InMoment XI
DECEMBER 9, 2024
Winter 2024 is heating up the CX landscape! AI: Hype, Hallucinations, and Human Oversight Generative AI stole the spotlight in 2024, offering revolutionary possibilitiesfrom personalized marketing to automated support. CX leaders face a thrilling challenge: staying ahead in a rapidly changing world. Yet, the reality is more nuanced.
TechSee
DECEMBER 11, 2024
2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. Outcome : Mixed accuracy. The lesson?
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Experience Investigators by 360Connext
NOVEMBER 5, 2024
She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship. Her next book, Say What They Can’t Unhear: The 9 Principles of Lasting Change is available in bookstores everywhere in October 2024.
InMoment XI
NOVEMBER 26, 2024
Furthermore, studying a range of examples allows you to adapt best practices and innovative techniques to fit your specific customer base, whether focusing on B2B or B2C journeys. Must-know customer service statistics of 2024. ( [link] ). Accessed 10/8/2024. Accessed 10/8/2024. Accessed 10/8/2024. Hanover Research.
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Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Very Best Service
DECEMBER 3, 2024
Revolutionising Customer Service: A Deep Dive into Recent Innovations Customer service has evolved significantly in recent years, driven by technological advancements and changing consumer expectations. This blog post explores some of the most innovative customer service practices that have emerged in recent times.
eglobalis
JULY 31, 2024
By staying ahead of these trends and continuously innovating their MarTech strategies, businesses can not only overcome current challenges but also set new benchmarks in customer experience. Businesses will need to align their MarTech strategies with these values to build trust and loyalty.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes! Secure your spot now and embrace the future of call center efficiency and innovation! 📆 June 26th, 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST
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Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster. Whether you're aiming to harness AI, stay ahead of training trends, increase product adoption, or fine-tune your scaling strategies, you'll walk away ready to thrive in 2024 and beyond. Register for free today!
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount.
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