BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 150,000 businesses throughout 2023. What does this insight mean for your business?

2024 52

2024 Insights Automotive Hospitality 52

BirdEye

AUGUST 22, 2023

This blog post explores product surveys and equips you with the top product survey questions to use in 2023. Better understand your customers: One of the perks of product surveys is the access they give you to genuine insight into your customers. Use a variety of them to glean different insights from your customers.

2023 52

2023 Net Promoter Score User Experience Customer Satisfaction 52

Forrester's Customer Insights

NOVEMBER 21, 2023

In our 2023 Data Literacy and Culture Survey, we uncovered key insights about the state of data culture in organizations. Shockingly, nearly half of employees lack the ability to search for existing insights and struggle to find reports, datasets, and insights.

Culture 61

Culture Competitive Advantage 2023 Insights 61

Inbenta

NOVEMBER 9, 2021

Digital transformation has affected almost every industry, as organizations try to gain a competitive advantage and cater to changing customer demands. billion worldwide by 2023, allowing them to compete with other branches and deploy a successful digital transformation. . AI and Automation Are Powering Digital Banking.

Banking 95

Banking Customer Care Competitive Advantage Omnichannel 95

Talkdesk

JANUARY 2, 2020

This new report examines the rapidly changing landscape of available solutions for the customer service industry along with valuable insights, analysis and recommendations. Knowledge and Insight: intelligent knowledge-everywhere access. Next best action and decision-making insight. Talkdesk has an overall peer rating of 4.6 (out

Customer Service 66

Customer Service Contact Center 2025 Competitive Advantage 66

BirdEye

JULY 15, 2024

At this entirely free-to-attend conference, you’ll learn how BirdAI , Birdeye’s advanced AI platform, can transform your online presence, supercharge your social media strategies, and enhance customer experiences with insights and competitive intel.

2024 59

2024 Social Media 2023 Events 59

Playvox

OCTOBER 20, 2023

Despite its challenges, it’s critical that contact centers conduct customer sentiment analysis to gain a deeper understanding and meaningful insights into how their brand, products, and service delivery are perceived. Make sure your measurement goals align with the company’s business goals and provide actionable insights.

Contact Center 82

Contact Center Omnichannel Measurement Social Media 82

Second to None

JULY 5, 2024

in Q4, 2023. They must leverage data and feedback to gain insights into consumer behavior, preferences, pain points, and use these insights to continuously improve their offerings and customer experiences. By using data and insights, businesses can find insights to tailor their offerings, communication, and interactions.

Consumers 71

Consumers Social Media Omnichannel Customer Centricity 71

CSM Magazine

NOVEMBER 1, 2023

After yet another successful event in 2023, we’re expecting over 500 delegates to converge on the UK’s capital to discuss the latest in CX strategy and innovation. Sessions will cover critical issues like optimising CX with automation and AI, leveraging data and analytics for customer insights, and driving innovation through CRM.

2024 52

2024 Customer Experience Competitive Advantage Events 52

CSM Magazine

SEPTEMBER 19, 2024

CloudInteract works with businesses to help unlock data insights and enable smarter communication. Simon added, “Our growth is fuelled by a dedication to reimagining what customer experience can be.

2026 52

2026 2030 Customer Service Competitive Advantage 52

CSM Magazine

NOVEMBER 4, 2024

from 2023 to 2030. Supporting the languages ​​spoken in target growth regions provides a major competitive advantage. The really powerful parts of machine translation are not nuanced human insight, and they are not and cannot be put into cultural context. Customer feedback channels also provide insight.

Customer Experience 52

Customer Experience 2030 Culture Competitive Advantage 52

CSM Magazine

AUGUST 17, 2023

According to a 2023 survey by Power Reviews , nine in 10 consumers say they consider reviews when making a purchase decision. While some platforms aggregate reviews from many individual customers, others offer insights and analyses by industry experts. Additionally, reviews form an excellent way for businesses to grow and improve.

E Commerce 52

E Commerce Automotive Competitive Advantage Hospitality 52

Second to None

JULY 5, 2024

in Q4, 2023. They must leverage data and feedback to gain insights into consumer behavior, preferences, pain points, and use these insights to continuously improve their offerings and customer experiences. By using data and insights, businesses can find insights to tailor their offerings, communication, and interactions.

Consumers 62

Consumers Social Media Customer Centricity Touchpoint 62

Second to None

JULY 5, 2024

in Q4, 2023. They must leverage data and feedback to gain insights into consumer behavior, preferences, pain points, and use these insights to continuously improve their offerings and customer experiences. By using data and insights, businesses can find insights to tailor their offerings, communication, and interactions.

Consumers 62

Consumers Social Media Omnichannel Customer Centricity 62

Lumoa

DECEMBER 17, 2022

New Insights logic on the Impact page! We have two new easy ways for you to look at your Insights on the Impact page. We have some exciting stuff cooking up for 2023, and we hope they make it easier for you to take actions based on the voice of your customers. Create your own surveys in Lumoa! What a year of releases for Lumoa.

2022 78

2022 Webinar Competitive Advantage Events 78

Lumoa

JANUARY 17, 2023

New Insights logic on the Impact page! We have two new easy ways for you to look at your Insights on the Impact page. We have some exciting stuff cooking up for 2023, and we hope they make it easier for you to take actions based on the voice of your customers. Create your own surveys in Lumoa! What a year of releases for Lumoa.

2022 78

2022 Webinar Competitive Advantage Events 78

SurveySensum

NOVEMBER 7, 2023

Competitive Advantage: An exceptional mobile CX can set businesses apart from their competitors. It should offer insights into the app’s key features and benefits. Encouraging users to provide feedback on their experience allows you to gather insights, identify pain points, and make necessary improvements.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

CX University

JULY 10, 2023

times more engaged employees and experience a competitive advantage. UBA successfully launched their CX School internally on May 3, 2023. The courses offered by CXU are comprehensive, insightful, and tailored specifically to the field of customer experience.

