SurveySensum

APRIL 23, 2025

We evaluate the customer reviews from platforms like G2, Capterra, and TrustRadius and list out the pros and cons of each tool. A Quick Overview of Formstack Alternatives in 2025 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5)

2025 52

2025 Multi-Channel Feedback Social Media 52

BirdEye

APRIL 1, 2025

Proactively managing guest reviews allows hotel brands to engage with guests, showcase their service excellence, and build a positive reputation in a competitive market. This blog explores how hotel owners, general managers, and marketers can master hotel review management in 2025. Assign dedicated ownership 2.

Hotels 52

Hotels 2025 Books Management 52

Calabrio

MARCH 5, 2025

Analytics Customer Experience (CX) Analytics: A Complete Guide for 2025 Share Today, the experiences businesses offer their customers before, during, and after purchase are every bit as important as the products and services they sell. What is Customer Experience Analytics?

2025 52

2025 Customer Experience Contact Center Net Promoter Score 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

2025 52

2025 Multi-Channel 2024 NPS 52

BirdEye

MARCH 18, 2025

Customers searching can no longer find you. In 2025, Google Business Profile guidelines aren’t just best practicesthey are critical rules every business owner must follow to stay visible. This guide breaks down the latest 2025 rules so you can keep your Google Business Profile active, visible, and penalty-free.

2025 59

2025 2024 Document E Commerce 59

BirdEye

APRIL 10, 2025

Its about mastering repeatable actions that keep your audience engagedand using smart tools like Birdeye Social media management to help you scale. Cross-promote your TikTok content on other social media platforms FAQs on how to get more followers on TikTok How to get more followers on TikTok with less stress?

Social Media 52

Social Media 2025 Brands Engagement 52

SurveySensum

NOVEMBER 26, 2024

SurveySensum – Platform Overview SurveySensum is an AI-enabled customer experience management software that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. . → Looking for alternatives to Medallia that will match your needs and requirements?

2025 52

2025 NPS Multi-Channel Feedback 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

Thematic

FEBRUARY 24, 2025

Customer reviews – Monitor online reviews to track trends in customer sentiment. Live chat and support interactions – Collect real-time feedback from customer service exchanges. Social media listening – Analyze comments, mentions, and discussions about your brand.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

BirdEye

APRIL 15, 2025

A few well-placed blog posts, instructional videos, or social media series can outshine a big-budget ad that says nothing. Glossiers strategy makes content part of their customer supportwithout the hard sell. But you do need to show up often, especially on the social media platforms where your audience already spends time.

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

BirdEye

MARCH 27, 2025

As of February 2025, the United States had the largest TikTok audience by far, with nearly 135.79 How to turn on captions on TikTok Conclusion Frequently asked questions on TikTok captions How Birdeye Social AI can help with social media management What is a TikTok caption?

Social Media 52

Social Media Travel Automotive Healthcare 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. It’s simple.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media E Commerce Advertising Events 98

BirdEye

MARCH 27, 2025

As of February 2025, the United States had the largest TikTok audience by far, with nearly 135.79 How to turn on captions on TikTok Conclusion Frequently asked questions on TikTok captions How Birdeye Social AI can help with social media management What is a TikTok caption?

Social Media 52

Social Media Travel Automotive Healthcare 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

BirdEye

FEBRUARY 21, 2025

Social proof and testimonials Displaying positive doctor reviews on your website and social media channels provides social proof, which reinforces trust and attracts new patients. Start managing your reviews today and watch your patient base grow. The more positive reviews help improve your credibility.

Management 59

Management Healthcare Multi-Channel 2024 59

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

NetBase

MAY 27, 2020

And we can see which social media outlets consumers are showing their love on, using social listening. Millennials will make up nearly three-quarters of the workforce by 2025 and are rapidly redefining consumer patterns. With share prices up 52%, this animal loving company is showing how D2C is done.

Brands 97

Brands Consumers 2025 Sales 97

BirdEye

DECEMBER 4, 2020

Bad experiences have big consequences: Since customers are so connected, a single bad experience can lead to serious harm. An angry customer can leave a bad review, post a critical social media post, or spread negative word-of-mouth. Answer voicemails. Check out our comprehensive guide to CX.

2007 95

2007 Touchpoint 2025 Customer Expectations 95

BirdEye

MARCH 4, 2025

Disclaimer : The information provided below is based on the latest available data on each tools website and online reviews as of March 3, 2025. The post GMB ranking checkers are good, but heres an AI tool that is better appeared first on Birdeye Customer Experience Management. Take control of your rankings today.

Insights 52

Insights Blog Demo Automotive 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Customer behavior has changed due to the pandemic. The customer journey is shifting from offline to online and companies are looking for well balanced O2O strategies. Digital has become the new channel of interaction amongst the customers. .

