InMoment XI

OCTOBER 23, 2024

Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. Follow these steps to enhance their satisfaction levels: Provide omnichannel customer support. Start by capturing customer insights.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

NOVEMBER 18, 2024

Better Product Development Customer behavior insights can allow your company to make data-driven decisions about product offerings. If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. CX Predictions for 2024: What Came True? Here are ten with an emphasis on AI, customer control, and hyper-personalization. (My

2024 74

2024 Article 2025 Customer Service 74

InMoment XI

OCTOBER 31, 2024

Call center metrics provide insight into the customer experience and quantify agent productivity. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Notifications are available via email, Slack, and Teams.

2024 78

2024 Multi-Channel NPS Feedback 78

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

2024 195

2024 Social Media Innovation Document 195

InMoment XI

JULY 11, 2024

In doing so, speech analytics gives businesses the ability to uncover insights into customer behavior, sentiment, and preferences. Usually working as part of contact center solutions , it involves analyzing the vast volumes of calls handled by contact centers to extract actionable insights from audio recordings.

Insights 195

Insights E Commerce Contact Center E-support 195

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. It helps brands track, analyze, and organize each customer interaction with them.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Optimove

MARCH 13, 2025

Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons. Regular Season: +100% in 2023-2024 compared to the baseline, surging to 260% in 2024-2025.

Sports 52

Sports 2025 2024 Insights 52

InMoment XI

OCTOBER 8, 2024

How Can Sentiment Analysis Be Used to Improve Customer Experience Sentiment analysis can be a powerful tool for improving customer experience by providing real-time insights into how customers feel about your products or services. Accessed 9/13/2024. Accessed 9/13/2024. Deloitte Insights. Accessed 9/16/2024.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

Optimove

OCTOBER 14, 2024

Marketers will learn how to combat marketing fatigue by delivering personalized, relevant, and well-timed content while balancing frequency and omnichannel engagement. Use data-driven insights to understand customer preferences, behaviors, and past interactions, ensuring that every message is personalized and relevant.

Consumers 59

Consumers E Commerce Marketing 2024 59

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Implementing robust feedback loops in 2024 is essential for gaining insights into customer experiences.

2024 108

2024 Omnichannel Social Media 2023 108

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

InMoment XI

OCTOBER 3, 2024

To increase customer retention, make sure you have dedicated resources to responding to customers and identifying actionable insights from customer feedback. With InMoment’s customer experience platform , you can not only respond to reviews, you can get actionable insights from that data. Accessed 9/19/2024. Accessed 9/19/2024.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

InMoment XI

JULY 25, 2024

Implement Omnichannel Integration To create a great contact center experience, your customers need to be able to interact with you via the channel that is the most convenient for them at the time. link] Accessed 7/22/2024. Customer experience in the new reality. ([link] Accessed 7/22/2024. link] Accessed 7/22/2024.

Contact Center 195

Contact Center 2024 E Commerce Social Media 195

Optimove

JANUARY 6, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaways Retention: Brands can have between 15% to 60% of monthly customers only be one-time buyers. Read more about how to benefit from Omnichannel Marketing. Read more about gamification in marketing.

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

Very Best Service

DECEMBER 3, 2024

The Power of Omnichannel Customer Service Omnichannel customer service is about providing a seamless and consistent experience across all channels, including: Social Media: Social media platforms have become essential customer service channels. Prepared with the help of Gemini - prompted 3rd December 2024

Innovation 59

Innovation Customer Service Social Media Customer Service Representative 59

BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. CallMiner presents a straightforward, and deeply insightful, overview of what VoC analytics can look like and how that insight plays a role in your business strategy. Keep your finger on the pulse of the industry.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

Retently

NOVEMBER 13, 2024

VFRs create a consistent and efficient omnichannel shopping experience across both online and in-store environments. In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% Invaluable Customer Data Virtual fitting rooms also offer a treasure trove of insights into customer preferences and behaviors.

Retail 144

Retail Social Media Technology Brands 144

InMoment XI

APRIL 3, 2024

Here, we highlight several elements intrinsic to meeting and surpassing customer expectations online: Making Omnichannel Your Top Priority Creating an omnichannel customer experience may be the biggest factor determining the success of any modern digital experience plan. Investing in Long-Term Success Digital experience is big.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

InMoment XI

JULY 22, 2024

Capturing feedback in real time isn’t just about damage control—it’s about gaining insights into the customer experience during a crisis. This omnichannel customer experience approach makes sure that no feedback is overlooked, and enables your businesses to respond effectively to the most pressing issues. link] Accessed 7/19/2024.

Banking 195

Banking Feedback Social Media Call Center 195

InMoment XI

DECEMBER 13, 2024

A call center dashboard is a centralized digital interface providing real-time insights into call center performance. The dashboard visualizes these metrics on a unified platform to provide insight into agent and call center performance. It provides rich insight into areas of improvement in the customer experience.

