InMoment XI

OCTOBER 23, 2024

Providing services like fraud detection, secure transaction platforms, and encryption will enable you to secure your customers’ data and transactions. Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

NOVEMBER 13, 2024

It provides rich insight into specific pain points. This will help you better understand and serve customers. Lowering the churn rate contributes to a stronger, more loyal customer base. With insights into customer behavior, you can act faster and smarter than competitors. It improves customer relationships.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs.

2024 195

2024 Social Media Innovation Document 195

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation.

2024 52

2024 Customer Success ROI Innovation 52

Gainsight

FEBRUARY 21, 2025

Immediate access to a 360 view of customer data. For frontline CSMs who use Gainsight daily, the insights are at their fingertips. Teams waste time switching tools, pulling reports, or waiting on others to surface the insights they need. Unfortunately, that data isnt always readily available to the people who need it most.

Customer Insights 59

Customer Insights Insights 2024 Sales 59

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing.

2024 52

2024 Multi-Channel 2025 Financial 52

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. This practice is at the core of a successful customer-centric approach that is impactful for the following reasons: It provides insight into customer behavior and expectations.

Feedback 195

Feedback Social Media B2C 2024 195

InMoment XI

AUGUST 13, 2024

This software can extract valuable insights from these conversations by leveraging natural language processing (NLP) and machine learning algorithms. Conversation intelligence software is important because it will help your business stay competitive and solve your customers’ problems faster.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

Optimove

DECEMBER 19, 2024

The Big Picture Retailers leveraging Optimoves Customer-Led Marketing platform achieved unparalleled success during Black Friday and Cyber Monday 2024. By exceeding expectations and leveraging customer insights, brands can build relationships that extend far beyond the holiday season.

Retail 59

Retail 2024 Download Lifetime Customer 59

SurveySensum

MARCH 21, 2025

In short, integrating NPS surveys with HubSpot helps you turn insights into action effortlessly. SurveySensum SurveySensum is an AI-powered NPS software designed to help businesses capture, analyze, and act on customer feedback efficiently. Now, lets explore the best NPS tools that integrate with HubSpot in 2025. Available 3.

NPS 52

NPS 2024 2025 Demo 52

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Given the unstructured nature of text, these tools process textual input to generate labels, tags, and insights.

Social Media 195

Social Media 2024 Document Insights 195

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency. We love data-driven insights,” he says. “We

2024 112

2024 Customer Journey NPS Customer Success 112

Gainsight

JANUARY 10, 2025

AI: From Experimentation to Essential For years, AI in Customer Success was experimental. However, the 2024 CS Index revealed that AI has become essential. Heres how AI is transforming the field: Early Warning Systems: AI enables teams to predict churn months in advance, providing the time and insights needed to intervene effectively.

2025 52

2025 B2B 2024 Chief Customer Officer 52

Optimove

OCTOBER 28, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Optimove: Recognized as the #1 Leading Visionary for Multichannel Marketing Hubs Optimove has been recognized as the leading Visionary in the 2024 Gartner Magic Quadrant for Multichannel Marketing Hubs (MMH).

2024 52

2024 Marketing Download 2012 52

Thematic

APRIL 3, 2025

This growth is fueled by businesses wanting to extract deeper insights from massive volumes of text and react faster to customer needs. Rise of predictive analytics and customized industry-specific applications. As adoption grows, the text analytics market is evolving rapidly. billion by 2030. The challenge?

Marketing 62

Marketing 2030 E Commerce Social Media 62

InMoment XI

SEPTEMBER 19, 2024

Every member of your CX team must understand the customer journey. Collect Customer Feedback Customer feedback is useful when improving the end-to-end customer experience because it can give you insights into how customers feel at every stage of the customer journey. link] Accessed 9/9/2024.

Customer Experience 195

Customer Experience Customer Journey Mapping Social Media 2024 195

Retently

AUGUST 15, 2024

This helps companies quickly identify and resolve issues, leading to a more responsive customer service approach. These tools typically offer basic feedback mechanisms, which may be sufficient for surface-level insights but lack the depth required for more comprehensive analysis.

