Kustomer

JULY 24, 2020

Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Go virtual!

Events 52

Events 2020 Workshop Roadmap 52

C3Centricity

SEPTEMBER 14, 2020

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. It is then up to them to compare not only prices but delivery costs and timing.

Retail 119

Retail E Commerce Apparel Transportation 119

C3Centricity

NOVEMBER 4, 2020

One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology. From smarter homes to an improved online experience, people have a lot to gain from the situation. AI IS NOT ONE TECHNOLOGY. This is why UX design is vital to satisfying our customers’ demands and needs.

Customer Satisfaction 96

Customer Satisfaction Communication Marketing Reference 96

Answer Dash

MAY 7, 2018

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer.

2018 54

2018 Customer Experience B2C B2B 54

C3Centricity

APRIL 29, 2020

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. It is then up to them to compare not only prices but delivery costs and timing.

Retail 96

Retail E Commerce Apparel Transportation 96

Beyond Philosophy

FEBRUARY 20, 2021

Key Ideas to Improve your Customer Experience. Starting in March 2020, Pine watched as all the events he had booked canceled. But then, they began to migrate to an online format. 08:50 Pine says online experiences like Twitch predict what people will want from events moving forward.

Events 78

Events Sports Books Consulting 78

CSM Magazine

JULY 3, 2020

The process of monitoring every interaction customers experience with a company or organisation, is vital to spot opportunities for improvement in customer service and to drive retention. The research was conducted independently by Censuswide in March 2020. The goal is to make it easy for customers to deal with the organisation.

Telecommunications 52

Telecommunications Customer Relationship Management 2020 Measurement 52

Beyond Philosophy

NOVEMBER 7, 2020

In 2020, we have all been doing many more online customer experiences than we thought we would. Some of these digital experiences have been excellent, and others were not. The Five Rules for Designing a Great Digital Experience. Design your experience to anticipate your customers’ needs.

Presentation 60

Presentation Measurement 2020 Reference 60

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. Here’s a closer look at how both technologies can automate business functions and boost CX: Chatbots. Data, Data, and More Data.

2021 52

2021 Customer Experience E-support Omnichannel 52

Kitewheel

JULY 2, 2020

Sales of many non-essential items have decreased; in March 2020, retail sales experienced an estimated 8.7% To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences.

Retail 52

Retail Social Media 2008 Consumers 52

CSM Magazine

DECEMBER 5, 2017

In other words, 61 percent of Gen Z can’t go more than eight hours without being online. This Time It’s Personal: Gen Z is 25 percent more likely than other generations to provide personal information to gain a more predictive, personalised online experience.

Entertainment 40

Entertainment Social Media 2010 Presentation 40

Oracle

OCTOBER 27, 2020

Featured speakers at Oracle Cloud CX Virtual Summit will include: Larry Ellison, Chairman of the Board and Chief Technology Officer, Oracle. Facebook updates during the event will be shared on the Oracle Customer Experience Facebook page. Agenda highlights. Social media. Featured speakers. Social media.

Events 40

Events Social Media Sales 2020 40

Thunderhead

JULY 2, 2018

And of course, these new online experiences must align with those provided so brilliantly ‘in branch’. Building societies have done exactly this since 1775 ; technology may have changed, but fundamentally, people haven’t. Whatever the channel, we’re really talking about achieving customer engagement.

Customer Engagement 40

Customer Engagement Engagement Banking Financial 40

Comm100

FEBRUARY 1, 2023

With 68% of consumers saying that their online experience with brands needs to be made easier, higher education needs to take note. In 2020, COVID-19 restrictions meant that the open house couldn’t proceed as usual. Get our monthly customer service news and best practices update delivered to your inbox.

2009 75

2009 Communication 2002 Connections 75

Gainsight

JULY 7, 2021

Luckily, Pulse remained a constant – a literal career companion – that brought folks together each and every year to meet and network, share best practices and experience Gainsight’s unique flavor of childlike joy. Pulse 2020 – Back to Moscone (Or So We Thought). 2019 was a banner year for Pulse.

2021 45

2021 Events Social Media 2013 45

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. It’s about making effortless journeys for customers, not complex processes” – dealer CEO.

Omnichannel 40

Omnichannel Automotive 2018 Retail 40

QuestionPro Audience

JANUARY 25, 2018

A technology that once sounded futuristic is now here, and smart businesses have realized it’s not an optional tool in this tech-crazed climate, and begun implementing AI in order to create the easiest possible user experience. Neiman Marcus is one company who is having great success using this technology.

2020 92

2020 Consumers Technology Retail 92

Magellan Solutions

AUGUST 13, 2021

Decisions based on automated tools, including in the content moderation space, run the risk of further marginalizing and censoring groups that already face disproportionate prejudice and discrimination online and offline. Hidden meanings will sometimes be lost on an AI when in many cases, a human could easily grasp the meaning in an instant.

Social Media 40

Social Media Government Culture Brands 40

C Space

JULY 27, 2020

The Brand Move Roundup – July 27, 2020. The Disney-owned network has debuted FX Unlocked , a free online experience for the virtual convention with activations tied to series including American Horror Story, What We Do in the Shadows, Dave and Cake. Brand Move Roundup – July 27, 2020. Read More.

2020 52

2020 Brands Transportation Fashion 52

West Monroe

MAY 24, 2022

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. Data & Technology. Peloton’s progress.

Financial 98

Financial 2022 Leadership Apparel 98

Answer Dash

SEPTEMBER 3, 2018

The world of eCommerce and the online experience is changing - and it’s time for businesses to either take note and catch up or get left behind. The Online Experience Today If you want to make a conversion or create a loyal customer on an eCommerce site today, you have to give your audience an exceptional customer experience.

Customer Service Representative 79

Customer Service Representative Online Experience Consumers Customer Expectations 79

West Monroe

MAY 24, 2022

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. Most legacy companies aren’t so fortunate.

Financial 52

Financial 2022 Leadership Apparel 52

Beyond Philosophy

FEBRUARY 25, 2021

Starting in March 2020, Pine, a regular speaker, watched as all the events he was booked for canceled their in-person events and replaced them with virtual ones. Pine wrote another book called, Infinite Possibility Creating Customer Value on the Digital Frontier that discusses how technology can enhance the event’s value.

Events 78

Events Presentation Books Consulting 78

C Space

JUNE 15, 2020

The Brand Move Roundup – June 12, 2020. Following the lead of IBM and Amazon , Microsoft has paused selling facial recognition tools and called on US legislators to pass federal regulations on the use of the technology. Brand Move Roundup – June 12, 2020. Brand Move Roundup – June 11, 2020.

2020 52

2020 Brands Travel Books 52

BirdEye

NOVEMBER 11, 2024

Innovation with local relevance Innovation isn’t just about new technology—it’s about solving local problems uniquely. Smart local businesses adapt digital solutions to fit community needs, creating convenient experiences while maintaining neighbourhood connections.

Multi-Channel 52

Multi-Channel Social Media Marketing Innovation 52