ShepHyken

MAY 5, 2024

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends.

2024 64

2024 Article Customer Service Social Media 64

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Not a Totango customer just yet?

2024 110

2024 Customer Centricity User Experience 2023 110

VDS

MAY 7, 2024

At the Knowledge 2024 event, ServiceNow and Genesys introduced the Unified Experience solution, combining Genesys Cloud’s AI capabilities with ServiceNow’s Customer Service Management (CSM) workflows. The post ServiceNow and Genesys Announce Unified Experience Solution at Knowledge 2024 appeared first on VDS.

2024 52

2024 Contact Center Customer Satisfaction Connections 52

Experience Investigators by 360Connext

MAY 7, 2024

We’re connecting the dots between CX metrics and tangible business outcomes like retention and referrals, ensuring that you walk away with actionable insights for driving loyalty and value. And last, but not least, Tabitha Dunn from Hitachi chats with us about customer-centered growth.

2024 143

2024 Healthcare Culture Customer Voice 143

ShepHyken

JANUARY 3, 2024

What’s 2024 going to be like? Here are my top predictions for 2024. So, here are my top predictions for 2024. When you do, you’ll have a better 2024 – and so will your customers! Connect with Shep on LinkedIn. Happy New Year! I’ve taken five of my favorites from the list to share here in The Shepard Letter.

2024 93

2024 Customer Service Workshop Customer Service Training 93

Lithium

MARCH 5, 2024

Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March! Marketing Fresh Features Ep 3, January 2024 | Khoros Social Media Management: Check out these new social media software capabilities that make social publishing and engaging even easier. See what new capabilities are available now.

2024 52

2024 Social Media Roadmap Webinar 52

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

2024 81

2024 Innovation Customer Service Omnichannel 81

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote.

2024 60

2024 Contact Center Presentation Blog 60

Gainsight

MAY 15, 2024

Earlier today, we kicked off Pulse 2024 in St. Here are the most important highlights from the first day of Pulse 2024. They connect customers with similar experiences so they can build a community together. And, most importantly, it connects us to more people. No one gets excluded in these halls!

2024 52

2024 Events Customer Journey Technology 52

Lithium

APRIL 2, 2024

Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. This change may impact the functionality of some features on our platform. Communities Community Aurora 24.2

2024 52

2024 Webinar Roadmap Events 52

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Access 1/3/2024. Access 1/3/2024. Access 1/3/2024. Access 1/3/2024. References SmartKarrot. “75

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Embracing these strategies fosters meaningful connections akin to skilled salespeople. citizens in January 2024. Household incomes were $75,000-plus.

2024 75

2024 Marketing Insights Download 75

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. About Michelle Morris: Michelle Morris is the Associate Director of CX Transformation at Verizon Connect.

2024 143

2024 Government Customer Experience Professionals Contact Center 143

Cyara

MARCH 15, 2024

Dive into the highlights of Cyara Xchange 2024, where industry leaders exchanged insights and forged connections.

2024 76

2024 Innovation Connections Insights 76

Gainsight

FEBRUARY 22, 2024

As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024. From onboarding to adoption, ideation, and support, communities now offer a comprehensive destination for customers to connect, learn, and engage with peers.

2024 52

2024 Management 2023 ROI 52

BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. 34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? Table of contents How to post a story on Instagram?

2024 107

2024 Social Media Events Webinar 107

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

2024 66

2024 Article Customer Service Contact Center 66

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. Connect with Shep on LinkedIn.

2024 79

2024 Article Customer Service Government 79

ShepHyken

FEBRUARY 4, 2024

Our customer service research finds that in 2024, the average consumer will give a company or brand two chances to make amends for a bad experience before moving on. How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old.

2024 60

2024 Article Customer Service B2B 60

ShepHyken

APRIL 22, 2024

by Rhys Fisher (CX Today) In 2024, next-day deliveries may seem like a fairly standard option for most e-commerce transactions. Connect with Shep on LinkedIn. This is a transcript of an episode from Fortune’s Leadership Next podcast. There are some great nuggets of CX leadership wisdom here.

