Remove 2012 Remove Culture Remove Leadership
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3 Rules for Investing in Good Relationships with Customers

Experience Investigators by 360Connext

It’s ingrained in their culture. Image Credit: 401(K) 2012 via Creative Commons license. Blog Communications Culture Customer Engagement Customer Experience customer service Featured customer engagement customer relationships leadership linkedin loyalty'

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Customer Experience Leadership in Government, With Stephanie Thum [CB16]

Customer Bliss

Additionally, she led in the development of a systematic framework for setting quantifiable service standards across product lines, measuring performance to standards, monitoring, and reporting results to senior leadership, employees, and the public. Right Brain – Left Brain Functionality. I’ve been doing this work since 1983.

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3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers

Customer Bliss

Once Lucy collected her feedback, she presented the state of Genesys to leadership by categorizing her findings into three categories: What’s your hill? Sometimes, because we’re so entrenched with our work and the culture of the organization, we need an outsider to help further the agenda with the various players.

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Getting Your Board to Embrace Customer Experience, With Maury Kask – CB72

Customer Bliss

Maury is a certified Customer Experience Management professional (CCXP), a graduate of Leadership Vancouver’s community leadership program and is a Chartered Board Director (C.Dir). People and culture. Maury has phased out the work this way: 2012-2014: Closing the necessary gaps. Maury is very active in the community.

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How Banks and Credit Unions Are Getting Serious About Culture Change and Employee Engagement

Integrity Solutions

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Identifying and communicating the desired culture is only the beginning.

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Slow Death of the Black Friday Tradition?

Beyond Philosophy

In 2012, Wal-Mart moved Black Friday discounts back across the midnight boundary, exploring the potential for Thanksgiving night shoppers. This tradition has become a hallmark of American Culture; much like Boxing Day is in the UK. Blogs Social Media Thought Leadership customer service' Times are changing.

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The Audi CX Transformation, with Mark Ramsey – CB5

Customer Bliss

Those silos are accountable to different leaders and metrics, and that lack of one-company leadership creates inconsistencies for the customer and how they experience your product. How to make processes and meetings organic and moving towards One-Company Leadership. How Mark was awarded his role. Case Study.

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