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Challenging Your Focus on Customers

Experience Investigators by 360Connext

Some are predicting that by 2020, the B2B ecommerce market will be twice as large at the B2C market. More Posts - Website Follow Me: The post Challenging Your Focus on Customers appeared first on Customer Experience Consulting. Whatever it is, the new marketing campaign, the new store display, the new product upgrade.

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A Preview of Retail Innovation in 2020

Oracle

What retail innovations are on the horizon for 2020? To get a beat on the market, we’re rounding up some of the key themes from the key retail conferences of 2020 to look ahead at what forces are likely to be shaping retail in the months ahead. At Future Stores 2020, helping brands strike that balance is a major focus.

Retail 76
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5 Top Customer Service Articles For the Week of September 14, 2020

ShepHyken

My Comment: We start this week’s Roundup with a reminder of the upcoming Customer Service Week, which is the first full week of October every year (October 5-9, 2020). My Comment: Your website is a powerful opportunity to deliver a better customer experience. What are you planning for this special and important week?

2020 86
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Top 10 Customer Success Takeaways from INBOUND 2020

ChurnZero

For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Jignesh Thakkar (@socialjignesh) September 22, 2020. .

2020 59
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Why a consistent customer experience is so important (and how to deliver it)

Eptica

Date: Wednesday, July 8, 2020 Author: Pauline Ashenden - Demand Generation Manager Why a consistent customer experience is so important (and how to deliver it). Published on: July 08, 2020. A third (36%) responded on three channels, but 20% only gave an answer on one. Here are four important areas they should focus on.

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Brand Move Roundup – April 17, 2020

C Space

The Brand Move Roundup – April 17, 2020. AirBnB are having to innovate to maintain their business during social distancing, while staying true to their positioning, which is about authentic local experiences and the idea of belonging. They have just launched a new service: online experiences. Read More.

2020 52
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The Essential Guide to Digital Customer Engagement

Ecrion

It’s 2020 and we are living in the digital age. Your 2020 digital customer engagement strategy must be based on this principle. While designing your plan, you should focus on how to make each customer touchpoint an experience that makes users feel valued. Is your company up to speed?