Alida

OCTOBER 13, 2016

At the 2016 Customer Intelligence Summit , two innovative brands shared how they’re taking advantage of this trend. Its insight community, the Kelley Blue Book Blue Ribbon Panel, helps the company gather long-term consumer data from over 11,000 automotive owners and shoppers. Vision Critical (@visioncritical) September 20, 2016.

Marketing 235

Marketing Feedback E Commerce Advertising 235

Alida

AUGUST 8, 2016

Get your copy of the e-book and catch Ray Poynter’s presentations at the 2016 Customer Intelligence Summit to learn more. In my upcoming presentations at the 2016 Customer Intelligence Summit in Chicago and London , I’ll be sharing actionable tactics on how to thrive as a modern market researcher.

Marketing 174

Marketing 2016 Customer Centricity Books 174

Alida

AUGUST 3, 2016

Still unsure about attending the 2016 Customer Intelligence Summit? We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. Every time I come back from the Summit, I have so many new ideas.

2015 167

2015 Workshop Customer Centricity Innovation 167

Alida

OCTOBER 26, 2017

Among other things, health care lags behind retail, hospitality and other industries in delivering innovation and a better customer experience. With out-of-pocket costs on the rise, Gen Y consumers prefer to see their upfront estimates before undergoing medical treatment. Here’s why. The cost factor.

Insurance 188

Insurance Consumers Hospitality Retail 188

Alida

MARCH 13, 2017

When Instagram Stories came out in August 2016 , I realized that I was only really following a handful of people on Snapchat. Finding a solution to Snapchat’s Innovator’s Dilemma. When Facebook has seemingly unlimited resources to innovate (or copy), it’s somewhat surprising that Snapchat hasn’t done more to fight to keep its users.

Innovation 0

Innovation Social Media 2016 Consumers 0

Alida

JULY 28, 2016

To learn more about this topic, join us at the 2016 Customer Intelligence Summit , where Lauren Meewes, senior program manager of seller at eBay, and Catherine Makk, vice president of global insights at HarperCollins, will share how to use customer feedback to give context and meaning to big data.

2010 160

2010 Social Media 2016 2013 160

Alida

JUNE 29, 2016

Use the charts in Sparq to give stakeholders the customer intelligence they need to make better, faster decisions about your product innovation, customer experience or marketing strategy. Make customer insight easy to consume for your stakeholders and team members. Use data visualizations to effectively communicate insight.

Communication 140

Communication Insights 2016 Innovation 140

ShepHyken

AUGUST 1, 2016

Consumer Disappointment with Customer Service Is Real by Dianna Labrien. 7 Things Pokemon Go Can Teach You About Service Innovation by Manuel Grenacher. This article uses the popular game as a metaphor for teaching service innovation. LinkedIn) So what can companies that provide service learn from Pokemon Go’s wild success?

2016 83

2016 Article Social Media Customer Service 83

Alida

MARCH 23, 2017

For consumers, there seems to be very little differentiation from one telecom company to the next. What consumers can control, however, is how they rate the level of customer service and satisfaction. What consumers can control, however, is how they rate the level of customer service and satisfaction.

NPS 133

NPS Net Promoter Score Loyalty Telecommunications 133

Alida

MARCH 30, 2017

At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry. The company tweaked packaging and messaging and launched the new private brand in 2016. Identifying unmet need.

Customer Insights 145

Customer Insights Insights Webinar 2015 145

Alida

MAY 8, 2018

Recent research released by the CMO Council found that increasing customer empowerment is “heightening the job security risks of chief marketing officers (CMOs), who are struggling to keep up with new digitally driven ways to engage, satisfy and enrich the experience of more mobile, savvy and fickle consumers.”.

Customer Experience 173

Customer Experience 2016 2017 Leadership 173

Talkdesk

JANUARY 23, 2019

Historically, consumers had to go to a gym to work out, but in 2012 a new player came on the market to introduce new digital options. In 2016, Peloton faced a big challenge. We are looking for a partner, and we are looking for someone who has the same ideas as we do about innovation. The fitness industry has changed.