Call Center 195

Call Center Contact Center Social Media Metrics 195

SurveySensum

OCTOBER 31, 2024

With SurveySensum, implement omnichannel management and analytics to gather, manage, analyze, and take action on feedback received from multiple digital channels! To provide a seamless and positive experience to your customers via digital channels you need to manage and analyze feedback from all the channels your customers prefer.

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

delighted

OCTOBER 3, 2024

These insights allow companies to pinpoint what’s working (and what’s not) in that journey, take action to remove any friction, and ensure a smooth, holistic experience for their customers. billion between 2024 and 2029. Is omnichannel still an ecommerce trend? By 2032, the ecommerce AI market is expected to reach $45.72

Retail 93

Retail 2024 Social Media 2028 93

Experience Investigators by 360Connext

JANUARY 23, 2024

Ignoring the Shift to Not Just Mobile-First, but Omnichannel for Real Customers are increasingly using mobile devices for their interactions. Omnichannel shoppers tend to spend more, with a 4% increase in-store and 10% online compared to single-channel shoppers, according to Harvard Business Review.

Customer Experience 143

Customer Experience 2024 Omnichannel Customer Journey Mapping 143

ShepHyken

FEBRUARY 12, 2024

Companies can now use AI to transcribe and analyze customer service calls to gain valuable insights into customer interactions and enhance the quality of support that they provide. Plus, Shep and Venk discuss findings from the CX Buyers’ Insights Report , revealing what CX decision-makers will invest in and focus on for 2024 and beyond.

Contact Center 156

Contact Center 2024 Customer Service Representative Healthcare 156

InMoment XI

SEPTEMBER 19, 2024

Collect Customer Feedback Customer feedback is useful when improving the end-to-end customer experience because it can give you insights into how customers feel at every stage of the customer journey. Metro Bank Metro Bank worked to improve the end-to-end customer experience by restructuring its customer insights program.

Customer Experience 195

Customer Experience Customer Journey Mapping Social Media 2024 195

Optimove

JANUARY 1, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : AI will enhance personalization, but human judgment ensures its meaningful. Then, 2024 was the year GenAI was integrated into marketing automation solutions. Now, use your best strategy and judgement.

2025 52

2025 Marketing Omnichannel Touchpoint 52

InMoment XI

SEPTEMBER 3, 2024

When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What are the Benefits of Conversational Analytics?

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

CSM Magazine

OCTOBER 15, 2024

We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial. These invaluable insights have been collated from an extensive round of surveys conducted with CX specialists across the UK.

2024 52

2024 Insights Customer Experience B2C 52

SurveySensum

DECEMBER 30, 2024

While it shines in NPS insights, CustomerGauge falls short in a few key areas. Source: G2 , CustomerGauge Review, Sep 11, 2024 2. Whether its NPS, CSAT, or custom feedback, the platforms AI-driven sentiment and text analysis dive deep into customer insights, helping you understand their needs and respond faster than ever.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

Kustomer

NOVEMBER 4, 2020

billion by 2024. Collect customer data and analyze it to gain insight into customer behavior. More Businesses Will Switch to an Omnichannel Approach. As we approach 2021, brands need to focus on providing seamless, omnichannel CX to foster brand equity and drive sales. The chatbot market size is projected to grow from $2.6

2021 124

2021 Customer Experience E-support Omnichannel 124

BirdEye

MARCH 6, 2025

According to Birdeyes 2024 State of Online Reviews study, which analyzed over 150,000 businesses, an active and well-maintained online presence is a subtle nudge for customers who may not have previously considered your brand. How to do it: Use AI-driven insights to categorize reviews by sentiment (positive, neutral, negative).

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5.

2025 52

2025 Multi-Channel 2024 NPS 52

BirdEye

MAY 13, 2024

That’s precisely what audience insight tools do. With audience insights tools, you gain a competitive advantage, ensuring you hit the bull’s eye with every piece of content you produce. Dive into this comprehensive guide to learn everything you need to know about audience insights tools.

Insights 64

Insights Social Media 2024 Multi-Channel 64

Interactions

JANUARY 21, 2025

In Colorado, a 2024 electrical outage sparked widespread outrage after residents received only a few hours notice before losing power. Embrace an Omnichannel Approach Create a customer experience thats continuous across multiple service channels , whether customers are using chat, phone, or mobile app.

Connections 62

Connections Poor Customer Service 2009 Virtual Agent 62

SurveySparrow

JUNE 7, 2024

7 Best Conversational Analytics Software in 2024 Here’s a breakdown of the top 7 contenders in 2024: SurveySparrow DialerHQ CallRail Gong Avoma MeetGeek HubSpot Sales Hub 1. SurveySparrow – For Omnichannel Insights SurveySparrow is a full-fledged survey platform whose core strength lies in data collection and analysis.

2024 52

2024 2026 Omnichannel Contact Center 52