How to Turn Reactive Customer Experience into Proactive CX
Experience Investigators by 360Connext
OCTOBER 13, 2020
” The power of these metrics, of course, is in the insights they provide. .” ” The power of these metrics, of course, is in the insights they provide. What does it mean when your NPS drops during a six-month period? Those insights are what can provide us with how to create better experiences for our customers.
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