Banking 52

Banking Competitive Advantage Customer Experience Professionals 2023 52

CSM Magazine

SEPTEMBER 27, 2023

The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 The data helps generate impactful insights, enabling businesses to analyze customer behavior and offer personalized experiences. billion in 2030.

Technology 59

Technology Tourism Travel Entertainment 59

customer sure

MARCH 18, 2024

Getting Voice of the Customer right isn’t a ‘nice to have’, it’s a competitive advantage. A VoC programme which not only prioritises insights for service improvement, but – critically — enables real-time service recovery will: Enhance customer satisfaction , leading to greater spend, cross-sell, and upsell.

Touchpoint 62

Touchpoint Return on Investment Competitive Advantage Feedback 62

Gainsight

JUNE 14, 2023

But, as Joris Dieben, SVP and GM of Digital Hub at Gainsight, remarked in the 2023 Pulse Product Keynote , “As products become more complex, it becomes harder to do self-service content—it becomes harder for customers to find the right answers and the right information.

Competitive Advantage 52

Competitive Advantage Metrics 2023 User Experience 52

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. It’s indisputable, enduring value. It makes your CX team indispensable.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

BirdEye

MARCH 17, 2023

Strategy allows a business to leverage competitive advantages and avoid common industry pitfalls. Business intelligence skills Business intelligence is all about collecting market insights. In 2023 the market size of the US management consulting industry is valued at $329.8bn.

Consulting 98

Consulting Social Media Financial Sales 98

Maru Group

AUGUST 27, 2024

In today's digital landscape, where competition is fierce and customer expectations are high, understanding what customers value most offers a competitive advantage when it comes to product and service design, identifying and overcoming consumer pain points, and building better long-term relationships with customers.

Consumers 52

Consumers Financial 2023 Communication 52

SurveySensum

NOVEMBER 1, 2024

According to The 2023 State of Social Media Report, business leaders recognize that building brand reputation and loyalty is their top priority. Competitive Advantage Customers who stick with your brand support your position in the market and reduce price sensitivity. Why Brand Loyalty Matters?

Loyalty 52

Loyalty Customer Relationships Brands Sales 52

BirdEye

AUGUST 7, 2023

13 Auto repair marketing strategies you should check out Strategies to retain existing customers Trends in auto repair marketing in 2023 What are the best platforms for advertising auto repair services? 13 Auto repair marketing strategies you should check out The auto repair industry was worth $880 million in 2023 alone.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

SurveySparrow

AUGUST 29, 2023

” It is crucial to find what is best for you before you set out on a race in order to gain that competitive advantage. It has options to create conversational chat surveys, single-page surveys, or multi-page surveys for a deep dive into insights. Related: Top 12 Google Forms Alternatives of 2023 4.

Marketing 52

Marketing E-support Multi-Channel Document 52

BirdEye

FEBRUARY 21, 2025

According to Birdeye’s State of Online Reviews 2024 report, 79% of all online reviews in 2023 were posted on Google, cementing its status as the top review platform. For real estate professionals, this makes Google reviews essential to stand out in a competitive market and drive more leads.

Social Media 59

Social Media Feedback Net Promoter Score Engagement 59

Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

West Monroe

SEPTEMBER 14, 2023

In the NAM Manufacturers’ Second Quarter Outlook Survey (June 2023), workforce challenges continued to dominate and concerns about a weaker domestic economy grew. In addition to having better insight, digital organizations can do more with the same number of people.

Management 52

Management Competitive Advantage 2023 Government 52

West Monroe

SEPTEMBER 14, 2023

In the NAM Manufacturers’ Second Quarter Outlook Survey (June 2023), workforce challenges continued to dominate and concerns about a weaker domestic economy grew. In addition to having better insight, digital organizations can do more with the same number of people.

Management 52

Management Competitive Advantage 2023 Government 52

West Monroe

APRIL 17, 2024

An even more critical and overlooked area of focus is culture: the behaviors manufacturers expect from employees to drive differentiation and competitive advantage. What behaviors do we need to recruit for to leverage culture as a competitive advantage in our employer brand/employee value proposition?

Leadership 59

Leadership Culture Competitive Advantage Measurement 59

BirdEye

DECEMBER 28, 2023

billion in 2023 and is forecasted to reach around USD 13 billion by 2032 , growing at a CAGR of 20.8%? Gathering valuable insights Geofencing technology provides data on how consumers interact with your ads and how often they visit your location. Competitive advantage Using geofencing, you can stay ahead of your competitor’s analysis.

Marketing 59

Marketing Advertising Social Media Events 59

CSM Magazine

FEBRUARY 7, 2024

Real-time data that provides insights into candidate status and progress on key recruiting metrics, such as time to fill, sourcing effectiveness, and offer acceptance, allows hiring teams to make informed decisions and improve their work.

2024 52

2024 Competitive Advantage Leadership 2023 52

SurveySensum

JULY 18, 2023

According to the ‘ The State of Personalization 2023 ’ report by Segment, 85% of businesses believe they are offering personalized experiences, but only 60% of consumers seem to think that’s the case. That’s the power of personalization in online retail. By providing you with real-time customer data.

Retail 52

Retail Customer Experience Touchpoint 2023 52

CSM Magazine

JUNE 12, 2020

The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process. E-commerce.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

SurveySensum

MAY 11, 2023

NPS provides insight into customer loyalty, which is crucial for retail businesses that rely on repeat customers to drive revenue. And since we are almost mid-way in 2023 new reports are expected soon. It provides insights into areas where you may fall short and need improvement. Learn more about how to get a good NPS score.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52