Thematic

JANUARY 21, 2025

billion by 2030. That means whether you’re analyzing customer feedback or monitoring brand mentions online, text analytics helps you spot what matters most. For instance, a clothing brand might discover that customers love the quality of their products but are frustrated with slow delivery. That’s at a 39.9%

Insights 62

Insights Social Media E Commerce 2030 62

West Monroe

JUNE 13, 2022

Sixty-four percent of consumers now view manufacturing as innovative , up from 39% five years ago. Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. Thinking ahead to 2030, manufacturers must be prepared to attract and retain talent from this cohort.

2030 90

2030 2022 Government Culture 90

NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight.

Marketing 81

Marketing 2024 2030 2008 81

Comm100

FEBRUARY 21, 2023

from 2023 to 2030. Positive experiences are an expectation, and 72% of consumers say that as soon as they have a bad experience with a brand, they’ll move on. Providing outstanding CX can also have a significant impact on earnings – research shows brands with superior CX bring in 5.7 So why all this interest?

Customer Service 94

Customer Service 2023 2026 2030 94

Lumoa

SEPTEMBER 30, 2022

It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Consumers have wholeheartedly embraced the transition to digital banks. Consumers rely on real-time support for everything from assistance to financial transactions. Real-Time Everything.

Banking 88

Banking 2023 Customer Experience Financial 88

Oracle

APRIL 22, 2021

According to a Kearney survey , 78% of consumers believe companies could be doing more to help them make decisions that improve environmental outcomes, while 65% expect companies to clearly explain environmental benefits on their product labels or websites.

2030 73

2030 Magazine 2025 Sports 73

Eptica

JULY 19, 2017

Author: Vincent Giraud Across the world consumer expectations are continually rising when it comes to the service they receive from organizations. However, there are still significant differences between what consumers demand in different regions and cultures. Based on this, what should brands in Asia be doing to meet customer needs?

Customer Service 54

Customer Service 2030 Insurance 2017 54

CSM Magazine

FEBRUARY 28, 2023

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? It is used to describe the newest generation of consumers, who were born into an era of instant communication and digital savvy. Who is Gen Zalpha?

Customer Service 52

Customer Service 2030 Social Media 2010 52

Solvvy

OCTOBER 12, 2022

consumers expect businesses to have online portals. NLG is the technology behind branded virtual assistants, such as Google Assistant. In addition to virtual assistants designed for consumers, NLG can also enable virtual agents to provide information to callers reaching out for customer service. . What is a Chatbot Platform?

2030 94

2030 Virtual Agent Interaction Technology 94

CSM Magazine

DECEMBER 13, 2024

As global supply chains grow more complex and consumer expectations continue to rise, the logistics industry must adapt quickly. A significant 66% of consumers expect brands to understand their individual needs, and 71% feel frustrated when experiences lack personalization. A 2022 survey revealed that 86% of U.S.

Customer Centricity 52

Customer Centricity Transportation 2027 2030 52

Comm100

JANUARY 11, 2023

As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. billion USD by 2030. Another 1000-person study found that Gen Z consumers prefer interactions with a chatbot at a rate four times higher than Baby Boomers.

2023 98

2023 Customer Service Return on Investment Healthcare 98

CSM Magazine

SEPTEMBER 30, 2021

This movement has also highlighted a consumer requirement for improved communications. Environmentally aware consumers will see that the current delivery system is unsustainable. We expect that the number of packages we’re likely to order will treble by 2030. Sustainability takes on a larger role. About the Author.

Customer Expectations 52

Customer Expectations E Commerce 2030 Retail 52

Inbenta

OCTOBER 11, 2021

– Take Care of Your Chatbot Branding . billion by 2030. . Take Care of Your Chatbot Branding . When it comes to tone, don’t forget that your voice or chatbot is a front-line ambassador for your brand. This makes it not only a tool but a crucial branding opportunity. – Define Your Chatbot Goals.

2028 69

2028 2030 Interaction Virtual Agent 69

Think Customers

SEPTEMBER 27, 2021

Instead of gasoline-guzzling vehicles, more consumers are driving electric vehicles (EVs) off the dealership lot than ever before. EV sales are growing at a rapid clip as consumer interest in sustainable products and air quality increase and automotive manufacturers deliver a wider range of EVs at different price points.

Automotive 52

Automotive Omnichannel 2030 Sales 52

Calabrio

OCTOBER 19, 2022

What will the demands of the contact center be in 2030? Brand Guardianship Is Key to Consumer Loyalty. The State of the Contact Center Report 2022 revealed that consumer loyalty is fleeting which directly impacts brand revenue. 97% of consumers say their contact center interactions directly impact brand loyalty.

Connections 59

Connections Contact Center 2030 Events 59

CSM Magazine

JANUARY 17, 2023

According to a recent report by Public First, digital technology could grow the economy by over £413 billion by 2030 – the equivalent of around 19% of the entire UK economy. Two important examples as we enter a challenging year for consumers.

2023 52

2023 E Commerce E-support 2030 52

SurveySparrow

DECEMBER 11, 2020

You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. This will create a positive, kind, empathic brand image in front of your customers. Several brands may think their customers are not interested to see their advertising during a slowdown.

Advertising 52

Advertising Social Media 2009 Brands 52

inmoment

NOVEMBER 15, 2018

trillion opportunity by 2030 with greater investment in AI. Some of the world’s largest retail, hospitality and financial services brands, for example, use InMoment’s AI-powered technology to analyse unstructured (text-heavy) data and surface critical information when action is needed.

