InMoment XI

OCTOBER 10, 2024

This is important to create a seamless experience across all touchpoints. Monitoring ad analytics in one place, rather than accessing each platform individually to track spend, impressions, and click-through rates, will help you avoid duplicate efforts and give you insights into the ROI of your paid social campaigns. Sprout Social.

Social Media 195

Social Media Management 2024 Multi-Channel 195

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! That means capturing insights from every touchpoint and channel.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

Optimove

DECEMBER 21, 2023

This post highlights Optimove 2023 surveys of more than 2,000 consumers. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Consumers’ Perspective Consumers want fewer messages : 66% of consumers want fewer marketing messages, and 27% feel bombarded by them.

2023 111

2023 Consumers Brands Marketing 111

C3Centricity

NOVEMBER 12, 2024

This guide equips leaders with the insights and actionable strategies to foster a winning customer-first culture. Research from Edelman’s 2023 Trust Barometer shows that 88% of consumers expect businesses to lead with integrity, especially during uncertain times. Source: Edelman. Publicly stating and reinforcing company values.

Leadership 62

Leadership Culture Customer Centricity Rewards Programs 62

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view.

Hotels 195

Hotels Guest Experience Travel 2023 195

InMoment XI

OCTOBER 4, 2024

From visiting your Instagram page to buying your product, each touchpoint along a customer’s journey contributes to their feelings about your brand and what it offers. As a result, businesses gain valuable insight into customer expectations, which guides strategy on boosting retention and loyalty. It enables continuous improvement.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

DECEMBER 7, 2023

It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey. It’s important to note that while calculating the churn rate provides valuable insights, understanding the reasons behind customer churn is equally crucial.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

2023 98

2023 Financial Blog Customer Experience 98

Retently

JULY 8, 2024

Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score. This qualitative feedback provides valuable insights into what you’re doing right and what needs improvement. For example, you can have Q1 NPS, Q2 NPS or November 2023 NPS campaigns.

Touchpoint 78

Touchpoint NPS Net Promoter Score Feedback 78

BirdEye

MAY 30, 2023

Benefits of customer feedback tools Selecting a customer feedback tool Popular customer feedback tools FAQs about customer feedback tools Gain valuable insights with a customer feedback tool What are customer feedback tools? Industry experts are labeling 2023 as the “ feedback economy. ” Watch our free demo to learn more.

2023 98

2023 Feedback Net Promoter Score Social Media 98

Optimove

OCTOBER 29, 2024

As depicted in the graphic above, Optimove data revealed that 36% of consumers open marketing emails primarily due to email personalization, a significant jump from just 11% in 2023 – representing a remarkable 227% increase. For more details on how to optimize your holiday marketing strategies, contact us to request a demo.

Marketing 52

Marketing 2024 Download 2023 52

Lumoa

NOVEMBER 2, 2022

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. Many consumers see 2023 as a way to have a fresh start, and with it, their smart choices. Where is telcos heading in 2023? . appeared first on Lumoa.

2023 88

2023 Telecommunications Customer Experience Multi-Channel 88

Feedbackly

JANUARY 27, 2023

You can use it to identify your customers’ state of emotions at different touchpoints. The EVI® survey asks the customers to denote the emotion that best describes how they feel about the particular touchpoint or experience. The post Top 4 Customer Experience KPIs for 2023 appeared first on Feedbackly.

2023 98

2023 Customer Experience Net Promoter Score NPS 98

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Join Jeannie and her insightful guest Nate Brown , co-founder of CX Accelerator, as they decode the latest customer experience trends in the face of evolving consumer behavior. Buckle up for an episode filled with insights, discussions, and the cold hard truth about the world of customer experience.

2023 143

2023 Entertainment Touchpoint Connections 143

Lumoa

FEBRUARY 28, 2023

Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Fortunately, survey analytics makes it relatively straightforward to turn customer data into actionable insights. When you have data living in a dozen different tools, it’s incredibly difficult to extract valuable insights from it.

2023 78

2023 Feedback Net Promoter Score NPS 78

Lumoa

NOVEMBER 7, 2022

7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team.

2023 78

2023 Customer Experience Competitive Advantage 2021 78

Optimove

JANUARY 1, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : AI will enhance personalization, but human judgment ensures its meaningful. With that, 2023 became the year humans understood GenAIs capabilities. Now, use your best strategy and judgement.

2025 52

2025 Marketing Omnichannel Touchpoint 52

InMoment XI

MARCH 25, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

Optimove

APRIL 6, 2023

Challenge #3 – You need to aggregate and analyze data to generate insights Another prominent challenge marketers face today has to do with disconnected customer data. The post Key Challenges CRM Marketers (Shouldn’t) Face in 2023 appeared first on Optimove. From creation to execution, data to analysis, and everything in between.

2023 98

2023 Marketing Telecommunications Insurance 98

Thematic

FEBRUARY 12, 2025

With text analytics marketing, you can analyze feedback from sources such as social media and surveys to uncover valuable customer insights—helping you create campaigns that truly resonate. With text analytics, you can transform the overwhelming volume of social media chatter into clear, actionable insights.

