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As we face the new year, I thought it would be fun to give you 15 ideas that might help you rock 2015 in a rapid fire way. Tackle those trickiest touchpoints in 2015. Make 2015 the year to fix them. Have fun and please let us know what changes you make in 2015! Let’s go! whenever they’d like! Keep learning!
Are you ready to make 2015 even better? One thing is certain for 2015: Customers will need you to keep walking the talk. She can lipread but tweet her first @Anne Reuss More Posts - Website Follow Me: The post 10 Must-Reads for a Better Customer Experience in 2015 appeared first on Customer Experience Consulting.
The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. What trends do you see impacting the retail customer experience in 2015? Customers need reassurance. Image credits: Elsie esq. , USDAgov via Creative Commons license.
Have a listen and then be sure to subscribe to hear more from SXSW 2015. More Posts - Website Follow Me: The post What Will SXSW Mean for Customer Experience in 2015? Just for fun, I recorded a special bonus episode of Crack The Customer Code with some more predictions about some of the overarching themes this year. Listen now!
How CX Will Make or Break Your Company’s Future Last week I had the privilege of attending CXSF 2015: Forrester’s annual forum for customer experience professionals in San Francisco. Pacesetters from businesses that are Iconic for CX and entrepreneurs that are disrupting the CX space alike presented on digital CX strategies.
The post Our Top 15 Customer Experience Posts of 2015 appeared first on Customer Experience Consulting. In case you’re just hearing about us, or you haven’t subscribed for updates, we’ve put together a heaping handful of our best customer experience posts from the past year […].
I was honored to be a part of this ebook, The 2015 Customer Experience Outlook – A Collection of Ideas for the Year Ahead brought to you by Kerry Bodine & Doberman. It’s is a collection of ideas from customer experience authors, designers, and industry leaders.
The post Philosophies to Improve Your Customer Experience in 2015 appeared first on Beyond Philosophy. Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.
How CX Will Make or Break Your Company’s Future Last week I had the privilege of attending CXSF 2015: Forrester’s annual forum for customer experience professionals in San Francisco. Pacesetters from businesses that are iconic for CX and entrepreneurs that are disrupting the CX space presented on digital CX strategies.
How CX Will Make or Break Your Company’s Future Last week I had the privilege of attending CXSF 2015: Forrester’s annual forum for customer experience professionals in San Francisco. Pacesetters from businesses that are iconic for CX and entrepreneurs that are disrupting the CX space presented on digital CX strategies.
2015 is locked and loaded, right? We have big plans ourselves in 2015. See you in 2015. All set with your shiny new strategies and bold new plans? It’s ok if you’re facing the calendar and thinking “already!?” ” We’ve all been there. Today is the day! Are you ready?
A photo posted by Jeannie Walters (@jeanniewalters) on Mar 14, 2015 at 1:04pm PDT. . A photo posted by Stan Phelps (@9inchmarketing) on Mar 17, 2015 at 7:22pm PDT. There are corporate sponsors like Miller Lite and McDonald’s taking over from independent brands with unique offerings. So, yes, there are things to complain about.
Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews. Real-World Examples from B2B Companies Europe: Siemens Siemens , a German multinational, has been using AI in its industrial automation and energy management solutions since 2015.
30, January 2015. In January, we’ll be examining some basic ideas around social customer care , and what you can do to improve yours. Social Customer Care: Best Practices for Major Engagement. 11:00 AM - 11:30 AM CST. Are you ready to engage with customers on social media?
SXSW 2015 was no exception. Trends are always a big part of SXSW , but each year it comes down to people. People are the ones introducing these bold ideas and making them become part of the greater world. A few years ago, group messaging apps were the big thing at SXSW. Location-based apps were another year’s IT technology.
Mike Zarin (@zarin) March 24, 2015. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. Throughout all these sessions, as well as the sidebar conversations in the San Diego sunshine, certain topics came up from many angles. So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS.
YWCA Chicago (@YWCAChicago) June 10, 2015. A photo posted by Jeannie Walters (@jeanniewalters) on Jun 10, 2015 at 11:26am PDT. Women, he believes, consider the customer more. Jack Ma @AlibabaGroup “women are key to #success “! BABASmallBiz @AskAmex #HeForShe pic.twitter.com/i47KgTEIwy. Stay lean if you can.
Clarifying the Role of the CCO – Competency 4 – This post is part of the article “Five Competencies for Chief Customer Officers” that originally appeared in the free eBook The 2015 Customer Experience Outlook , a collection of ideas from customer experience authors, designers, and industry leaders.
That was one of the recurring questions at the 2015 Next Generation Customer Experience conference I attended in San Diego, California last week. How can we bottle up the intimacy of the connection that a small shopkeeper has with his or her customers but do it on a much larger scale? During one of the panels. View Article
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Julie Murtha (@JulieMurtha) October 22, 2015. Lee Stephen (@LWStephen) October 22, 2015. Pia Chin (@piachin) October 22, 2015. She adds that attending the Summit in 2015, where D E WALT also took home the Visionary Award, has helped her team set loftier goals for its insight community for the next year. Awesomeness. —
To appreciate just how dominant they have become, consider these stats: According to Forrester Research’s 2015 Customer Lifecycle Journey report, 81 percent of companies now have community-type support channels—a steep increase from 2012’s 67 percent figure.
