InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022?
Experience Investigators by 360Connext
JANUARY 5, 2022
You asked leaders for ideas and insights and feedback to improve the customer experience. You created action plans to improve the journey after finding insights. Employees are invested in the goals of customer experience and provide their own insights and ideas to improving things for the customer. Of course you are.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
MARCH 16, 2022
In fact, Baby Boomers, Generation X and Y, and even the up and coming Gen Z, all have their voices heard in these data insights. Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022. So what can we learn from a cross-continental comparison?
InMoment XI
DECEMBER 23, 2021
So, are you looking for some inspiration to start your experience mindset off on the right foot in 2022? Now it’s time to leverage analytics to get to the actionable insights in your data. In our experience, we’ve found that the hardest step for programs to conquer is going from insights to action—and therefore, to transformation.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Arming you with insights on how to sell the technology and services to stakeholders, including executives. March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determining which calls are best for automation. Demonstrating those best use cases.
eglobalis
MARCH 30, 2025
This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. By the time results are compiled, the insights are stale and any issues have festered.
InMoment XI
JUNE 28, 2022
Announcement #2: InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. Our next InMoment announcement covers a report by third-party analyst, Forrester, entitled “The Forrester Wave : People-Oriented Text Analytics Platforms, Q2, 2022.” Want to know more about these headlines? Forrester Research, Inc.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Attendees will walk away with insight on the following: Critical components for coaching programs. November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. The importance of efficiency when onboarding and training agents. Traditional methods of agent coaching versus manual coaching techniques.
Advertisement
This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. This guide covers: Omnichannel & Inbound. Agent Experience. Workforce Engagement Management.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Employee/employer relationship insights to increase engagement. November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST He will share with you: Market research on the shifting labor market. How to apply 2023 technology trends to your company's current demands.
Advertisement
To find the answers, we surveyed more than 2,200 industry professionals worldwide, ultimately discovering insights that will transform the way you work and engage with customers. And how can CX leaders navigate this unfamiliar terrain to reach new heights? Download today to learn more!
Advertisement
Want to know where CX is heading in 2022? From introducing a fresh approach to capturing insights to outlining new ways to humanize data, these CX predictions are sure to give you lots to think about. Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape. May 26th, 2022 at 9:30am PDT, 12:30pm EDT, 5:30pm BST
Speaker: Paul Weald, Contact Center Innovator
Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics. November 10th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT
Speaker: Rana Gujral, CEO at Behavioral Signals
Most importantly, it lacks the ability to immediately deliver actionable insights that can be used to improve real-time service. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST.
Expert insights. Personalized for you.
370 
Let's personalize your content