inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. This recognition underscores inQuba’s commitment to innovation, data-driven excellence, and transformative customer engagement.

2024 52

2024 Insurance Innovation Customer Journey 52

ShepHyken

NOVEMBER 3, 2024

In this article, the focus on creating a better EX is by using technology. So, the next time you’re thinking about technology that you’ll use to make the customer experience better, think about how you might do the same for your employees. You’ll have to share your email address to get it, but it’s an excellent report and worth it.

Article 70

Article 2024 Customer Service Loyalty Programs 70

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs.

2024 195

2024 Social Media Innovation Document 195

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? trillion in 2024 , marking an 8.4%

Retail 144

Retail Social Media Technology Brands 144

CSM Magazine

NOVEMBER 25, 2024

The realm of Internet radio broadcasting is changing swiftly as technology progresses further each day. Here are ten cutting-edge concepts for radio broadcasters in 2024. Conclusion As the landscape of radio broadcasting progresses into the future, it becomes increasingly crucial to embrace innovation in order to thrive.

2024 52

2024 Innovation Social Media Entertainment 52

Experience Investigators by 360Connext

MARCH 26, 2024

Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today.

2024 178

2024 Banking Advertising ROI 178

BlueOcean

APRIL 16, 2024

Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. Another judge wrote, “Wow! Learn more about the Stevie Awards at www.StevieAwards.com.

Contact Center 177

Contact Center 2024 Sports Customer Care 177

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

2024 52

2024 Roadmap Innovation Contact Center 52

InMoment XI

NOVEMBER 18, 2024

If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused. Future Trends in Customer Behavior Analysis Customer behavior analysis is evolving as new technologies and customer expectations reshape the landscape.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. As we delve into a future where AI becomes increasingly integrated into customer success strategies, it’s essential to remember that technology should enhance, not replace, the human experience. See you tomorrow!

2024 52

2024 Customer Success Connections Technology 52

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. Challenge: Without this alignment, employees may disengage, seeing transformation as irrelevant to their work, which can lead to a lack of innovation and customer-focused efforts.

Customer Experience 296

Customer Experience Leadership Innovation Workshop 296

ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers.

2024 52

2024 Customer Success ROI Innovation 52

BlueOcean

APRIL 16, 2024

Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. Another judge wrote, “Wow! Learn more about the Stevie Awards at www.StevieAwards.com.

Contact Center 156

Contact Center 2024 Sports Customer Care 156

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

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2024 Innovation Customer Service Omnichannel 98

Gainsight

NOVEMBER 14, 2024

Every year at Pulse Europe , we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers. Their technology transforms how their customers do business, turning uncertainty into opportunity.

2024 52

2024 Hospitality Innovation Customer Success 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

2024 52

2024 Customer Success Sports Leadership 52

InMoment XI

OCTOBER 7, 2024

Discover These and Other Innovative Product Features The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on InMoment’s extensive innovation roadmap. 2024 Product Feature Releases Explore the latest product feature releases, with more details available below.

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Events Competitive Advantage Innovation 2024 243

BlueOcean

MARCH 7, 2024

Blue Ocean’s 2024 Stevie Award entry highlights the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

2024 177

2024 Sales Customer Service Sports 177

TechSee

MAY 21, 2019

CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. Emotion analytics is an effective and objective measure of feedback, relying on artificial intelligence and technology to detect and analyze data, without requiring the customers to take any additional action.

Innovation 137

Innovation Customer Experience Contact Center B2C 137

ChurnZero

NOVEMBER 18, 2024

The SaaS industry was hit hard in late 2022 through 2024. Per the 2024 Customer Success Leadership Study , 51% of CS teams are responsible for renewal revenue and 41% for expansion revenue. To remain an engine for revenue and growth, and to scale that ability, CS leaders need CS-specific technology.

2024 52

2024 Customer Success Management 2022 52

Zonka Feedback

JANUARY 7, 2025

As we look back on 2024, its clear that the way businesses listen to and act on feedback has reached new heightsand weve been right there, leading the charge. This year was defined by innovation that reimagined how feedback works. As we close the chapter on 2024, were looking ahead to a future filled with AI.