2024 79

2024 Article Customer Service E Commerce 79

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. The post Optimove ICE 2024: Highlights in Pictures appeared first on Optimove.

2024 59

2024 Demo Download Sports 59

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Top 50 CX Innovators of 2024 by Joe Berenz (Replicant) 2023 was a watershed year in customer service. Louis Magazine (St.

2024 60

2024 Article Customer Service Average Handle Time 60

Think Customers

FEBRUARY 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. 2024 is going to be a year of action,” said Cerise, who also serves as global head of RevGen , TTEC Engage. We’ve learned enough now to move toward acting.”

2024 52

2024 Contact Center Webinar 2023 52

SurveySparrow

APRIL 30, 2024

This guide will walk you through a 7-step process to monitor online reviews in 2024. top 10 restaurants in Los Angeles” or “best invoicing software of 2024”. Wrapping Up In short, mastering the process to monitor online reviews is essential in 2024. That’s why monitoring online reviews is crucial for any business.

2024 52

2024 Management Feedback Metrics 52

Feedbackly

MARCH 1, 2024

There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within the digital retail space. This is because such an experience connects the customers with the brand at an emotional level. Let’s look at it from the beginning. What is Emotional Experience?

2024 59

2024 Metrics Webinar Brands 59

ShepHyken

JANUARY 28, 2024

2024 Unveiled: Top 7 Customer Experience Trends Shaping the Future by Anwesha Roy (TechFunnel) Business leaders recognize the critical role of customer experience; in fact, 96% concur, according to research, that outstanding experiences improve brand loyalty. ” Understanding what customers want and expect is ever-changing.

2024 66

2024 Article Customer Service Customer Journey 66

Clarivate

APRIL 18, 2024

Amazon also introduced Health Condition Programs, which partners with digital health companies such as Omada Health to connect members of health plans and employer-sponsored insurance with covered digital benefits.

2024 52

2024 Healthcare Retail 2023 52

ShepHyken

APRIL 28, 2024

3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values. Connect with Shep on LinkedIn. Yet, in the current economic landscape, the stakes are higher than ever.

2024 69

2024 E Commerce Article Loyalty Programs 69

ShepHyken

JANUARY 1, 2024

2024 Predictions: Better Customer Experience Is on the Way by Chris Wood (MarTech) Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter. My Comment: The articles featuring predictions and trends for 2024 continue to flow into my inbox.

2024 57

2024 Article Customer Service Social Media 57

ShepHyken

JANUARY 21, 2024

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Connect with Shep on LinkedIn. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

2024 59

2024 Article Customer Service Workshop 59

ChurnZero

JANUARY 4, 2024

Expanded roles and responsibilities: how will customer success evolve in 2024? 2024 will be the year that CS teams create and execute on segment-specific playbooks that combine products, service offerings, and proactive engagements that align to value.” We asked ChurnZero’s industry network of CS experts to weigh in.

2024 52

2024 Customer Success Chief Customer Officer 2023 52

ShepHyken

APRIL 14, 2024

Those forces from the days of the pandemic look to continue well into 2024 as stubborn inflation and higher interest rates continue to burden brands and retailers, which are faced with the unenviable task of balancing increasing costs with what consumers can bear. Connect with Shep on LinkedIn.

2024 72

2024 Net Promoter Score Article Loyalty Programs 72

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. Build an emotional connection with your audience by showcasing real stories and value propositions. Why to invest in car dealership advertising?

Advertising 62

Advertising 2024 Automotive Social Media 62

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

2024 59

2024 Innovation 2023 Events 59

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

2024 52

2024 Marketing Demo NPS 52

ShepHyken

MARCH 25, 2024

A link to Newsweek’s 2024 list of America’s Best Loyalty Programs is included. Connect with Shep on LinkedIn. Companies—from JetBlue to Dunkin’ to Walmart—will push loyalty programs to attract both new and returning customers. My Comment: Here is an excellent and robust article on loyalty programs.

2024 76

2024 Article Hotels Loyalty Programs 76