eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. Continuous Personalization Customers expect personalized interactions at every touchpoint.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

InMoment XI

OCTOBER 3, 2024

Personalize Customer Experiences Did you know that 71% of consumers expect a personalized customer experience? Furthermore, 78% of consumers are likely to repurchase from an organization that personalizes their customer experience. This makes customers feel more connected to your organization. Accessed 9/19/2024.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

ShepHyken

MAY 5, 2024

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. Connect with Shep on LinkedIn.

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2024 Article Customer Service Social Media 76

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement.

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2024 Government Customer Experience Professionals Contact Center 143

SurveySensum

FEBRUARY 2, 2024

And to do that you need to track your customer engagement metrics , using a robust customer feedback tool. Because these metrics serve as the compass guiding your business toward understanding, measuring, and enhancing interactions with your customers. 5 Customer Engagement Metrics to Watch Out for in 2024 1.

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Metrics Customer Engagement 2024 Engagement 52

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

2024 59

2024 Social Media 2023 Events 59

ShepHyken

MAY 5, 2024

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. Connect with Shep on LinkedIn.

2024 66

2024 Article Customer Service Social Media 66

Braze

JULY 25, 2024

As we gear up for Forge 2024, the excitement is building. Forge is a center for innovation, where industry leaders and experts come together to share their best strategies, collect new tips and tricks, make connections, and help shape the future of customer engagement. This year's event is set to…

2024 59

2024 Events Innovation Customer Engagement 59

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote.

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2024 Contact Center Presentation Blog 60

Optimove

APRIL 18, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Connections 76

Connections Customer Engagement Marketing 2024 76

Gainsight

NOVEMBER 18, 2024

The power of the customer to drive growth for any B2B organization increases exponentially when they connect to a community of others. In fact, many companies are building community engagement into the foundation of their customer success strategies because of the positive impact on revenue and retention.

2024 52

2024 2025 Customer Retention B2B 52

ShepHyken

SEPTEMBER 8, 2024

48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.

Article 85

Article 2024 Customer Service Magazine 85

Gainsight

SEPTEMBER 12, 2024

Dive into proven strategies for creating a scalable CS framework that drives growth, reduces cost to serve, and maximizes customer lifetime value. If your company is ready to leverage CS to drive revenue and improve customer engagement and satisfaction, you won’t want to miss these sessions. The post Just Announced!

2024 52

2024 Chief Customer Officer Leadership Events 52

Gainsight

SEPTEMBER 12, 2024

Dive into proven strategies for creating a scalable CS framework that drives growth, reduces cost to serve, and maximizes customer lifetime value. If your company is ready to leverage CS to drive revenue and improve customer engagement and satisfaction, you won’t want to miss these sessions. The post Just Announced!

2024 52

2024 Chief Customer Officer Leadership Events 52

BirdEye

NOVEMBER 18, 2024

AI is quickly becoming essential for agencies that want to stay competitive and truly connect with their clients. In this blog post, we’re going to take a deep dive into the current state of AI for agencies in 2024. For a more detailed analysis, check out the full State of AI for Agencies in 2024 report.

2024 52

2024 Social Media Insights Customer Insights 52

VDS

MAY 7, 2024

At the Knowledge 2024 event, ServiceNow and Genesys introduced the Unified Experience solution, combining Genesys Cloud’s AI capabilities with ServiceNow’s Customer Service Management (CSM) workflows. This partnership is set to transform customer interactions and enhance employee support.

2024 52

2024 Contact Center Customer Satisfaction Connections 52

InMoment XI

OCTOBER 4, 2024

For instance, if a customer actively interacts with your brand during the last week of each month, your business could enhance its marketing efforts during this time for increased customer engagement. This strategy makes customers feel more connected and loyal to the brand. Accessed 9/25/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Think Customers

FEBRUARY 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. Subpar CX gives rise to human-AI balance Now that they’ve had some degree of exposure to AI in customer support, and not all of it delightful, some consumers are thinking: Meh.

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2024 Contact Center Webinar 2023 52

InMoment XI

JANUARY 9, 2024

What are Some B2B Customer Experience Examples? Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Access 1/3/2024. Access 1/3/2024. Access 1/3/2024.

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B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success.

2024 52

2024 Customer Success Sports Leadership 52

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success.

2024 52

2024 Customer Success Sports Leadership 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Connections 80

Connections 2024 Customer Centricity Events 80

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. Connect with Shep on LinkedIn.

2024 85

2024 Article Customer Service Government 85

ShepHyken

JANUARY 1, 2024

This excellent article describes this type of customer perfectly: “These shoppers, characterized by zero patience, zero boundaries, and, crucially, zero loyalty, are challenging traditional definitions of customer loyalty.” My Comment: The articles featuring predictions and trends for 2024 continue to flow into my inbox.

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2024 Article Customer Service Social Media 61

ShepHyken

JANUARY 28, 2024

The research evaluates The Alexander Group Customer Experience Index (CXI) of over 160 organizations across seven industries. The CXI evaluated those commercial organizations in four key capabilities including CX vision and strategy, customer engagement, goals and measurement, and defined processes. The numbers make the case.

2024 71

2024 Article Customer Service Customer Journey 71

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

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2024 Innovation 2023 Events 59

West Monroe

SEPTEMBER 22, 2024

Just back from an electrifying week at Dreamforce 2024 , West Monroe is ready to turn the latest innovations into game-changing value for our clients. This AI-powered platform promises smarter, faster, and more connected customer experiences by integrating Einstein Copilot into daily workflows.

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2024 Customer Experience Innovation Touchpoint 52

Retently

AUGUST 15, 2024

This includes the flexibility to add more survey questions, customize those questions, personalize branding and choose different delivery methods. This integration ensures a more rounded view of the customer journey and more cohesive data analysis. Custom quotes are provided based on company size and needs.

Retail 78

Retail 2024 Brands Feedback 78

ChurnZero

JANUARY 4, 2024

.” How will customer success teams evolve and adapt to meet those expectations, and what challenges will they encounter? Expanded roles and responsibilities: how will customer success evolve in 2024? Specialization, fractional hiring and more: how will customer success teams change in 2024?

2024 52

2024 Customer Success Chief Customer Officer 2023 52

Optimove

MAY 20, 2024

This case study unveils how brands can turn direct end-user connections into opportunities for engagement and growth. At Connect 2024, Optimove’s user conference, Paul Sephton, Head of Brand Communications at Jabra, addressed this issue and explored the transformative potential of a solution: the post-purchase customer journey.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Connections 52

Connections 2024 Customer Centricity Events 52

ShepHyken

FEBRUARY 18, 2024

by Reuben Yonatan (Fast Company) Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other. They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. Shameless plug!)

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2024 Article Customer Service Net Promoter Score 65

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before.

2024 59

2024 Insights Automotive Hospitality 59

Retently

AUGUST 12, 2024

Opt for specialized tools for better customization, detailed insights and improved customer engagement. What is NPS Net Promoter Score is an essential tool for any business that values customer feedback. The post Best NPS Software for Ecommerce & Retail Brands in 2024 appeared first on Retently.

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NPS Retail 2024 Net Promoter Score 78

Gainsight

FEBRUARY 28, 2024

Centralized Resource Hub By connecting Gainsight Customer Communities with Gainsight PX and Customer Education, organizations can create a centralized destination for all customer resources, enhancing accessibility and engagement. from one powerhouse search engine.

2024 52

2024 Innovation Customer Success Customers 52

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before.

2024 52

2024 Insights Automotive Hospitality 52

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect. Your options for CDP-led orchestration.

Connections 52

Connections 2023 2024 B2C 52