Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. Customer Success Helps Businesses Survive Through the Pandemic. . Customer Success Helps Businesses Rebound – Through Their Clients. Customer Success Is a Unicorn.

2020 69

2020 Customer Success 2021 2012 69

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

Education Services Group

NOVEMBER 19, 2019

The company folded in 2012. These days, the hot topic across the corporate world is Customer Success, and unfortunately, many executives are slapping the CS label onto existing departments without really examining what that means. But Customer Success isn’t just a buzzword. We get Customer Success.

Customer Success 40

Customer Success 2012 Social Media Customer Retention 40

Customer Guru

AUGUST 21, 2018

Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”. He believes that customer success is the way to make customers stick to the brand longer, buy more and advocate for them.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

ChurnZero

AUGUST 25, 2020

Twitter can be a goldmine for discovering the latest Customer Success trends and strategies. Get excited for the BIG RYG Customer Success Conference by getting to know some of our individual speakers. . Godard Abel, G2 Godard ( @godardabel )is CEO of G2 , a business software review website he co-founded in 2012.

Chief Customer Officer 69

Chief Customer Officer E-support 2011 2012 69

Lumoa

MAY 7, 2018

To understand that better, I talked to Jeff Gardner , Head of Platform Partnerships, former Director of Support and Customer Success at Intercom. Jeff joined Intercom as the 4th employee, customer support engineer, in 2012 and since then has built a large customer support and customer success team.

Customer Experience 92

Customer Experience NPS Metrics 2012 92

One Millimeter Mindset

NOVEMBER 22, 2018

Starting in 2012, I realized that while my Sales Aerobics for Engineers® Blog continues to win awards, the blog focuses on far more than topics which are exclusively sales-related. is about leveraging more collaborative business models and profitable workforces to retain customers. My thanks, to you all, for these honors!

2018 67

2018 2014 2012 Customer Retention 67

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Kustomer

FEBRUARY 25, 2022

It’s not surprising that we’ve seen a jump from 20% to more than 80% in the number of companies investing in omnichannel experiences since 2012. Businesses are realizing that customers want an experience across different channels. Tellingly, they want that customer experience to be consistent too.

E Commerce 101

E Commerce Multi-Channel Omnichannel Touchpoint 101

Kustomer

DECEMBER 21, 2021

It’s not surprising that we’ve seen a jump from 20% to more than 80% in the number of companies investing in omnichannel experiences since 2012. Businesses are realizing that customers want an experience across different channels. Tellingly, they want that customer experience to be consistent too.

Customer Experience 95

Customer Experience E Commerce Multi-Channel Omnichannel 95

Amity

DECEMBER 20, 2013

Since Amity’s inception in July of 2012, we’ve talked to countless customer success teams, launched a private beta, sponsored two successful Customer Success Meetup events, and worked hard to continually evolve our service. The last 12 months have been an intense and exhilarating ride!

2012 48

2012 2013 2014 Events 48

Strativity

APRIL 19, 2016

“Touchpoint Dashboard has a large existing base of global clients, with a strong concentration in Europe”, stated Lior Arussy, CEO Strativity Group and Touchpoint Dashboard, “Danny has been a partner of Touchpoint Dashboard in the Netherlands since 2012 and he has an extensive knowledge of journey mapping and customer experience.”.

Touchpoint 40

Touchpoint 2012 Workshop 2016 40

Elevio

NOVEMBER 13, 2017

Some stats for the data lovers out there: Over 50% of customers think it’s important to solve product issues themselves rather than rely on customer service. Self-service usage increased from 67% in 2012 to 76% in 2014. 40% of customers prefer self-service to human contact. Forrester ). Steven Van Belleghem ).

2012 81

2012 2014 Measurement Engagement 81

Gainsight

JANUARY 18, 2021

With over 9,000 customers, they have seen immense growth over the past ten years. Lee has been with Rapid7 for seven years, beginning as their Vice President of Product, back in June of 2012. No One Path to Success. Having leadership that embraces the vision of the role of the Product is essential to customer success.

Innovation 52

Innovation Leadership Customer Centricity 2012 52

BirdEye

AUGUST 9, 2024

Reputation: Customers speak FAQs on choosing Birdeye over Reputation Birdeye: The clear choice for multi-location reputation and social media management Birdeye: Key features and benefits An AI-first reputation and social media management platform for location-based businesses, Birdeye has been known for innovation and excellence since 2012.

Social Media 59

Social Media Multi-Channel Management Omnichannel 59

Gainsight

JULY 11, 2023

No platform existed for B2B companies looking to make educational content available to customers. A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. The options were HR-focused LMSs or expensive DIY development projects.

2023 40

2023 2012 2010 Leadership 40

Talkdesk

NOVEMBER 13, 2017

The billion dollar startup, founded in 2012, has cornered the indoor fitness market, combining cutting-edge bike technology with world-class trainers, equipment and analytics to make world-class fitness classes available at home. 8: We gave away 3,000 pieces of chocolate at the Talkdesk Booth in the Dreamforce Customer Success Expo Hall.

2017 4

2017 Contact Center 2012 Demo 4

SurveySparrow

APRIL 27, 2021

To Track And Manage The Customer Journey. Taking feedback from your customers shouldn’t only be after purchase or after service. Suppose a customer is associated with your brand. In that case, your customer success team needs to track and manage their entire journey to keep them satisfied.

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

SurveySparrow

APRIL 27, 2021

To Track And Manage The Customer Journey. Taking feedback from your customers shouldn’t only be after purchase or after service. Suppose a customer is associated with your brand. In that case, your customer success team needs to track and manage their entire journey to keep them satisfied.

