ShepHyken

NOVEMBER 3, 2024

Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise. My Comment: Here’s an interesting article about the link between CX and marketing. Marketing is about the brand promise.

Article 70

Article 2024 Customer Service Loyalty Programs 70

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial.

2024 78

2024 Multi-Channel NPS Feedback 78

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. This recognition underscores inQuba’s commitment to innovation, data-driven excellence, and transformative customer engagement.

2024 52

2024 Insurance Innovation Customer Journey 52

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

InMoment XI

NOVEMBER 18, 2024

By identifying specific customer preferences—such as preferred products, content types, or communication channels—you can tailor marketing messages, recommendations, and services to each customer’s needs. Informed Marketing Decisions Analyzing customer behavior allows you to craft more effective marketing strategies.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

Experience Investigators by 360Connext

MARCH 26, 2024

The potential for B2B markets to embrace this trend sparks a thought-provoking discussion. He speaks 3 times weekly with executives and leaders from Fortune 500 companies and top marketing technology platforms on his podcast, The Agile Brand with Greg Kihlström.

2024 178

2024 Banking Advertising ROI 178

InMoment XI

OCTOBER 30, 2024

Their resources allow them to offer innovative digital experiences and quick services. Here’s How Google, Amazon, Facebook and Apple are Targeting the Health Insurance Market ( [link] ). Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024. McKinsey & Company.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Everest Group’s PEAK Matrix is a renowned industry benchmark that assesses service providers based on their market impact, vision, and capability. TTEC Holdings Inc., TTEC Holdings Inc.,

2024 52

2024 Roadmap Innovation Contact Center 52

ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers.

2024 52

2024 Customer Success ROI Innovation 52

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Market Growth and Adoption Rates The virtual fitting room market is booming – and the numbers speak for themselves. In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4%

Retail 144

Retail Social Media Technology Brands 144

Thematic

APRIL 3, 2025

The text analytics market is expected to skyrocket from around $29 billion to over $78 billion in the next few years. Understanding the Text Analytics Market At its core, text analytics is all about turning unstructured text—like customer feedback, emails, support tickets, and social media posts—into something useful.

Marketing 62

Marketing 2030 E Commerce Social Media 62

InMoment XI

OCTOBER 7, 2024

Use Case: “As a marketing manager, I need to be able to share business updates, promotions, and events via Google Posts, so that we inform and engage with our customers as they browse online and allow them to make better decisions.” 2024 Product Feature Releases Explore the latest product feature releases, with more details available below.

Events 243

Events Competitive Advantage Innovation 2024 243

CX University

OCTOBER 31, 2024

This innovative program, designed for Spanish-speaking professionals, offers comprehensive training in the five domains essential for excelling in the field of Customer Experience. His collaboration ensures that the program is tailored to meet the specific needs of the Spanish-speaking market.

Net Promoter Score 97

Net Promoter Score Customer Experience 2022 2024 97

CSM Magazine

MARCH 11, 2025

According to a new report published by Market Research Future (MRFR), the Customer Service Market Size is anticipated to rise from USD 470.88 billion in 2024 to USD 800.0 The market is broadly segmented based on service types, communication channels, deployment modes, and organizational size.

Customer Service 52

Customer Service E Commerce Marketing E-support 52

SurveySensum

OCTOBER 23, 2024

These companies are often known for their innovative and customer-centric approach, making way for the average NPS score of 61. In Digital Marketing Agency Average NPS score – 59 Digital marketing services vary, but (in most cases) the goal remains the same – leads. From 38, in 2023, it had climbed to 46 in 2024.

NPS 52

NPS 2024 E Commerce 2023 52

Optimove

JANUARY 1, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : AI will enhance personalization, but human judgment ensures its meaningful. Marketers must blend technology with creativity to craft seamless, impactful experiences.

2025 52

2025 Marketing Omnichannel Touchpoint 52

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing.

2024 52

2024 Multi-Channel 2025 Financial 52

ChurnZero

NOVEMBER 18, 2024

The SaaS industry was hit hard in late 2022 through 2024. Shifts in market dynamics led investors to favor financial stability and profitability over “growth at all costs,” putting retention at the center of most businesses. As drivers of recurring revenue, CS teams are critical to the health of SaaS organizations.