Interaction 40

Interaction 2030 2025 Hospitality 40

Oracle

OCTOBER 8, 2019

For digital commerce brands, focusing on the customer experience is essential – but that’s just the beginning. Brands that want to continue to deliver top digital sales experiences will have to embrace new ways of interacting with customers. Emerging technologies, as well as service models, become competitive differentiators.

2019 40

2019 2030 2023 Customer Retention 40

SurveySensum

JULY 24, 2023

And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. Well, brands have heard us loud and clear and are embracing some awesome technologies and strategies to make it happen.

Retail 52

Retail 2023 Customer Experience E Commerce 52

CSM Magazine

FEBRUARY 12, 2024

With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. This digital revolution presents a unique set of challenges, from navigating complex virtual worlds to meeting the heightened expectations of tech-savvy consumers.

Customer Service 52

Customer Service 2030 Apparel Transportation 52

Magellan Solutions

JULY 29, 2021

The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. Consumers prefer self-service tools to aided support. •

Call Center 52

Call Center Social Media Contact Center Omnichannel 52

SurveySensum

JULY 20, 2023

Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working?

Retail 52

Retail Feedback 2023 Social Media 52

West Monroe

JANUARY 25, 2022

Even before the advent of remote lifestyles in March 2020, the consumer appetite for better digital processes, services and analytics was driving the transformation of bank customer experiences, products, and services. Consumers still want an omnichannel experience.

Banking 52

Banking 2022 Financial Multi-Channel 52

West Monroe

DECEMBER 20, 2022

Under mounting pressure to respond to investors, consumers, regulators, and employees alike, manufacturers have elevated sustainability to a board/C-suite level issue. Dow recently announced its accelerated commitment to deliver 3 million metric tons per year of circular and renewable solutions by 2030. All Rights Reserved.

2021 52

2021 2022 Metrics Leadership 52

West Monroe

DECEMBER 20, 2022

Under mounting pressure to respond to investors, consumers, regulators, and employees alike, manufacturers have elevated sustainability to a board/C-suite level issue. Dow recently announced its accelerated commitment to deliver 3 million metric tons per year of circular and renewable solutions by 2030. All Rights Reserved.

2021 52

2021 2022 Metrics Leadership 52

SurveySparrow

JANUARY 5, 2021

Measuring ROI is a popular task for brands that helps to calculate the profits of their investment. In The Consumer Insight Survey, 2019, PwC made a model including five factors for measuring the returns on experience. Customers care more about building relationships with a brand than the product.

Employee Experience 52

Employee Experience Measurement Net Promoter Score Return on Investment 52

NetBase

SEPTEMBER 20, 2019

Today is the first day of a week-long global climate strike , and if your brand hasn’t taken note of this event yet, it may want to start now. Here’s why so many brands are participating in some way, along with the online sentiment that’s informing their efforts. And brands are paying attention. Calling All Adults – and Brands.

Brands 49

Brands 2030 Government Fashion 49

C Space

JULY 15, 2020

The Brand Move Roundup – July 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Sports 2030 52

C Space

SEPTEMBER 15, 2020

The Brand Move Roundup – September 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. By 2030, the company expects all rides in the U.S.,

2020 40

2020 Brands 2030 Fashion 40

C Space

SEPTEMBER 15, 2020

The Brand Move Roundup – September 11, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. By 2030, the company expects all rides in the U.S.,

2020 40

2020 Brands 2030 Fashion 40

C Space

DECEMBER 6, 2021

In a world of inequality, every brand needs to answer what their contribution to the future of our world is. What are the big success stories for your brand over the last 12 months that have driven your brand strength and growth? Secondly, we have positioned ourselves as a brand which is striving in collaborations.

2030 52

2030 Social Media Definition Fashion 52

C Space

OCTOBER 6, 2020

The Brand Move Roundup – October 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. Mondelez booked $1.21 billion in advertising expenses in 2019, up from $1.17

2020 40

2020 Brands 2030 E Commerce 40

C Space

OCTOBER 13, 2020

The Brand Move Roundup – October 13, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. Shares of the company jumped more than 5% following the announcement.

2020 40

2020 Brands Retail E Commerce 40

NetBase

NOVEMBER 23, 2018

Ever since Coke taught the world to sing in perfect harmony in the 1970s, and likely even before that, the beverage giant has demonstrated its ability to capture the hearts and minds of consumers, particularly around the holidays. They’re committed to helping consumers enjoy products with less sugar. Coke Zero is a big part of that.

2030 46

2030 Social Media Entertainment Events 46

NetBase

MARCH 5, 2020

As climate change’s cataclysmic date with our own humanity looms greater on the horizon, with experts predicting that we have less than 20 years to reverse or limit our own effect on the planet, consumers are becoming increasingly aware of their ability to do good by supporting “green” companies. Consumers’ Climate Concerns.

Consumers 56

Consumers Brands 2030 Sports 56

Grade.us

AUGUST 11, 2020

A study showed that brands with 82 total reviews (or more) earn 54 percent more in annual revenue than average. Reviews have a significant impact on your brand, conversion rates, and revenue. Powerful branding and improved brand perception and recall. percent of consumers searching for reviews on Google first.

Travel 52

Travel Customers Consumers Hospitality 52