Marketing 62

Marketing Social Media Net Promoter Score Feedback 62

Thematic

JANUARY 29, 2025

Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made. These are often rich sources of valuable insights. For more tips on maximizing insights, check out our guide on customer review analysis.

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

SurveySensum

MARCH 21, 2025

By leveraging NPS tools that integrate with HubSpot, you can: Automate survey distribution : Send NPS surveys at key touchpoints in the customer journey. In short, integrating NPS surveys with HubSpot helps you turn insights into action effortlessly. Thats where NPS tools come in. Top 9 NPS Tools That Integrate with HubSpot (2025) 1.

NPS 52

NPS 2024 2025 Demo 52

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Identifying, mapping, and utilizing a customer journey map is critical to the success of your business—and providing the most valuable touchpoints for your customers.

2023 108

2023 Customer Journey Mapping Customer Journey Customer Success 108

ShepHyken

OCTOBER 6, 2023

In 2023, businesses face unique challenges in understanding and retaining their customer base. In this piece, we will help you navigate the intricacies of building customer loyalty and how to use unconventional tools and technology to achieve success. So, here are 5 strategies you need for the same: #1.

2023 67

2023 Loyalty Social Media Loyalty Programs 67

InMoment XI

JULY 1, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Social Media 195

Social Media Healthcare Retail Insights 195

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Personalization Leverage data analytics and customer insights to personalize the online shopping experience. What is the Retail Customer Experience? References Trustmary.

Retail 195

Retail Customer Experience Social Media NPS 195

SurveySensum

FEBRUARY 17, 2025

This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments. Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Ensure no valuable customer insights are lost due to language barriers.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

BirdEye

MARCH 6, 2025

Whether someone is searching for your services on Google, checking your reviews, or engaging with your social media posts, every digital touchpoint contributes to your brands visibility. How to do it: Use AI-driven insights to categorize reviews by sentiment (positive, neutral, negative). But visibility alone isnt enough.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Thematic

FEBRUARY 3, 2025

Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Hidden in this massive mountain of information are valuable insights that can alter how businesses, healthcare, and countless other industries operate. But how do you unearth these insights? Why does this matter?

E-support 62

E-support Social Media Net Promoter Score 2028 62

InMoment XI

JANUARY 10, 2024

It’s vital to define clear messaging that resonates with this audience, conveying the essence of your care services consistently across all touchpoints. You can even dedicate a whole webpage to these stories highlighting appreciation and gratitude for current residents, offering solace and insight to those considering your community.

Management 195

Management Social Media Feedback Technology 195

Retently

NOVEMBER 13, 2024

This smooth transition between channels not only makes shopping more convenient but also keeps each touchpoint personalized, as virtual fitting room data can inform in-store recommendations. Invaluable Customer Data Virtual fitting rooms also offer a treasure trove of insights into customer preferences and behaviors.

Retail 144

Retail Social Media Technology Brands 144

SurveySensum

FEBRUARY 14, 2025

Powered by AI and built for action, it transforms raw feedback into real-time insights and enables you to take required action that directly impacts the bottom line. For just $99/month, you unlock 500 responses, unlimited users, surveys, touchpoints, and website integrations. Source: G2 , Sep 11, 2023 2. Need the basics?

Demo 52

Demo Feedback Omnichannel Touchpoint 52

SurveySparrow

JULY 23, 2023

Rich Insights: Analyze responses in depth with detailed reporting and analytics. ’ Designed to master the four core experiences of business—customer, product, employee, and brand—it provides insights that help companies improve at every touchpoint. Real-Time Analytics : Gain immediate insights from customer interactions.

Customer Experience Management 52

Customer Experience Management 2023 CEM Customer Experience 52

SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. An Omnichannel approach embraces this complexity, striving to offer a seamless, consistent experience across all customer touchpoints.

2023 52

2023 Customer Experience Omnichannel Loyalty Programs 52

Optimove

JANUARY 16, 2024

As we transition into a new year, I want to take a moment to reflect on the remarkable journey we’ve shared in 2023. In 2023, we witnessed a significant shift from rules-based marketing to AI-mapped journeys. This approach, which we’ve advocated for over a decade, involves marketers deploying various marketing ideas.

2023 52

2023 Net Promoter Score 2012 2026 52

SurveySparrow

JUNE 27, 2023

This blog is about the ten best tools you can use in 2023 to improve your customer experiences. With its real-time analytics, intuitive interface, and multi-channel survey distribution, you’re well-equipped to handle any customer insights that come your way. They show you how customers interact with your business.

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52

Kustomer

DECEMBER 28, 2023

The AI/CX Virtual Summit 2023 , hosted by Kustomer on December 12th, marked a significant event for customer experience (CX) professionals and enthusiasts. The summit, with its rich content spread over 15+ hours, was not merely a virtual conference; it was a gathering of ideas, discussions, and insights from leaders around the ecosystem.

2023 52

2023 2024 Events Touchpoint 52