Optimove

DECEMBER 21, 2023

This post highlights Optimove 2023 surveys of more than 2,000 consumers. Marketers noted awareness of the marketing fatigue challenge and now are acting to mitigate its impact, by adjusting their marketing strategies and investing in the appropriate technology. 11% of respondents will never open marketing emails.

2023 111

2023 Consumers Brands Marketing 111

InMoment XI

DECEMBER 17, 2024

As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. InMoment Helps You Unlock More Insight from Your Data Starting Right Now.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

AUGUST 2, 2023

In our latest report, State of Customer Experience: 2023 UK Consumer Study in partnership with NPSx by Bain & Company, we uncovered the differences between industries and brands and how each brand represents certain values. The true value lies in taking decisive action based on the insights gathered from customers. Take The Lead!

NPS 195

NPS Customer Centricity Culture Automotive 195

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. It will include insights on outsourcing services tailored to small businesses.

2023 94

2023 Healthcare Innovation Technology 94

BirdEye

SEPTEMBER 26, 2023

AI in healthcare describes the application of artificial intelligence in the healthcare industry using technologies like machine learning, Natural language processing, Generative AI, and other AI programs. This was by using the technology to analyze a patient’s history, determine urgency, and find the best appointment slot with the data.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. AI in sales is the process of using Artificial Intelligence technology to assist your sales team in each stage of the sales cycle.

Sales 111

Sales 2023 Social Media Demo 111

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

2023 94

2023 Customer Service Omnichannel 2025 94

ShepHyken

JANUARY 30, 2023

Start your thinking about how this technology will impact customer support and CX by reading this article. But as global recession looms, 2023 will bring continued uncertainty. My friend and fellow customer experience expert, Dan Gingiss, tells us why and shares some insights and lessons on how to keep your customers coming back.

2023 18

2023 Article Customer Service Banking 18

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. In 2023, we invested significantly in R&D, delivering 126 new features. Understanding: Summarizing data for rapid insights and integrating various data types.

2024 195

2024 Social Media Innovation Document 195

InMoment XI

AUGUST 13, 2024

This software can extract valuable insights from these conversations by leveraging natural language processing (NLP) and machine learning algorithms. By adopting this technology, companies can stay ahead of the competition, make data-driven decisions, and continuously improve their operations.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM).

2023 76

2023 Communication Contact Center Return on Investment 76

InMoment XI

MAY 18, 2023

Congratulations to the Winners of the 2023 eNVy Awards for Making Your Buyers and Their Expectations a Priority! The study data is available to help automotive manufacturers and suppliers make smarter decisions to exceed buyer expectations. Clair , our syndicated research lead. Clair , our syndicated research lead.

2022 195

2022 Automotive 2023 Sports 195

Lumoa

NOVEMBER 7, 2022

Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 Fortunately, technology is keeping up with these demands.

2023 78

2023 Customer Experience Competitive Advantage 2021 78

InMoment XI

DECEMBER 7, 2023

It’s important to note that while calculating the churn rate provides valuable insights, understanding the reasons behind customer churn is equally crucial. This can involve adjusting staffing levels, providing additional training, or implementing new technologies to improve efficiency.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

InMoment XI

MARCH 25, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

InMoment XI

JANUARY 10, 2024

Once you’ve established alignment with your primary audience and messaging, there are three effective strategies to fortify your reputation: optimizing local business listings, amplifying positive reviews, and harnessing valuable insights from customer feedback.

Management 195

Management Social Media Feedback Technology 195

BirdEye

MAY 11, 2023

Related read: Review response SEO: The direct impact of responding to reviews Master local SEO House hunting has become easier than before thanks to technology. Hone your skills in other areas, too, like digital marketing, customer service, emerging technologies, etc. is crucial for mortgage lead generation.

2023 98

2023 Social Media Webinar Return on Investment 98

BlueOcean

OCTOBER 4, 2022

That’s just one bite of insight coming out of last month’s CXOutsourcers Mindshare event in Las Vegas. The key strategy for 2023 includes shortening the communication distance between the C-Suite and the frontline so every employee is on the same page. Blockchain technology isn’t losing its buzzword status anytime soon.

Entertainment 156

Entertainment Employee Experience 2023 Contact Center 156

ShepHyken

OCTOBER 6, 2023

In 2023, businesses face unique challenges in understanding and retaining their customer base. In this piece, we will help you navigate the intricacies of building customer loyalty and how to use unconventional tools and technology to achieve success. This is where CRM software comes in as your savior.