Innovation 76

Innovation 2012 2016 Contact Center 76

Oracle

FEBRUARY 2, 2018

With millions of subscribers across the world and a breadth of data at their fingertips, streaming companies have started to make CX innovations and optimizations for end users. Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. billion by 2021. Get your goggles ready!

2018 81

2018 Innovation Airlines Travel 81

Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Meanwhile, Alliant Energy’s Net Promoter Score increased by 88%—growing from 17 in 2014 to 32 in 2016.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

Alida

JANUARY 13, 2017

According to a 2016 study by Deloitte and the CMO Council , only a small minority of marketing leaders have made significant progress in improving CX. Such an easy thing to correct, and, as a consumer, such a frustrating way to start off my interaction. . Ted Rubin, keynote speaker and acting CMO at Brand Innovators.

Marketing 91

Marketing Customer Experience 2017 Multi-Channel 91

ShepHyken

JULY 19, 2022

.” “Tapping into your most loyal consumers to enhance customer experience builds trust and creates a connection of empathy.” Her passion for “customer & client first” and her constant drive for innovation led her to co-found Limitless in 2016.

2016 133

2016 Contact Center Brands Customer Service 133

QuestionPro Audience

AUGUST 3, 2018

It used to be that consumers were stuck with whatever price the car dealership offered them, give or take a little wiggle room. In the age of the internet, where consumers have more options than ever, how are they making their purchasing decisions when car shopping? million vehicles sold.

2018 79

2018 Consumers Insights 2017 79

ijgolding

SEPTEMBER 15, 2016

But, chatbots can log and store key data points, allowing businesses to personalise customers’ experiences and also improve their own consumer research. There is no doubt that chatbots are here to stay, with tens of thousands of chatbots expected to be released in 2016. Or for press enquires, contact elena.lockett@fmoutsource.com.

Innovation 0

Innovation Customer Experience Fashion 2006 0

NICE inContact

OCTOBER 28, 2016

Customer experience continues to evolve rapidly, and our team is uniquely positioned to lead this innovation. In our 2016 Consumer Research Report , we found that customer support representatives (CSRs) are still using phone-based support 86% of the time. Maintain compliance in a shifting regulatory landscape.

Contact Center 65

Contact Center 2016 Social Media 2017 65

TechSee

MAY 15, 2018

In fact, according to PwC’s 2017 consumer study of the IoT and the connected home, while 81% of consumers are aware of smart technology, only 26% actually own a smart device. Moreover, 68% of consumers reported that they are not very excited about the future of smart home tech in their daily life. Security & Privacy.

Marketing 111

Marketing Wireless 2017 2016 111

Chadwick Martin Bailey

AUGUST 5, 2020

The disruption wrought by COVID-19 has only accelerated that by advancing technology, socio-economic change, and evolving consumer needs. So how will Uber and other disruptive tech-driven brands face the challenge of how it best fits in consumers lives today ? What will it take for consumers to consider ride sharing again?

Transportation 82

Transportation Consumers Innovation 2016 82

TechSee

MAY 1, 2018

For utilities, that means using data-driven insights to automatically deliver timely and relevant communications that wow consumers and optimize business operations. The smart home market is in a stage of hyper growth, driven in part by the consumer-driven demand for smart energy management.

2016 132

2016 2017 Call Center ROI 132

Second to None

APRIL 3, 2018

Online ordering for both takeout and delivery is wildly popular, with food delivery estimated to grow by almost 200% between 2016 and 2021.[2] Consumer preferences in the fast-casual industry are shifting towards brands with a great Customer Experience. 1] [link]. [2] 2] [link]. [3]

Consumers 63

Consumers Brands Rewards Programs Loyalty 63

Comm100

JANUARY 14, 2016

If there is one thing that’s certain, it’s that modern consumers are much more tech-savvy than those from past generations. As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. billion PC users.) Well, it’s simple.

2016 0

2016 Customer Service Social Media 2015 0

OpinionLab

MARCH 17, 2016

This contrasts with the counterintuitive consumer survey methodology in which customers had to be selected and were largely restricted in the insight they might provide by endless structured questions….a a potentially abusive experience for empowered consumers. a potentially abusive experience for empowered consumers.