Retail 106

Retail 2024 Brands Feedback 106

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

2024 59

2024 Social Media 2023 Events 59

InMoment XI

JULY 16, 2024

If managed well, even negative feedback can be valuable, offering insights into customer pain points and areas where the business can improve. Analyzing this data provides deep insights into customer preferences, emerging trends, and common pain points. ” Porch Group Media, ( [link] ) Accessed 7 May 2024.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

If managed well, even negative feedback can be valuable, offering insights into customer pain points and areas where the business can improve. Analyzing this data provides deep insights into customer preferences, emerging trends, and common pain points. ” Porch Group Media, ( [link] ) Accessed 7 May 2024.

Management 195

Management Social Media Hotels Airlines 195

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

ShepHyken

SEPTEMBER 22, 2024

BONUS Wise and Shine: AI’s Bright Future in Customer Experience by Call Centre Helper (Call Centre Helper) At Sprinklr’s CX-Wise ’24 last week, experts shared insights on how AI is reshaping customer experience, particularly in contact centres. Connect with Shep on LinkedIn.

Article 83

Article 2024 Customer Service E Commerce 83

InMoment XI

FEBRUARY 5, 2024

This can be a powerful motivator for potential customers who are considering a purchase or service. Customer Insights: Reviews offer businesses insights to the emotions and experiences of their customers. This can help identify pain points and lead to making decisions that positively impact the customer experience.

Competitive Advantage 195

Competitive Advantage 2024 Consumers Feedback 195

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Source: G2 review, Oct 08, 2024 2.

2025 52

2025 Multi-Channel 2024 NPS 52

Beyond Philosophy

DECEMBER 21, 2023

To summarize, most people think AI will be a great enhancement to the market research industry, and no one group has a majority opinion on what that means for customer insight or market research jobs. So, does anyone know where the area of customer insights going?

2024 88

2024 Customer Centricity Customer Insights Workshop 88

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

2024 78

2024 Innovation Workshop Consulting 78

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. Opt for specialized tools for better customization, detailed insights and improved customer engagement.

NPS 79

NPS Retail 2024 Net Promoter Score 79

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Implement personalized product recommendations, targeted promotions, and customized content based on individual preferences and past interactions. Access 1/3/2024. Schedule a demo to see for yourself today!

Retail 195

Retail Customer Experience Social Media NPS 195

Alida

JANUARY 11, 2024

Your insights program is humming along like a precision engine. Leadership recognizes your team for saving money, improving customer satisfaction, and helping to set the company’s direction. Imagine yourself at this time next year. New products are exceeding their targets after being shaped and named by studies you ran.

2024 130

2024 Innovation Leadership Customer Satisfaction 130

CSM Magazine

NOVEMBER 1, 2023

With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option. Innovation will be front and centre The importance of CX innovation will also take centre stage at Disrupt 2024.

2024 52

2024 Customer Experience Competitive Advantage Events 52

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. Without a focused goal, businesses risk drowning in data without extracting meaningful insights.

Social Media 62

Social Media E-support Feedback Insights 62

ChurnZero

MARCH 14, 2025

These adages have been around for years now, so it really should come as no surprise that as customer success teams have shifted away from customer satisfaction and towards driving growth, more and more CS teams are rolling up to the CRO (chief revenue officer). 1: CS provides valuable customer insights.

Customer Success 52

Customer Success 2024 Sales Customers 52

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision).

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

Gainsight

JANUARY 8, 2025

MAPs and CSPs are designed for different phases of the customer lifecycle, managed by different teams, and geared toward different outcomes. This tailored approach allows teams to address the unique and evolving needs of existing customers, which is something marketing tools simply arent built to handle.

Net Promoter Score 52

Net Promoter Score Customer Journey Mapping Customer Journey 2024 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. While it shines in NPS insights, CustomerGauge falls short in a few key areas. Source: G2 , CustomerGauge Review, Sep 11, 2024 2.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52