West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. This outlook will not include an analysis of M&A trends. We consider it the top asset in most institutions with whom we do work.

Banking 52

Banking 2022 Financial Multi-Channel 52

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

TechSee

MARCH 7, 2023

Dr. Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

2023 207

2023 Contact Center Leadership Hospitality 207

BlueOcean

DECEMBER 13, 2022

In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. Furthermore, a McKinsey report revealed that brands with top-performing loyalty programs earn a 15 to 25 percent bump in revenue thanks to their loyal customers, who are either buying more or buying more often (or both).

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. If you want to stay on top of Customer Experience trends and innovation, here is the list for you. . CX Retail Exchange | July, 11-12 | London, UK.

2023 94

2023 Customer Experience Contact Center Financial 94

CSM Magazine

MARCH 2, 2022

In this exclusive report, Reuters Events spoke with 15 customer service & experience leaders from top US brands who are striving to transform their strategies in innovative ways, so you can benchmark yourself against them. What are these brands prioritizing in 2022? We hope you find this report valuable!

Customer Experience 52

Customer Experience Magazine 2022 Customer Centricity 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

CustomerSuccessBox

AUGUST 23, 2021

It is a high energy event for associates who are keen to learn the tactics to grow their business. This summit discusses the importance and innovations of customer success. The event will include insights from various CX leaders. This event also gives the associates an exposure and helps them grow their network.

2021 52

2021 Customer Success Events 2022 52

Kustomer

FEBRUARY 4, 2022

We’ve been in the CX game since 2015 and power the CX teams of some of the world’s leading brands, who, in turn, have helped more than 50M customers of their own. VIP invitations to the most important events designed to educate, inspire, and connect the CX community. Little nuggets of wisdom that apply to every business. Save the date!

2015 91

2015 2022 Books Consumers 91

CSM Magazine

OCTOBER 18, 2022

Calabrio is leading the charge in removing the roadblocks our customers face and enabling the contact centre to be the brand guardians that they are meant to be. I am already off and running on elevating the innovative strategies we deliver to jointly architect their success even further.”. Calabrio is a trusted ally to leading brands.

Customer Success 52

Customer Success E-support Contact Center Customer Service 52

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” One of our all-time favorite Pulse moments was at Pulse 2022, when we gave the gift of inSided-branded, Amsterdam-inspired clogs.

2015 52

2015 2013 2023 2022 52

CSM Magazine

OCTOBER 18, 2022

Calabrio is leading the charge in removing the roadblocks our customers face and enabling the contact centre to be the brand guardians that they are meant to be. I am already off and running on elevating the innovative strategies we deliver to jointly architect their success even further.”. Calabrio is a trusted ally to leading brands.

Customer Service 52

Customer Service E-support Contact Center 2022 52

CSM Magazine

MARCH 1, 2024

.” Sabio’s support for Jessica and Charlotte, from Cheltenham in Gloucestershire and Fleet in Hampshire respectively, is part of their #Dare2Do campaign this year, which aims to support organisations and individuals who are breaking boundaries, challenging themselves, and harnessing innovation.

2022 52

2022 Books Events Customer Journey 52

Retently

APRIL 5, 2024

Understanding Retail Customer Experience Customer experience in retail refers to the perception and sentiment of shoppers toward a brand throughout their journey – from the first point of contact to post-purchase interactions. In-store events and demonstrations can also create memorable experiences that can’t be replicated online.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

2020 52

2020 Brands Transportation 2002 52

ShepHyken

AUGUST 4, 2023

In 2022 alone, over 422 million US citizens were impacted by some form of data breach resulting in their personal information being exposed to malicious actors. AI and machine learning programs are designed to identify anomalous events and suspicious behavior automatically, allowing security teams to develop intelligent incident responses.

E Commerce 62

E Commerce Customer Experience Retail Consumers 62

SurveySensum

FEBRUARY 9, 2024

Customers can have changing needs and preferences, and global events can influence your industry. In 2022, the global market research industry earned $82 billion in revenue. This information is essential for brands to develop and offer products and services aligning with customer expectations.

Insights 52

Insights Marketing 2022 Reference 52

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Airlines Social Media 52

Clarivate

NOVEMBER 2, 2021

At Clarivate, our mission is to provide solutions to accelerate the lifecycle of innovation. INTA is a global not-for-profit advocacy association of brand owners and professionals dedicated to supporting trademarks and related intellectual property to foster consumer trust, economic growth, and innovation.

Government 52

Government Innovation 2022 2018 52

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. The messaging should resonate consistently, echoing the brand’s voice and values.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

Think Customers

FEBRUARY 2, 2023

Here are just a few highlights from the four-day event. A retail brand’s leadership, he said, should reflect its customer base. New companies share the spotlight The Consumer Product Showcase and Innovation Lab gave small business the chance to show off their consumer-facing products and new technology for attendees.