2016 108

2016 Touchpoint 2015 Retail 108

Optimove

OCTOBER 15, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers, this post highlights the importance of responsible AI usage in a rapidly evolving digital marketing landscape, ensuring ethical practices that protect consumer trust. This foster trust and helps consumers understand AI-driven decisions.

Innovation 52

Innovation Marketing 2012 Download 52

Eptica

NOVEMBER 9, 2016

Date: Wednesday, November 9, 2016 Connecting with your customers across APAC. Published on: November 09, 2016. For example, 45% of APAC consumers are millennials , but that doesn’t mean they all have the same needs, wants and desires. However, this only goes so far, as age isn’t always a good guide to customer needs.

Connections 72

Connections Social Media 2016 Innovation 72

CSM Magazine

FEBRUARY 17, 2022

As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. The ability to connect people who are not only experts in something, but also passionate and true fans of it – that is a real consumer brand benefit that companies will be eager to implement in 2022.

Customer Service 98

Customer Service 2016 2022 Brands 98

TechSee

FEBRUARY 5, 2018

In 2016, the Consumer Financial Protection Bureau handled approximately 291,400 consumer complaints. The resolution on these cases can be even longer, and is inconvenient for consumers. This often results in customers abandoning the dispute…and ultimately the brand. . The new visual customer service.

Customer Service 132

Customer Service Call Center Fashion Reference 132

Retently

MARCH 18, 2019

Tesla was actually no #1 in the 2016 Annual Owner Satisfaction Survey. Consumers love Starbucks – even more since the company implemented its rewards program. The offering in question also needs to be fast and convenient, so that they save consumers time and effort. Moreover, this was a 6% increase from 2015.

Net Promoter Score 133

Net Promoter Score NPS Customer Retention Loyalty 133

TechSee

JANUARY 2, 2018

trillion in claims were paid by insurance companies in 2016 alone. One of those companies, Lemonade , is offering innovative business models focusing on a fast and efficient approval process and transforming what consumers (especially millennials) have come to expect from insurance companies.

Insurance 116

Insurance Telecommunications Contact Center Document 116

Customer Bliss

MARCH 8, 2016

This can lead to ad-sounding copy, up-sells, and other aspects that will turn someone off on a social media channel, thus preventing any social media love from a potential consumer. Simple marketing campaigns that don’t require a ton of exposition for a general consumer. — Deb Chachra (@debcha) March 4, 2016.

Social Media 142

Social Media Customer Experience Reference 2014 142

Retently

SEPTEMBER 17, 2018

Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks , Apple’s NPS score in 2017 was a resounding 72 , which is significantly higher than the average NPS score of the consumer electronics industry. And consumers notice that.

NPS 117

NPS Net Promoter Score Loyalty Omnichannel 117

CSM Magazine

APRIL 20, 2021

After the COVID-19 pandemic, consumer habits have transformed significantly. Social distancing and stay-at-home regulations have forced whole consumer segments to shop differently. A few months into COVID-19, consumer shopping online has increased across different sectors. What Are Consumer Insights?

Consumers 52

Consumers Insights E Commerce 2020 52

Eptica

NOVEMBER 18, 2016

Date: Friday, November 18, 2016 Customer Experience - disrupt or be disrupted. Published on: November 18, 2016. Author: Olivier Njamfa Whatever market they are in, organizations face a stark choice – innovate across their operations and get closer to customers or lose market share to more agile, flexible rivals.

Customer Experience 71

Customer Experience 2016 Innovation Hotels 71

BirdEye

FEBRUARY 2, 2023

About Cube Founded in 2016, Cube Online is Australia’s leading customer experience platform and it helps thousands of local brands and businesses be found online, generate reviews, monitor and post on social media, and holistically view all customer touchpoints. Today, 100K businesses use Birdeye for digital interactions with 100M consumers.

Social Media 98

Social Media 2016 Innovation Touchpoint 98

Oracle

FEBRUARY 12, 2018

It’s hard to say; I can’t get out my crystal ball to find the answers—but I do know this: All SMBs need to leverage these three tech innovations in order to remain competitive in today’s marketplace. In 2016, Google reported there were more searches conducted on mobile devices than on computers and tablets combined.

2018 46

2018 Innovation 2016 Consumers 46