2024 52

2024 Customer Success Management 2022 52

C3Centricity

DECEMBER 10, 2024

Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. If you prefer to listen rather than read: Marketing Deep Dives by Denyse Top 2025 Consumer Trends For CPG 1. Why It Matters Livestream shopping is expected to reach $35 billion in US sales by 2024.

2025 108

2025 Consumers Competitive Advantage 2024 108

Optimove

JANUARY 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In 2024, marketers zeroed in on CRM Marketing strategies that redefined customer engagement and set new industry standards.

2024 52

2024 Blog 2025 Download 52

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys.

2024 52

2024 Marketing Download 2012 52

C3Centricity

JANUARY 25, 2025

The promise of AI in marketing has never been greater! IDC’s latest Worldwide Artificial Intelligence Spending Guide shows that the global AI software market is expected to reach $251.4B According to Adobe’s 2024 Digital Trends Report, this approach captures only 25% of potential ROI. The result?

2027 62

2027 Marketing 2024 2023 62

TechSee

MAY 21, 2019

Research indicates that over the next five years, the emotion analytics market will register a 60.8% CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee.

Innovation 137

Innovation Customer Experience Contact Center B2C 137

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

2023 52

2023 Insights 2024 Sports 52

Gainsight

NOVEMBER 26, 2024

We can’t believe it’s been over a week since we gathered the Customer Success community at RAI Amsterdam for Pulse Europe 2024. And yes, I will say “AI” in this article as is the law in 2024. Manager, Customer Marketing & Advocacy, Gainsight. It was all thrilling. But the real question is: Who did it better?

2024 52

2024 Events 2025 Consulting 52

CSM Magazine

OCTOBER 30, 2024

We believe that being named a Leader once again validates our approach and reinforces our commitment to innovating industry-defining solutions. The research aims to assist businesses in aligning their unique needs with market analysis to make informed decisions.

2024 52

2024 Contact Center Innovation Interaction 52

Experience Investigators by 360Connext

FEBRUARY 27, 2024

This episode takes you through the crucial balance of meeting customer needs while navigating the complexities of AI-driven markets. Join us for a conversation that will leave you with a richer understanding of the AI revolution in customer experience and ready to embrace the future of innovation and opportunity.

2024 143

2024 Leadership Customer Satisfaction Insights 143

Optimove

AUGUST 15, 2024

Optimove’s strength is improving marketer processes with real-time data. As a Contender in the report, we were cited for a strong current offering and a broad strategy for multichannel marketing and journey orchestration.

2024 64

2024 Multi-Channel Marketing Download 64

CX University

DECEMBER 16, 2024

Golden Rule 4: Build Safety Scaffolds for Innovative CX Thinking. Individuals who fear punishment for their actions, especially when they might be wrong, often remain silent and stick to familiar routines rather than taking the risks necessary for innovation and growth. The labor market has become more fluid.

Customer Journey Mapping 52

Customer Journey Mapping 2024 Culture Innovation 52

delighted

OCTOBER 3, 2024

By 2032, the ecommerce AI market is expected to reach $45.72 Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. Just how prevalent is the resale market? billion between 2024 and 2029. Is ecommerce growing?

Retail 93

Retail 2024 Social Media 2028 93

Interactions

NOVEMBER 22, 2024

However, in a crowded and competitive market, finding the right CAI partner that aligns with your organization’s objectives can be challenging. Choosing the Right Partner in a Crowded Market With new CAI vendors appearing every day, selecting the right solution can be daunting. Want to learn more?

Interaction 62

Interaction Document Download 2024 62

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. Sotheby’s Has Even Bigger Problems. The Wall Street Journal) The Scrub Daddy Sponge Has a Cult Following.

2024 143

2024 Magazine Entertainment Workshop 143

Zonka Feedback

NOVEMBER 25, 2024

It's like a mirror reflecting areas for improvement to drive product growth and innovation. Additionally, customer feedback tools can help in competitive analysis, providing valuable insights into market positioning and strategies.

Feedback 52

Feedback 2024 NPS Metrics 52

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

Braze

JULY 3, 2024

Explore the transformative trends in customer engagement for 2024, including AI-driven personalization, comprehensive data utilization, and integrated cross-channel strategies. Learn how these innovations are setting new standards in marketing and how your brand can leverage them to build stronger,…

2024 83

2024 Customer Engagement Engagement Innovation 83

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

2024 78

2024 Innovation Workshop Consulting 78