2019 Related Topics 
eglobalis
DECEMBER 4, 2018
Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.
eglobalis
NOVEMBER 21, 2019
Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.
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Experience Investigators by 360Connext
NOVEMBER 16, 2018
What will happen in 2019? CCW’s latest report, 2019 Trends , highlighted many great trends, but one of them really caught my eye: “Reducing customer effort is the #1 CX Priority in 2018, and organizations believe customer feedback, agent training and digital engagement are the keys to achieving that objective. Which trends will matter?
GetFeedback
SEPTEMBER 2, 2019
We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Our list of the top CX articles of 2019 covers all these topics and more. . Our list of the top CX articles of 2019 covers all these topics and more. . March 26, 2019 | David Nour | Inc. Article No. In the Inc.
Advertiser: ZoomInfo
In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. The primary takeaway? Forrester found “only 1.2%
CX Accelerator
DECEMBER 31, 2018
Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! May 2019 be the year of authentic culture for all of us! From Jeff Toister: Books To Read: Ken Blanchard's Whale Done. Old school, cheesy, but totally on-point.
Alida
JANUARY 7, 2019
With one successful IPO, one mega acquisition and accelerating consolidation, 2019 will see the Data Management Platforms (DMPs) take over as the sources of truth in the enterprise. We wish you all great success in seizing this opportunity in 2019. In 2018, Experience Management (XM) arrived. It’s already happening, of course.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
January 15th, 2019 11:00 AM PST, 2:00 PM EST, 7:00 PM GMT Ways in which you can identify the critical drivers of "Ease of Doing Business"—and how to engage employees to solve problems. How you can measure "Ease of Doing Business" & customer effort.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
Advertiser: ZoomInfo
In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
Want to know how to overcome these impediments, and succeed with AI in 2019? February 26th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. How to form a clear strategy to succeed in using AI.
Speaker: Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction
October 24th, 2019 9:30 AM PDT, 12:30 PM EDT, 5:30 PM GMT. Key takeaways: Step-by-step process for conversational AI self-service implementation. Insights from a contact center leader who’s done it with proven success. A plan for your contact center to introduce AI automation in the next six months.
Speaker: Bob Azman, Founder and CXO, Innovative CX Solutions, LLC
February 25th, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT. The case for investing in CX initiatives. The various measurements used to monitor CX results. How to develop dashboards that cut across all functions of an organization, not just the contact center.
Speaker: John Joba and David Robbins
July 23rd, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST. Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
June 20th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT With revenue, comes accountability. With accountability, comes a deepening of the relationship with customers. It’s time to go the distance. Join the webinar to hear more.
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