InMoment XI

NOVEMBER 21, 2024

2025 Consumer Trends Report The One Report You Don't Want to MIss: The way customers interact with brands is evolving faster than ever. The four main VoC data categories are as follows: Unstructured feedback refers to open-ended responses in the form of emails and social media content.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? Customer behavior analysis is the process of studying and interpreting how customers interact with a business at each stage of the customer journey. To capitalize on those behaviors, you need to be able to perform customer behavior analysis.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. Regular interactions remind customers of the value you offer and encourage long-term loyalty. It strengthens customer relationships: Delivering personalized interactions creates an emotional bond between customers and the brand.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

NOVEMBER 26, 2024

Customer journey maps may also be called customer interaction maps, customer corridors, or service blueprints. Different journey maps provide unique insights, whether you’re looking to understand how customers interact with your brand today, envision an ideal future state, or analyze internal processes that affect customer outcomes.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

DECEMBER 18, 2024

They provide a central platform for handling customer interactions across various channels. Personalized interactions help drive revenue growth by fulfilling customer needs and converting prospects. These positive results support seamless interactions that satisfy customer needs. It increases sales and conversions.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

InMoment XI

OCTOBER 23, 2024

Customer experience in banking refers to the thoughts, opinions, and feelings customers have about every interaction with your financial institution. From visiting your physical branch to paying an electricity bill through your app, each interaction with a touchpoint contributes to a customer’s perception of your business.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

NOVEMBER 13, 2024

Here are the key steps for using data analysis to predict churn: Collect and Prepare Data Select and Train a Model Analyze Predictive Patterns Take Proactive Action Collect and Prepare Data Consider diverse data sources that capture customer interactions and behaviors. 65 Customer Retention Statistics You Need to Know in 2024 ( [link] ).

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

InMoment XI

DECEMBER 6, 2024

These providers manage interactions across various channels, including customer support, social media, live chat, email, and technical support. Quality Control : Maintaining high standards in customer interactions can be difficult without robust monitoring and feedback systems. link] Accessed 12/6/2024.

Customer Experience 195

Customer Experience Reference 2024 Download 195

InMoment XI

OCTOBER 17, 2024

What are they hoping to accomplish by interacting with your business? Is there anything additional you’d like to share regarding your interaction with our business/product/service/? Customers discover your business through various channels, from their colleagues to social media posts.

Feedback 195

Feedback Insights Customers Banking 195

InMoment XI

OCTOBER 30, 2024

These expectations stem from a need for both efficient digital solutions and the human touch of in-person interactions. Ensure an Omnichannel Customer Journey Customers are no longer comfortable restricting themselves to a single interaction channel. Invest in Digital Channels Customers are increasingly keen on digital interactions.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

JANUARY 9, 2024

B2B customer experience can refer to the interactions and overall relationship between a business and its business customers. It may also refer to a digital benchmark: your customers’ interactions on your website, mobile app, or software dashboard. What is B2B Customer Experience? Why is B2B CX Important? Customer relationships.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

ShepHyken

DECEMBER 22, 2024

How to Leverage GenAI for Enhanced Customer Engagement by John Dubois (EY) GenAI is transforming content creation, distribution and consumption, driving consistent and engaging customer interactions. Take advantage of it, or you may find you are playing catch-up and keeping up with your competition.

Article 77

Article 2024 2025 Customer Service 77

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

2024 195

2024 Social Media Innovation Document 195

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Omnichannel Accessibility: Centralized customer interactions across touchpoints, ensuring surveys are accessible on any device. Alchemer Dashboard 5. Typeform Dashboard 6.

2024 78

2024 Multi-Channel NPS Feedback 78

Retently

NOVEMBER 13, 2024

In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% Increased smartphone and internet accessibility means more people can interact with VFRs. This added layer of interactivity doesn’t just keep customers on the site longer – it keeps them coming back. But why are VFRs growing so quickly?

Retail 145

Retail Social Media Technology Brands 145

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement Sales 98

InMoment XI

MAY 2, 2024

Your online reputation is also a significant factor in the way your customers perceive and interact with your brand. Engage with Influencers and Local Guides Harnessing the influence of social media influencers and local guides presents a dynamic opportunity to amplify your business’s presence and reach.

Retail 195

Retail Customer Retention Management 2024 195

CSM Magazine

NOVEMBER 25, 2024

Here are ten cutting-edge concepts for radio broadcasters in 2024. Embracing Interactive Content In today’s media landscape, it is crucial to captivate the audience with interaction. Personalization also creates a feeling of connection and fosters loyalty among audiences who seek meaningful interactions.