2023 68

2023 Loyalty Social Media Loyalty Programs 68

InMoment XI

DECEMBER 29, 2022

It’s thrilling to embark on another promising year, and we want to ring in 2023 with a recap of our top five InMoment Highlights from the last 12 months. InMoment is the first experience company to extend customer insights, analytics, and action across the complete customer lifecycle.

2022 195

2022 2023 B2B 2021 195

ShepHyken

SEPTEMBER 10, 2023

How To Strengthen Customer Retention After Virality by Angus Knights (Spiceworks News & Insights) A viral moment quickly leads new and returning shoppers to the brand’s site to check out the product(s) they have seen in action from their favorite creators or influencers on social media. Wait until you see what’s coming soon.

Article 89

Article 2023 2028 Customer Service 89

BirdEye

APRIL 19, 2023

Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start. If you are well versed in several industries like finance, healthcare, and technology, you may find several opportunities and make a full-time salary.

2023 97

2023 Social Media Consulting Events 97

BirdEye

SEPTEMBER 1, 2023

He is an expert in AI and natural language and holds patents in personalization technology. With a passion for technological innovation, Boyd continues to be a driving force in the AI landscape, inspiring audiences with his insights into the transformative potential of AI. Uday Ghatikar is the Field CTO of Google Cloud.

2023 105

2023 Multi-Channel Books Events 105

Optimove

APRIL 6, 2023

To master CRM, that is, to get personalization, orchestration, retention, and optimization right at scale – marketers must adopt innovative technologies and new, more modern ways of working. The post Key Challenges CRM Marketers (Shouldn’t) Face in 2023 appeared first on Optimove. And still, many marketers continue to do it.

2023 98

2023 Marketing Telecommunications Insurance 98

BirdEye

APRIL 6, 2023

If you’re passionate about starting a new business in 2023, here’s a list of business opportunities to explore. Freelance writing Even with all the technology that has transformed our everyday lives, written words still drive communication between people and businesses. Talk to your existing customers to determine their new trends.

2023 98

2023 Insurance Social Media Transportation 98

SAP Customer Experience

OCTOBER 16, 2023

The third cycle of the 2023 SAP Customer Engagement Initiative (CEI) is in full swing. The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early insights into SAP’s product developments and directly work with the developers to define and shape future product directions.

2023 80

2023 Customer Engagement Engagement Insights 80

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. The feedback from customers provides actionable insight into how issues can be resolved quickly.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

TechSee

DECEMBER 21, 2023

The latest technologies, trends & insights about Customer Service & Support of Things, for contact center and field service professionals.

2023 124

2023 Contact Center Technology Insights 124

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e., customer health).

2023 105

2023 Customer Journey Mapping Customer Journey Customer Success 105

InMoment XI

JULY 1, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Social Media 195

Social Media Healthcare Retail Insights 195

ShepHyken

OCTOBER 9, 2023

Pay attention to number four, which states, “Use technology to complement humans, not as a substitute.” Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! The five ideas in this article are a great place to start.

2023 70

2023 Article Customer Service Airlines 70

Magellan Solutions

SEPTEMBER 6, 2023

It personalizes customer journeys, fine-tunes strategies, and unearths insights hidden within data mountains. 90% of MIT technology review respondents believe AI improves customer satisfaction —meanwhile, 72% swear by its ability to boost loyalty. Why the AI frenzy? Because AI can do what humans can’t. How efficient, you ask?

Customer Engagement 98

Customer Engagement Engagement 2023 Social Media 98

2020 Research

APRIL 26, 2023

Unfortunately, these aren’t speculative scenarios—it’s all happening now in 2023. 8, 2023: Silvergate Bank, a cryptocurrency-focused institution, was the first to fail due to significant losses in its loan portfolio. 10, 2023: Silicon Valley Bank, which focuses on lending to technology companies, was the next to collapse.

Banking 97

Banking Marketing 2023 Consulting 97

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score Insights Customer Success NPS 81

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Implement technologies like self-checkout kiosks or mobile payment options to offer customers faster and more efficient ways to complete their purchases. Online Reviews: Statistics That Will Blow Your Mind [2023]. ( [link] ).

Retail 195

Retail Customer Experience Social Media NPS 195

Optimove

OCTOBER 5, 2023

Many were uncovered in our 2023 Marketer’s survey that are below.  Others originate from our 2023 Marketing Fatigue survey. When asked if they would like to receive fewer marketing messages in 2023 versus 2022, 73% noted they wanted less.  Below are six of these “horrors.” Others are just plain, scary stuff. Fright Level: 4.

Marketing 119

Marketing 2023 B2C Consumers 119

Team Support

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Implementing robust feedback loops in 2024 is essential for gaining insights into customer experiences.

2024 108

2024 Omnichannel Social Media 2023 108