience ). Judith has been at the forefront of the culture change movement in technology and entertainment. Beth Ard, CenturyLink // VP of Customer Experience. “In We’re a people firm,” says Samantha. “We

2020 22

2020 Retail Entertainment Leadership 22

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? The expectations of our employees and our customers must be managed to build a people first culture.

Culture 12

Culture 2019 Engagement Net Promoter Score 12