Remove 2018 Remove Innovation Remove Sales
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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

eglobalis

Both brands have set benchmarks in innovation, design, and customer experience (CX), often drawing comparisons. Samsung’s mobile line of business, particularly the Galaxy series, has established itself as a leader in the global smartphone market, known for innovation and cutting-edge technology. Apple Apple Inc.,

E-support 445
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Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead

eglobalis

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. For example, imagine your marketing department running a campaign without proper alignment with sales, causing confusion in customer messaging and missed opportunities.

2020 347
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4 Key AI Innovations That Made a Splash in 2018

Oracle

As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key AI innovations that made a splash in 2018. Here’s a closer look at key AI innovations that made a splash in 2018. Chatbots take customer service to the next level.

2018 105
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4 Tech Trends Driving CRM Software in 2018

Oracle

It continues to evolve to incorporate new technology, features, and innovations to help organizations build and nurture personalized customer relationships. Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. RESTful APIs.

2018 111
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3 Leadership Buzzwords that Exist for the Best Reasons

Experience Investigators by 360Connext

If your culture is one of chasing monthly sales goals and rewarding only those top performers in the front of the customer’s journey, it’s impossible to walk the talk of “we care about customers.” A customer-centric culture is where innovation and imagination around the customer experience live. Transformation.

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5 Reasons to Attend Oracle Modern Customer Experience 2018

Oracle

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. Ready to register now for Modern Customer Experience 2018? 90+ sales activities. • Innovation.

2018 94
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3 Leadership Buzzwords that Exist for the Best Reasons

Experience Investigators by 360Connext

If your culture is one of chasing monthly sales goals and rewarding only those top performers in the front of the customer’s journey, it’s impossible to walk the talk of “we care about customers.” A customer-centric culture is where innovation and imagination around the customer experience live. Transformation.