2023 52

2023 Retail E Commerce Leadership 52

Clarivate

OCTOBER 10, 2022

Clarivate oncology experts share key takeaways from the 2022 ESMO Congress and their expected impact on the drug treatment landscape and patients. Read on to for insights from our analysts on: Global highlights from ESMO 2022. Key ESMO 2022 highlights from Mainland China. Seven global highlights from ESMO 2022.

2022 52

2022 Events Presentation Healthcare 52

CSM Magazine

JUNE 1, 2023

Within five days of its November 2022 introduction, over a million people were using it. Why prior generation customer service chatbots must evolve Chatbots are a modern website staple, but to the disappointment of brands, customers often find them frustrating. However, the fear, uncertainty and doubt about ChatGPT is rampant.

Customer Service 105

Customer Service Customers Customer Service Representative 2022 105

Lithium

MARCH 1, 2022

That’s why we decided to roll up our sleeves and dive headfirst into launching our very own TikTok-for-business brand account, @khorosdigital. Through many trials and many, many errors, we’ve learned what it takes to enter the TikTok space as a brand. Webinars & Events Some event areas are limited to Khoros customers only.

E-support 52

E-support 2022 Webinar Entertainment 52

CustomerSuccessBox

APRIL 18, 2022

So, it becomes very important to stay updated with creators and innovators from around the world. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. Think 2022, IBM. Startup Grind.

2022 52

2022 Events Workshop Innovation 52

West Monroe

JUNE 13, 2022

This article was originally featured in the June/July 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Sixty-four percent of consumers now view manufacturing as innovative , up from 39% five years ago. All Rights Reserved.

2030 90

2030 2022 Government Culture 90

NetBase

MARCH 3, 2020

billion and negative $641 million, and positive FCF is expected to be achieved in 2022.”. billion — some one-time events were partly, but not fully, responsible for this cash burn. billion — some one-time events were partly, but not fully, responsible for this cash burn. CX, Innovation and More.

Consumers 56

Consumers Marketing 2022 2021 56

Lumoa

JUNE 23, 2021

In fact, it’s such a huge deal for customers today that it has overtaken price and product as the key brand differentiator. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. This further caused brands to capitalize on channels such as social media , SMS, text, etc.,

Contact Center 83

Contact Center Omnichannel Social Media 2008 83

Think Customers

MARCH 21, 2023

The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Transportation is what we do,” he added.

Airlines 52

Airlines Healthcare 2022 Transportation 52

COPC

NOVEMBER 5, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. hosted as part of this fall’s Execs In The Know’s Customer Response Summit. To learn more or how COPC Inc.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Clarivate

MAY 12, 2022

The in-person plus virtual event played host to more than 6,700 trademark professionals from 130 countries representing over 3,000 different organizations. Our support for INTA went well beyond the Brand Marketplace. Brand Landscape Analyzer and other exciting product announcements. INTA workshops and panels.

2022 52

2022 Workshop Leadership 2023 52

SurveySensum

JULY 17, 2023

Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? Because I do and that brand for me is IKEA. The same goes for the brand’s online store. Allow customers to interact with your brand where, when, and how they want.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? Because I do and that brand for me is IKEA. The same goes for the brand’s online store. Allow customers to interact with your brand where, when, and how they want.

Retail 52

Retail Customer Experience Sports Customers 52

Oracle

JANUARY 28, 2019

At NRF 2019 , vendors from across the globe showcased innovations in omnichannel retail technology that will breathe new life into the way we shop and consume. IAM Robotics , featured in the Innovation Lab at NRF, is already disrupting warehouse pick and pack processes.

Retail 70

Retail B2C 2022 Omnichannel 70

BirdEye

MARCH 24, 2023

Customer preferences and expectations keep changing, and a great development strategy can help your brand keep pace. A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers.

2023 98

2023 Return on Investment Social Media Sales 98

Kustomer

NOVEMBER 12, 2021

The two-day event was loaded with insights from CX influencers and leaders from the world’s most future-focused brands including Spanx, Delivery.com, Rappi, Ring and more. Utilizing the Pandemic as a Launchpad for Innovation. But in case you were not able to join us, we wanted to gather the highlights for you in one place.

2021 90

2021 Omnichannel E-support 2020 90

Avaya

APRIL 9, 2019

FanVest , an event and community platform for the business side of sports is hosting its annual summit, The Business of Sports & Esports , in Oakland on April 10, 2019. The event brings together key influencers to strategize across this exciting and growing industry. Digital Media & Streaming: Where Is It Headed?

Sports 51

Sports Entertainment Contact Center 2019 51