Kerry Bodine

JANUARY 18, 2021

While my co-author Harley and I were prepping Outside In for publication back in the spring of 2012, I learned about the strange practice of soliciting “blurbs,” those pithy words of praise on a book’s back cover that tout the messages inside. There’s even a verb associated with this process — as in, “Would you consider blurbing our book?”.

2012 90

2012 2019 Books 2015 90

Storyminers

SEPTEMBER 19, 2016

Employee experiences are just as important as customer experiences. In fact, if your employees aren’t ready to deliver the kind of experience your brand promises, your customers won’t get the kind of experience they desire. To learn more about employee experience, please raise your hand.

2012 60

2012 Employee Experience Blog Brands 60

Storyminers

SEPTEMBER 19, 2016

Employee experiences are just as important as customer experiences. In fact, if your employees aren’t ready to deliver the kind of experience your brand promises, your customers won’t get the kind of experience they desire. To learn more about employee experience, please raise your hand.

2012 0

2012 Employee Experience Blog Brands 0

Customer Guru

AUGUST 21, 2018

Before starting her own firm, Megan served as the Vice President Principal Analyst, Customer Experience at Forrester Research. One of her most notable research works was Forrester’s Customer Experience Management Maturity Model. Learning his way through experience, Michel is a renowned customer and employee experience keynote speaker.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Beyond Philosophy

DECEMBER 20, 2017

If the manager had ever seen Office Space, the lessons of negative employee experience and dopey company rules were lost on him. Here is the reality: As demonstrated again and again, if all employees are not committed to, and supportive of, CX initiatives, the enterprise – in any industry, in any locale – will suffer.

2006 68

2006 2012 Consulting 2017 68

CX Journey

DECEMBER 11, 2018

Crave: You Can Enhance Employee Motivation in 10 Minutes by Friday by Gregg Lederman This is Gregg Lederman's third book. In 2012, I wrote about his first book, Brand Integrity , and in 2013, I wrote about his second, Engaged! This book outlines the foundation for his "people operating system."

Books 60

Books Leadership 2019 2012 60

Confirmit

SEPTEMBER 5, 2017

After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value. Many in the field are absolutely committed to the profession and to the mission of improving customer and employee experience. But from a career perspective, where has it gotten them?

Customer Experience 49

Customer Experience 2012 Customer Experience Professionals 2017 49

ClearAction

NOVEMBER 16, 2017

The result : 33% drop in online revenue, 25% drop in comparable store revenue, and 5 percentage points lower gross margin, with quarterly losses increasing throughout 2012, totaling $985 million loss, and new debt and a new CEO in early 2013. Penney’s ecosystem was misunderstood and disrespected. Don’t stop there.

Customer Experience 76

Customer Experience Chief Customer Officer Customers 2012 76

ijgolding

JUNE 7, 2016

I even went on a BBC TV programme in 2012, Turn Back Time , to live as my ancestors did in the early 1900s, to rekindle the experience. One of my first blog posts in 2012 brought the challenges of ‘digital’ to life. The post Over-engineering the Customer Experience – ‘Digital’ is not the answer to everything!

Customer Experience 54

Customer Experience 2012 Hotels Customer Journey 54

Thematic

OCTOBER 13, 2019

execute) Gather executives from organizations in one room to bring an awareness and brainstorm solutions on how to redesign the employee experience for women in tech. (recruit) Access to over 200 companies that are looking for talented women at all levels. The connections made at Grace Hopper are invaluable!

2006 87

2006 2019 2012 2025 87

Qualtrics

JANUARY 28, 2019

The impact of employee experience on customer experience has been explored in great detail. In fact, “happy employees equal happy customers” has become a motto for some of the world’s biggest brands. Does making a customer happy, make an employee happy? But, what about the inverse?

2012 32

2012 Employee Experience Customer Satisfaction Customer Centricity 32

Integrity Solutions

NOVEMBER 22, 2022

For example, Gen Z employees (born between 1997 and 2012) value having a voice, they seek collaboration, and they don’t expect to build a career at just one organization. Each generation, from the Silent Gen to Gen Z (colloquially called Zoomers) brings a unique set of perspectives and values to the table.

Banking 80

Banking Culture Engagement Leadership 80

CX Journey

JULY 17, 2015

Image courtesy of Terasa2010 Employee passion drives results. That's the title of a blog post I wrote back in 2012. When employees have a real sense of pride in their work, when they take ownership in what they do, the business benefits and thrives. Without question, that statement still holds true today.

2012 67

2012 Definition Blog Engagement 67

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

SurveySparrow

APRIL 27, 2021

To Keep Employees Happy. Employee experience is a popular topic of discussion among organizations, especially after the events from 2020, where cases of workplace-related stress and anxiety came to light. Well, online surveys aren’t just for your customers; they’re for your employees too. 7 Pocket Friendly.

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

SurveySparrow

APRIL 27, 2021

To Keep Employees Happy. Employee experience is a popular topic of discussion among organizations, especially after the events from 2020, where cases of workplace-related stress and anxiety came to light. Well, online surveys aren’t just for your customers; they’re for your employees too. 7 Pocket Friendly.

