InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022?
Experience Investigators by 360Connext
JANUARY 5, 2022
You asked leaders for ideas and insights and feedback to improve the customer experience. You created action plans to improve the journey after finding insights. Employees are invested in the goals of customer experience and provide their own insights and ideas to improving things for the customer. Of course you are.
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InMoment XI
DECEMBER 23, 2021
So, are you looking for some inspiration to start your experience mindset off on the right foot in 2022? Now it’s time to leverage analytics to get to the actionable insights in your data. In our experience, we’ve found that the hardest step for programs to conquer is going from insights to action—and therefore, to transformation.
InMoment XI
APRIL 5, 2022
InMoment recently dove into the financial services industry’s 2022 outlook—and there’s a lot to unpack. Through our dedicated Strategic Insights Team, we collected data from bank, wealth advisor, and credit union consumers and employees across North America.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Arming you with insights on how to sell the technology and services to stakeholders, including executives. March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determining which calls are best for automation. Demonstrating those best use cases.
InMoment XI
JUNE 28, 2022
Announcement #2: InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. Our next InMoment announcement covers a report by third-party analyst, Forrester, entitled “The Forrester Wave : People-Oriented Text Analytics Platforms, Q2, 2022.” Want to know more about these headlines? Forrester Research, Inc.
GetFeedback
JANUARY 31, 2022
Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Attendees will walk away with insight on the following: Critical components for coaching programs. November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. The importance of efficiency when onboarding and training agents. Traditional methods of agent coaching versus manual coaching techniques.
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This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. This guide covers: Omnichannel & Inbound. Agent Experience. Workforce Engagement Management.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Employee/employer relationship insights to increase engagement. November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST He will share with you: Market research on the shifting labor market. How to apply 2023 technology trends to your company's current demands.
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To find the answers, we surveyed more than 2,200 industry professionals worldwide, ultimately discovering insights that will transform the way you work and engage with customers. And how can CX leaders navigate this unfamiliar terrain to reach new heights? Download today to learn more!
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Want to know where CX is heading in 2022? From introducing a fresh approach to capturing insights to outlining new ways to humanize data, these CX predictions are sure to give you lots to think about. Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape. May 26th, 2022 at 9:30am PDT, 12:30pm EDT, 5:30pm BST
Speaker: Paul Weald, Contact Center Innovator
Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics. November 10th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT
Speaker: Rana Gujral, CEO at Behavioral Signals
Most importantly, it lacks the ability to immediately deliver actionable insights that can be used to improve real-time service. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST.
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