2024 52

2024 Innovation Social Media Entertainment 52

InMoment XI

JUNE 7, 2024

With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. During their stay, encourage guests to share their experiences on social media and review platforms. Hotel reputation management has never been more important.

Hotels 195

Hotels Management Social Media Hospitality 195

BirdEye

MARCH 6, 2025

They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. A balanced approachmerging search engine optimization, smart social media accounts, and fresh contentworks best for a long-term footprint. Increase online presence. But visibility alone isnt enough.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

C3Centricity

DECEMBER 10, 2024

This initiative doesnt just foster a sense of individualityit encourages users to share their summaries on social media, generating massive organic reach. Digital Engagement: Creating Immersive Experiences Digital engagement is more than just being active onlineits about fostering meaningful, interactive relationships.

2025 108

2025 Consumers Competitive Advantage 2024 108

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Management 195

Management Social Media Hotels Airlines 195

Very Best Service

DECEMBER 3, 2024

The Rise of AI-Powered Customer Service Artificial intelligence (AI) has revolutionized the way businesses interact with their customers. Sentiment Analysis: AI-powered sentiment analysis tools can gauge customer emotions from text and voice interactions.

Innovation 59

Innovation Customer Service Social Media Customer Service Representative 59

InMoment XI

JULY 25, 2024

Where a customer experience is defined as how customers feel about their collective experiences and interactions with a company, the contact center experience encompasses how customers feel about their interactions with an organization’s contact center. What Is a Contact Center Experience?

Contact Center 195

Contact Center 2024 E Commerce Social Media 195

InMoment XI

AUGUST 13, 2024

This includes phone calls, emails, chat messages, and social media interactions. Conversation intelligence software is a critical tool for success in a world where every interaction counts. Why is Conversation Intelligence Software Important? Who Uses Conversation Intelligence Software?

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

InMoment XI

OCTOBER 9, 2024

Leverage interactions with customers via live chat. Data from live chat interactions presents opportunities to learn about customer expectations, including common complaints or remarks. Data from live chat interactions presents opportunities to learn about customer expectations, including common complaints or remarks.

Feedback 195

Feedback Social Media B2C 2024 195

InMoment XI

AUGUST 9, 2024

Customer Experience (CX) refers to the overall impression and perception a customer has about a company or brand based on their interactions throughout the entire customer journey. This includes all touchpoints and interactions a customer has with a business, from initial awareness and consideration to purchase, use, and after-sales service.

Customer Experience 221

Customer Experience Net Promoter Score 2024 Customer Journey Mapping 221

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

InMoment XI

SEPTEMBER 19, 2024

It takes a broader view, emphasizing not just the sequence of interactions but the quality, consistency, and emotional impact of those interactions. Customers are also more likely to share their positive experiences through online reviews, social media, or by recommending your brand to others.

Customer Experience 195

Customer Experience Customer Journey Mapping Social Media 2024 195

InMoment XI

OCTOBER 4, 2024

It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Customer Experience (CX) is the overall perception someone has of your brand based on their thoughts and feelings after each interaction with your business. It enables continuous improvement.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

JULY 22, 2024

Did you know that 77% of customers expect to interact with someone immediately when they contact a company during a crisis? During a crisis, feedback floods in from various channels—social media, emails, call centers, in-app messages, and more. link] Accessed 7/19/2024. What Sources Should You Be Capturing?

Banking 195

Banking Feedback Social Media Call Center 195

InMoment XI

MAY 30, 2024

Text analysis has become a critical component of analytics and business intelligence, enabling companies to derive meaningful information from unstructured data sources such as emails, social media, online reviews, and more. Examples: Ingesting social media data to detect emerging trends.

Social Media 195

Social Media 2024 Document Insights 195

SurveySensum

OCTOBER 31, 2024

80% of customers prefer to interact with brands through digital channels. Digital customer engagement refers to the process of interacting with customers via multiple digital platforms like social media channels, websites, apps, etc to foster a long-lasting and deep relationship with customers. But, that’s not all.

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

2024 108

2024 Omnichannel Social Media 2023 108

InMoment XI

SEPTEMBER 17, 2024

With younger generations becoming the dominating force in the overall consumer base it is more important than ever to be able to identify their needs and understand how they want to interact with your brand. Most other businesses, however, will only ever interact with their customers through digital channels.

Customer Journey 195

Customer Journey Customer Journey Mapping Net Promoter Score 2024 195

Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Understanding the Text Analytics Market At its core, text analytics is all about turning unstructured text—like customer feedback, emails, support tickets, and social media posts—into something useful.

Marketing 62

Marketing 2030 E Commerce Social Media 62