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How Employee Experience Initiatives Help Brands Retain Talent, Grow Workforces, and So Much More

InMoment XI

The causes and effects of employee churn are complicated, but the bottom line for brands and organizations the world over is simple: employee expectations have changed, and workplace cultures’ view of the employee experience must change as well. How We Got Here. That advice sounds obvious enough, right? Trajectory Takeoff.

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Happy CX Day 2021! How to be a Change Agent at Your Organization

Experience Investigators by 360Connext

Customers will say a lot about your brand, but you have to be listening in the right places. The post Happy CX Day 2021! Keeping up with those expectations is a key part of delivering great customer experiences. Keep your finger on the pulse of social media, user reviews, and customer questions.

2021 367
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7 New Technologies to Improve Customer Service in 2021

TechSee

Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency. COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic.

2021 159
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5 Top Customer Service Articles of the Week 5-10-2021

ShepHyken

15 Unique Ideas For Inspiring Brand Loyalty In 2021 by Expert Panel. Forbes) In this article, 15 members of the Forbes Agency Council share unique ideas for connecting with customers in a way that builds genuine trust and, in turn, brand loyalty in 2021. There is something here for everyone in any type of business.

2021 161
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2021 Community Predictions

What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What impact has the global situation had on the community and what can we expect moving forward into 2021? 7 key trends to expect in 2021. Be prepared for 2021.

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5 Top Customer Service Articles of the Week 5-24-2021

ShepHyken

The 3 Principles of Brand Loyalty After COVID-19 Rocked Our World by Kim Campbell. Blue Ocean Contact Centers) Discover the three principles of brand loyalty after COVID-19 shifted our buying behaviors (and one interesting exception to the rule.). Best Customer Retention Techniques for Startup in 2021 by Luke Fitzpatrick.

2021 161
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InMoment’s Modern Market Research and Data Analytics Approach Ranks in Top 50

InMoment XI

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

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Who’s Your Customer? How Understanding Your Customer Improves Brand Experience and Loyalty

Speaker: Hope Neiman, Chief Marketing Officer of Tillster

With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. Join Hope Neiman, Chief Marketing Officer of Tillster, to learn how restaurants can create customized and seamless brand experiences that consumers desire.

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

Brands that connect with customers on a personal, emotional level will be more successful than others. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick.

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The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. Street cred? Best-selling author of The Art of the Start 2.0,

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Dominate Your Local Market With These 4 Reputation Management Strategies

Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien

Common mistakes brands encounter with local search and how to fix those. November 16th, 2021 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Tune into this webinar to learn: How online search behavior is evolving. Four strategies to improve your local visibility for your business today.