Kaisa Ilola (@KaisaIlola) March 25, 2015. That choice even makes the longer drive to the Safari Park a part of the customer’s expectation. Great “behind the scenes” visit to San Diego Zoo. Empowerment is a must in creating great CX #NGCE. Empowerment makes all the difference.
Sprout Social (@SproutSocial) July 22, 2015. Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event! pic.twitter.com/q0W0mvrx8R. Huge thanks to Sprout Social for hosting our CXPA Chicago event, and to the smart people who attended!
His two most recent books are The Effortless Experience: Conquering the New Battleground for Customer Loyalty, (Penguin, September 2013) and The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results (Penguin, September 2015).
In 2015, The Onion showcased customer service (and lack thereof) many times. There’s a reason we all love The Onion, America’s finest parody news source. The Onion, with their satirical and sometimes silly headlines and articles, reflect back the world many of us are seeing. The post Know What Customers Expect?
Robert Schmid (@roberteschmid) January 7, 2015. PERILS OF WEARABLES Poor dude, some of what they call wearables today is just impractical Outside #CES2015 #wearables pic.twitter.com/gp0xoKcX0W. Consider the entire customer experience, beyond the sexy demo.
The result: 85 percent reduction in research costs in 2015 alone. The company’s insight community, the ESPN FANography, is composed of sports fans who provide ongoing feedback on everything from marketing and ad campaigns to program content and media usage. Boosting customer satisfaction with Alliant Energy.
In 2013, she published a book on Online Marketing for Small Businesses (Wiley), is a contributing author to a book on Social Business scheduled to be released in 2015 (Pearson), and semi-actively writes a Customer Experience blog at anniesaid.com. In 2014, Annie was recognized as being one of the 50 most influential CMOs in social media.
30, January 2015. It is complicated. It is regulated. It is a often a price-based customer battlefield. I totally get it. Social Customer Care: Best Practices for Major Engagement. 11:00 AM - 11:30 AM CST. Are you ready to engage with customers on social media?
We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! Who says March Madness is only for car dealerships and mattress stores!? Here’s a bit of what we have going on this month: Undercover at SXSW.
How Developed is Your Customer-Centric Strategy for 2015? This post was written for, and a version originally appeared on SteamFeed. Check out my other posts on SteamFeed! 5 Areas of Customer Insights You’re Missing. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.
This post is part of the article “Five Competencies for Chief Customer Officers” that originally appeared in the free eBook The 2015 Customer Experience Outlook , a collection of ideas from customer experience authors, designers, and industry leaders. Involve Executives in the Customer Loss Review. Customer Hand-offs Require Collaboration.
This post is part of the article “Five Competencies for Chief Customer Officers” that originally appeared in the free eBook The 2015 Customer Experience Outlook , a collection of ideas from customer experience authors, designers, and industry leaders.
A video posted by Chicago Botanic Garden (@chicagobotanic) on Apr 15, 2015 at 7:00am PDT. #CBGWhatsInBloom #annuals #pansies #foxgloves #plants #gardening #gardens #timelapse #video #spring #chicago #chicagobotanicgarden. Help users find each other and support your brand. Don’t forget how customers think about your products.
Building a customer listening path is part of the article “Five Competencies for Chief Customer Officers” that originally appeared in the free eBook The 2015 Customer Experience Outlook , a collection of ideas from customer experience authors, designers, and industry leaders.
Jon Galloway (@jongalloway) April 12, 2015. I am a huge fan since it has saved me more than once. My list of international trips in past 10 years for Russia visa application: 27. Thanks, @TripIt ! — Vocal customers offer valuable ideas. I asked Amy about how she hears from customers like me, who sometimes are using their app on a daily basis.
According to Campaign Monitor , 53% of emails were opened on mobile devices in 2015. Don’t be wordy—get right to the point. But attention spans aren’t the only factor at play here. That’s more emails opened on phones than on desktop computers.
Mobile-only internet users surpassed desktop-only in 2015 —a major landmark in the mobile space. From 2010 to 2015, email opens on mobile grew 30% , leaving desktop and webmail clients in the dust. To increase engagement, surveys need to live where your customers live: on their phones.
A photo posted by Pink Bows & Twinkle Toes (@pinkbowstwinkletoes) on Jul 8, 2015 at 8:51am PDT. #julepmaven #mavenunboxing #julep #nailpolish #subscriptionbox #subscription #july #unboxing. I canceled Julep via email, too. I explained I just didn’t use beauty products that quickly (some days makeup is the last thing on my mind!)
19 March 2015. 30 March 2015. Follow Colin Shaw on Twitter @ColinShaw_CX. Source: Morris, Tricia. Customers’ Desire for Speed Convenience Fuels Greater Demand for Self-Service” www.parature.com. The post The Problem with Self Service appeared first on.
Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)
Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)
Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)
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