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2024 Feedback Innovation 2025 52

BlueOcean

MARCH 7, 2024

Blue Ocean’s 2024 Stevie Award entry highlights the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

2024 156

2024 Sales Customer Service Sports 156

CSM Magazine

MARCH 11, 2025

The Airports Council International (ACI) World , in partnership with Amadeus, recently unveiled the 2024 ASQ Airport Experience Awards winners. The ASQ Awards are a benchmark in the aviation industry, measuring airport performance directly through feedback collected via 700,000 live surveys in 2024. What are the ASQ Awards?

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2024 Customer Experience Travel 2025 52

Optimove

JANUARY 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In 2024, marketers zeroed in on CRM Marketing strategies that redefined customer engagement and set new industry standards.

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2024 Blog 2025 Download 52

Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. In 2024, advancements in technology further empowered marketers to deliver real-time, personalized, and relevant marketing at scale. But 2024 brought new possibilities.

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2024 Multi-Channel 2025 Financial 52

CSM Magazine

OCTOBER 30, 2024

We believe that being named a Leader once again validates our approach and reinforces our commitment to innovating industry-defining solutions. We’re committed to continuing to develop impactful technology that gives our customers the edge to elevate CX and drive better business outcomes.”

2024 52

2024 Contact Center Innovation Interaction 52

BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. What new trends and technologies are on their mind? Check the article out here if you’re looking to expand and innovate within your CX strategy. How are other customer experience leaders delivering? Wise words from CallMiner.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

SurveySensum

OCTOBER 23, 2024

In Technology & Services Average NPS score – 61 This sector is quite wide, and the businesses provide a wide range of services – from IT support to software development. These companies are often known for their innovative and customer-centric approach, making way for the average NPS score of 61.

NPS 52

NPS 2024 E Commerce 2023 52

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. NPSx℠ brings together the best of Bain’s customer-first thinking and world class technologies, packaged in a simple and accessible way, for leaders around the world. What are you waiting for?

2023 195

2023 Workshop 2024 Events 195

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Join us for a conversation that will leave you with a richer understanding of the AI revolution in customer experience and ready to embrace the future of innovation and opportunity. This episode takes you through the crucial balance of meeting customer needs while navigating the complexities of AI-driven markets.

2024 143

2024 Leadership Customer Satisfaction Insights 143

CSM Magazine

MARCH 11, 2025

billion in 2024 to USD 800.0 The customer service market has undergone significant transformation in recent years, driven by technological advancements and evolving consumer expectations. This technological shift allows businesses to handle high volumes of inquiries swiftly, providing personalized experiences at scale.

Customer Service 52

Customer Service E Commerce Marketing E-support 52

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. As AI technology advances, expect even deeper personalization opportunities that surprise and delight consumers at every turn. Cloud technology enables businesses to store, manage, and analyze vast amounts of information effortlessly.

2024 52

2024 Technology Customer Experience Apparel 52

Interactions

NOVEMBER 22, 2024

At Interactions, we leverage our Adaptive Understanding™ technology to blend AI with human assistance, so you get the best of both worlds. We have the technology, experience, and commitment to transform your business with innovative, human-centered solutions. Want to learn more? and/or its affiliates in the U.S.

Interaction 62

Interaction Document Download 2024 62

CX University

DECEMBER 16, 2024

Golden Rule 4: Build Safety Scaffolds for Innovative CX Thinking. Individuals who fear punishment for their actions, especially when they might be wrong, often remain silent and stick to familiar routines rather than taking the risks necessary for innovation and growth. The operating margins for companies with engaged employees are 2.7

Customer Journey Mapping 52

Customer Journey Mapping 2024 Culture Innovation 52

Interactions

OCTOBER 23, 2024

NVIDIA’s State of AI in Retail and CPG: 2024 Trends report analyzed 30 different AI use cases applicable to retail, while Gartner’s Generative AI Use-Case Comparison for Retail paper from July 2024 looked at 20 common use cases. There’s much common ground—especially around use cases in the contact center.

Contact Center 62

Contact Center Retail 2024 Competitive Advantage 62

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales Multi-Channel 2024 Workshop 52

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. The strategic use of this technology to inform decision-making processes is an advanced approach to business strategy.

Hospitality 195

Hospitality Call Center Retail NPS 195