Customer Experience 59

Customer Experience Social Media Multi-Channel Call Center 59

BirdEye

APRIL 6, 2023

You can also sell your products on social media. Digital product sales eLearning is expected to reach an estimated $325 billion value by 2025. As an affiliate marketer, you can share a specific product or service on a blog, social media platform, podcast, or website.

2023 98

2023 Insurance Social Media Transportation 98

Interactions

MARCH 28, 2019

Embedding AI into customer service will reduce OPEX. In a recent report, Gartner stated that by 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%. Today companies often have separate managers overseeing each channel.

Customer Engagement 63

Customer Engagement Engagement Contact Center Omnichannel 63

SurveySensum

NOVEMBER 7, 2023

That’s why this should come as no surprise that the quality of mobile customer experience you provide to your customers has a profound impact on satisfaction, loyalty, and overall business performance. Well, you can start by scrolling down and exploring the 9 proven ways to improve your mobile customer experience.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

Thematic

AUGUST 7, 2024

With 175 Zettabytes of data predicted to be generated by 2025 , AI text analytics is a game-changer. The Top AI Text Analysis Software XM Discover Qualtrics is a long-established and prestigious name in the customer experience management or XM industry. And these enable us to make smarter decisions and spark innovation.

Feedback 62

Feedback Insights Hotels NPS 62

eglobalis

AUGUST 19, 2024

This metric helps companies align their offerings with customer expectations and drive long-term loyalty. Customer Impact Score (CI-Score) This instrument uses 15 empirically derived items to enquire about the perceived customer centricity of a company from the customer perspective.

NPS 452

NPS Net Promoter Score Metrics 2025 452

SmartKarrot

DECEMBER 9, 2020

AI is transforming the way businesses interact with customers. As per Microsoft , nearly 95 percent of customer interactions will be through AI by 2025. AI can improve communication and address customer queries. Businesses need to offer an integrative experience to customers. AI to Improve CX.

2021 22

2021 Customer Experience Omnichannel 2025 22

BirdEye

APRIL 21, 2025

In 2025, the modern sales- marketing funnel isnt just about volume; its about velocity, precision, and personalization. Target your ideal audience with precision Unlike traditional methods that rely on guesswork or broad targeting, AI tools analyze historical data, website visits, and social media interactions to find your best-fit new leads.

Sales 84

Sales Multi-Channel Social Media B2B 84

SmartKarrot

FEBRUARY 16, 2022

B2B organizations that offer e-commerce personalization record 30% more sales as compared to their competitors who don’t provide such an experience. How has social media provided a level-playing field to customer experience in the business world? How are businesses retaining customers using customer experience?

2022 10

2022 Customer Experience E Commerce Social Media 10

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data.

2025 52

2025 Multi-Channel Contact Center Social Media 52

BirdEye

APRIL 14, 2025

Thats where a well-planned social media calendar UK comes init helps you align your content with key dates, holidays, and trending events that truly resonate with your audience. In this blog, lets explore the key social media holidays to mark on your UK marketing calendar.

Social Media 40

Social Media Tourism Travel Fashion 40

BirdEye

FEBRUARY 26, 2025

Why do healthcare providers need marketing tools in 2025? Types of healthcare marketing tools + top tools you need in 2025 FAQs on healthcare marketing tools Supercharge your healthcare marketing with Birdeye’s GenAI tools What are healthcare marketing tools? Why do healthcare providers need marketing tools in 2025?

Healthcare 52

Healthcare 2025 Marketing Multi-Channel 52

BirdEye

FEBRUARY 7, 2025

Potential patients may also trust organic results more than paid campaigns, making it more fruitful to invest in building a holistic presence across search engines and social media. Additionally, review customer testimonials, online reviews, and social media activity to gain insights into patient preferences and trending content.

2025 59

2025 Social Media Healthcare Demo 59

BirdEye

MARCH 7, 2025

For a seamless review generation process, consider using an automated AI review management tool like Birdeye that integrates with your CRM, shooting off a request with a custom template as soon as a transaction is complete. Dont leave it to chanceinvite customers to share their feedback. Watch the Free Demo Now.

2025 52

2025 Social Media Demo Feedback 52

BirdEye

MARCH 24, 2025

The UK minimum wage and insurance changes 2025 , announced by HMRC in April, bring significant financial adjustments for businesses. This article explores the UK tax changes in April 2025 and offers guidance to help your business stay compliant and prepared throughout the year. Age 18 to 20 8.60 16% Under 18 6.40 18% Apprentice 6.40

Insurance 52

Insurance 2025 2024 Financial 52

BirdEye

FEBRUARY 20, 2025

Factor in these time zone changes when planning your posting schedule, especially if you manage business Instagram accounts or target a global audience. While certain days show consistently high social media engagement , others require more strategic posting to reach your audience.

2025 52

2025 Social Media Entertainment Healthcare 52