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

ClearAction

JANUARY 12, 2022

Customer experience and employee experience go hand-in-hand. Customer experience insurance ” is created by minimizing the likelihood of employee decisions that result in costly reputation fiascos. 8 The Things Customers Can Do Better Than You , Harvard Business Review, Bill Lee, April 5, 2012. Ease of Work.

Government 62

Government 2019 Net Promoter Score Customer Centricity 62

Kerry Bodine

JULY 31, 2018

There’s also a lot of work that CX professionals do to improve the employee experience and corporate culture. They’re from 2012/2013, but the content is still relevant: From User Experience to Customer Experience. For those reasons, I stand proudly behind my latest Venn diagram.

Webinar 48

Webinar Customer Journey Mapping 2013 2012 48

SurveySparrow

JANUARY 8, 2021

Especially now, a brand’s authenticity, values, and overall experience matter the most than products. . So, as a business owner, HR, or team manager, your duty is to give an excellent employee experience. If your employees are feeling happy within your organization, they will deliver exceptional service. .

Feedback 52

Feedback Measurement Employee Experience 2012 52

Russel Lolacher

JANUARY 30, 2022

For this show, Russel cites interviews with Stanford University professor and author of THE A **E SURVIVAL GUIDE Bob Sutton, shares real world stories from his own experience and those shared in his community, and provides tactics you can take to address this impact to the employee experience. And yelling at others at work.

Culture 52

Culture 2013 Employee Experience Leadership 52

Qualtrics

SEPTEMBER 25, 2019

This post was originally published on Dec 31, 2012 and was updated on September 25, 2019 with updated links and references. Are you ready to create your own survey? Our free survey account is a great place to start, or you can learn more about the basics of surveys here.

Customer Service Representative 37

Customer Service Representative 2012 Reference 2019 37

Qualtrics

AUGUST 7, 2019

In 2012, I became super passionate about Health & Fitness and decided to join a startup with a mission to connect doctors, patients, and data for better health and to save lives. We’re on a mission to bring together Qualtrics’ billions of experience records with SAP’s 77% of the world’s transactions.

Management 36

Management Healthcare 2005 2007 36

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? .” To, you put one finger up at a time; just don’t start with the middle finger.

Culture 12

Culture 2019 Engagement Net Promoter Score 12

Qualtrics

OCTOBER 8, 2019

Honestly, I needed a part-time job in 2012 when I stumbled on Qualtrics. I get to work with the best and that gives me a nice personal growth path and a way to help others pursue their potential. What attracted you to Qualtrics in the first place? It was a good fit for that at the time and I had no idea what I was getting into.

Sales 20

Sales 2011 2012 Culture 20

Qualtrics

JULY 8, 2019

Internally, as I’ve had the chance to help build the company from 40 people to what it is today, and externally with our customers as they try to improve the Employee Experience at their organizations. I love the team we have in Employee Experience Delivery. Qualtrics has given me so many opportunities to do that.

Consulting 35

Consulting Technology Management 2012 35

Forrester's Customer Insights

JUNE 7, 2023

Gen Z employees, those workers born between 1997 and 2012, are entering your organization and will account for 27% of the workforce by 2025. To counter the myths and misconceptions about Gen Z, we surveyed thousands of Gen Zers in multiple countries. The results of this research are summarized in the report, Ready Or Not, […]

2012 26

2012 2025 Employee Experience Customers 26

SmartKarrot

JANUARY 20, 2022

Checkout.com was founded in 2012. Perkbox, based in London, is one of Europe’s fastest-growing employee experience platforms. Perkbox works with high-street businesses, including gyms, stores, movies, and healthcare services, to deliver rewards to SMEs’ employees. Sign up for our newsletter. contact-form-7].

Hotels 10

Hotels Social Media Advertising Transportation 10

CX Journey

APRIL 11, 2018

I've written about Bob Chapman several times in the past, starting with a 2012 post about his TEDxScottAFB Talk: Truly Human Leadership - Everyone Matters Define Your Employee-Centric Culture Employee Engagement Strategy? And measured success by how they touched their employees' lives!

2012 67

2012 Leadership Magazine Culture 67

Qualtrics

NOVEMBER 11, 2019

Discharged as Private First Class in 2012. My role at Qualtrics is Software Test Engineer, and I was in the Army for a short time, enlisted as a 35 M Human Intelligence Collector.

2009 30

2009 2012 Leadership Consulting 30

PeopleMetrics

JANUARY 28, 2021

I joined in 2012. But it's 20 years and so much has changed in both the world and the customer experience employee experience industry since 2001, so we thought we'd sprinkle in some kind of nostalgic pictures of PeopleMetrics with some of the great people that have been at the company. Kirk: 2012, yeah.

2001 62

2001 2012 Definition Feedback 62

Qualtrics

NOVEMBER 21, 2019

Samantha believes that collaboration is critical to great leadership and even more pivotal to great EX ( employee experience ). Beth Ard, CenturyLink // VP of Customer Experience. “In In a highly competitive market, winning companies differentiate on Customer Experience,” says Beth, who has been at CenturyLink since 2012.

2020 22

2020 Retail Entertainment Leadership 22