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

Gainsight

AUGUST 31, 2020

Peloton began in 2012 by former Barnes & Noble e-commerce executive John Foley with the idea of in-home fitness classes. The post Take a Peloton Ride with Amy Bunszel, SVP of Design and Creation Products at Autodesk appeared first on Customer Success and Product Experience Software | Gainsight. The Peloton Experience.

Webinar 52

Webinar Leadership E Commerce 2019 52

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. How Can Companies Create Original Courses?

Seminar 52

Seminar Webinar Document Consulting 52

ProProfs Chat

MAY 6, 2020

Another customer experience statistic that helps you know why personalization is the key to customer success. If anything, businesses that focus on building a personalized experience are more likely to keep their customers delighted in comparison to their competitors.

2020 66

2020 Customer Experience E Commerce E-support 66

Bizagi

JULY 10, 2019

1 – Learn from other Bizagi customers’ success stories. Our guest keynote speaker is the Performance Director for R ed Bull Stratos and Felix Baumgartner’s recording-breaking jump to Earth from the stratosphere in 2012. Developing the next phase of your intelligent automation strategy can be challenging.

Events 80

Events 2012 2019 Innovation 80

Grade.us

JUNE 2, 2020

They would pivot again, selling their pay-per-call business to IAC in 2012. Interestingly, they’ve added what they call their “knowledge network” and incorporated their knowledge graph product, working to optimize customer platforms for Google’s knowledge graph.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Kustomer

OCTOBER 29, 2020

Tell us just real quick, maybe just a little bit about yourself and kind of the passion that you have around content, brand building, and customer experience. So back in about 2012, I founded a direct to consumer brand that was selling golf shoes online over Shopify and built an e-commerce company. Matt Freedman: (00:42).

Omnichannel 52

Omnichannel Brands Loyalty E Commerce 52

Gainsight

NOVEMBER 16, 2022

At every Pulse Conference, we celebrate excellence in customer success, product experience, and community by recognizing the top GameChangers in the industry who never stop challenging the status quo. I am just so inspired by the customer success and product community who were able to join us.”.

2022 52

2022 Guest Experience 2012 Hotels 52

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2012. Founded in: 2012. So far, it has over 50,000 customers. Founded: 2012. Founded in: 2012. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. CEO: Sergio Furio. EBANX is a well-known payment processing solutions platform in Brazil.

E Commerce 10

E Commerce 2011 2012 2013 10

SmartKarrot

MAY 13, 2020

Few of them that are worth noticing are: A user engagement study by Lehmann et al, 2012 noticed users frequented tech products with different frequencies and suggested the following user categories based on the number of days per month they used the product. The need for measuring engagement is not new.

Engagement 10

Engagement 2012 2013 Measurement 10

Kustomer

OCTOBER 29, 2020

Tell us just real quick, maybe just a little bit about yourself and kind of the passion that you have around content, brand building, and customer experience. So back in about 2012, I founded a direct to consumer brand that was selling golf shoes online over Shopify and built an e-commerce company. Matt Freedman: (00:42).

Omnichannel 40

Omnichannel Brands Loyalty E Commerce 40

SmartKarrot

FEBRUARY 7, 2022

So, its list of customers, which has grown exponentially in the last few years, includes customers ranging from startups to market giants. Valued Customer Example: Airbnb, Decathlon, eBay. About: ContentSquare , founded in 2012, is one of the leading SaaS companies based in Paris, France. Headquarter: Paris.

E Commerce 10

E Commerce E-support Insurance Fashion 10

SmartKarrot

JANUARY 28, 2022

monday.com is a SaaS platform that enables its users to build customized applications. Founded in: 2012. The company builds a product discovery platform that intends to change the way customers navigate websites and discover and shop products online. Founder/CEO: Yoav Izhar-Prato. monday.com. Orca Security. Founded in: 2015.

2015 10

2015 2011 2006 2010 10

SmartKarrot

FEBRUARY 16, 2022

In 2018, 54% of consumers utilized email to contact a company, making it the most popular customer care channel. Since 2012, the number of customers using live chat, email assistance, and phones has climbed by over 50%. What does the future look like for customer experience in 2022 and beyond?

2022 10

2022 Customer Experience E Commerce Social Media 10

SmartKarrot

JANUARY 25, 2022

Created in 2012, Blinkist is an application that provides readers with a 15-minute synopsis and some essential insights from best-selling non-fiction books. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. Headquarter: Berlin, Germany. Founder/ CEO: Arne Schepker.

Banking 10

Banking Fashion 2014 Travel 10

SmartKarrot

JANUARY 20, 2022

Checkout.com was founded in 2012. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. The post Top 25 SaaS Companies in the UK appeared first on SmartKarrot l Comprehensive Customer Success. Sign up for our newsletter. contact-form-7]. Checkout.com.

Hotels 10

Hotels Social Media Advertising Transportation 10

Amity

MAY 5, 2016

Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc. This week, we looked at some commonly-used terms in the world of Customer Success and made a few discoveries on who tweeted it first. Client Success. Customer Churn. Customer Health Score.

Net Promoter Score 57

Net Promoter Score 2007 2008 Customer Success 57

SmartKarrot

SEPTEMBER 11, 2020

They have conducted events annually since 2012. Instead, they held a successful online event with more than 50,000 attendees. Customers have become more ambitious. Instead, those focused on customer success have become more ambitious than ever in terms of achieving their goals.

2020 10

2020 Customer Success Competitive Advantage Events 10

Qualtrics

NOVEMBER 11, 2019

Nate Leach (NL): I’m Nate Leach, a Principal Customer Success Manager in our Seattle office. Discharged as Private First Class in 2012. But the right preparation makes all the difference; we reached out to the Q-Salute team here to ask for their best advice. Thanks for agreeing to share your career advice!

2009 30

2009 2012 Leadership Consulting 30