Thematic

JANUARY 21, 2025

In fact, its market reflects a growing demand with its global market expected to grow to $14.68 billion by 2030. Personalized Marketing Customers love it when you know what they need. Market Research and Competitive Intelligence Who doesn’t want to be ahead in their game? That’s at a 39.9%

Insights 62

Insights Social Media E Commerce 2030 62

Comm100

FEBRUARY 21, 2023

Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% from 2023 to 2030. Positive experiences are an expectation, and 72% of consumers say that as soon as they have a bad experience with a brand, they’ll move on. So why all this interest?

Customer Service 94

Customer Service 2023 2026 2030 94

CSM Magazine

SEPTEMBER 19, 2024

CloudInteract announces new senior hires to support UK growth and US expansion, as it sets sights on supporting an industry predicted to grow to over USD 22 billion by 2030. CloudInteract works with businesses to help unlock data insights and enable smarter communication.

2026 52

2026 2030 Customer Service Competitive Advantage 52

Lumoa

SEPTEMBER 30, 2022

Consumers have wholeheartedly embraced the transition to digital banks. The fact that consumers have a wider range of alternatives (and are willing to exercise them) means that the relationship between banks and their customers has become more vulnerable than ever before. Modern consumers are also extremely self-sufficient.

Banking 88

Banking 2023 Customer Experience Financial 88

Oracle

APRIL 22, 2021

According to a Kearney survey , 78% of consumers believe companies could be doing more to help them make decisions that improve environmental outcomes, while 65% expect companies to clearly explain environmental benefits on their product labels or websites.

2030 73

2030 Magazine 2025 Sports 73

Eptica

JULY 19, 2017

Author: Vincent Giraud Across the world consumer expectations are continually rising when it comes to the service they receive from organizations. However, there are still significant differences between what consumers demand in different regions and cultures. Published on: July 19, 2017.

Customer Service 54

Customer Service 2030 Insurance 2017 54

Strativity

MARCH 7, 2023

ChatGPT is a giant leap forward in Al ; capabilities we didn’t expect to see before 2025 or 2030 are available today. As ChatGPT remains in the zeitgeist as ghost writer , exam taker , and creative director , it’s important for brands to acknowledge this wholly new consumer interaction point.

Brands 98

Brands 2030 Workshop Consumers 98

Solvvy

OCTOBER 12, 2022

consumers expect businesses to have online portals. In addition to virtual assistants designed for consumers, NLG can also enable virtual agents to provide information to callers reaching out for customer service. . CAGR in the chatbot market from 2022 to 2030, reaching $3.411 billion globally. . The Best is Yet to Come.

2030 94

2030 Virtual Agent Interaction Technology 94

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. billion USD by 2030. Competition is at an all-time high.

2023 98

2023 Customer Service Return on Investment Healthcare 98

CSM Magazine

FEBRUARY 28, 2023

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? It is used to describe the newest generation of consumers, who were born into an era of instant communication and digital savvy. Who is Gen Zalpha?

Customer Service 52

Customer Service 2030 Social Media 2010 52

CSM Magazine

DECEMBER 13, 2024

As global supply chains grow more complex and consumer expectations continue to rise, the logistics industry must adapt quickly. Technology, proactive communication, and personalization have emerged as game-changing strategies, helping companies build trust, improve efficiency, and stand out in a competitive market.

Customer Centricity 52

Customer Centricity Transportation 2027 2030 52

Think Customers

SEPTEMBER 27, 2021

Instead of gasoline-guzzling vehicles, more consumers are driving electric vehicles (EVs) off the dealership lot than ever before. EV sales are growing at a rapid clip as consumer interest in sustainable products and air quality increase and automotive manufacturers deliver a wider range of EVs at different price points.

Automotive 52

Automotive Omnichannel 2030 Sales 52

Call Experts

JANUARY 26, 2023

And finding differentiators for your HVAC business is essential in today’s growing market. HVAC systems market size was valued at USD 16.54 from 2022 to 2030. In today’s competitive market, outstanding customer service is essential. billion in 2021 and is projected to grow at a compound annual growth rate (CAGR) of 5.6%

Call Center 52

Call Center 2030 Contact Center 2022 52

Call Experts

MAY 30, 2019

By the year 2030, almost 75% of the workforce will be millennials. Consumer Experiences in The Digital World. How Personalized Marketing Can Drive Growth To Your Business. Step up to the "millennial" challenge. Studies reveal that in the past few years, millennials have become an integral part of the US workforce.

Engagement 60

Engagement Call Center 2030 Contact Center 60

Inbenta

OCTOBER 11, 2021

Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 billion by 2030. . However, according to the Journal of Retailing and Consumer Services, people prefer virtual assistants who seem genuinely happy.

2028 69

2028 2030 Interaction Virtual Agent 69

Magellan Solutions

AUGUST 19, 2021

COVID-19 caused drastic consumer behavior shifts. Furthermore, there are significant earnings challenges due to a tough macroeconomic context and extensive risk of financial distress for both consumers and businesses. Consumers’ banking preferences are rapidly evolving. Micro-market level customization of financing products.

Banking 52

Banking Retail 2022 2021 52

Oracle

OCTOBER 8, 2019

If you’re interested in the future of digital commerce, the Gartner 2019 Magic Quadrant for Digital Commerce covers some important trends shaping the market, as well as evaluates 13 vendors including Oracle. View a complimentary copy of the full report. Innovation won’t stop at technology, however.

2019 40

2019 2030 2023 Customer Retention 40

SurveySparrow

DECEMBER 11, 2020

If you’re stuck with your business and not sure how to market your service, then we got your back. On the other hand, Pizza Hut and Taco Bell used this opportunity to market their product. Another great example of marketing amid a slowdown is Amazon. Advertise using Email Marketing. So, what’s the wait?

Advertising 52

Advertising Social Media 2009 Brands 52

SurveySensum

JULY 24, 2023

According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030. And here’s the cool part: for retailers with complex products or services, self-service kiosks come to the rescue!

Retail 52

Retail 2023 Customer Experience E Commerce 52

CSM Magazine

FEBRUARY 12, 2024

With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. This digital revolution presents a unique set of challenges, from navigating complex virtual worlds to meeting the heightened expectations of tech-savvy consumers.

Customer Service 52

Customer Service 2030 Apparel Transportation 52

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. Maximizing Marketing Spend. million next year. billion by 2024. .

Call Center 52

Call Center Social Media Contact Center Omnichannel 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Return on Investment 2030 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Return on Investment 2030 52

West Monroe

JANUARY 25, 2022

Even before the advent of remote lifestyles in March 2020, the consumer appetite for better digital processes, services and analytics was driving the transformation of bank customer experiences, products, and services. Consumers still want an omnichannel experience. That’s changed. trillion.

Banking 52

Banking 2022 Financial Multi-Channel 52

West Monroe

DECEMBER 20, 2022

Under mounting pressure to respond to investors, consumers, regulators, and employees alike, manufacturers have elevated sustainability to a board/C-suite level issue. Dow recently announced its accelerated commitment to deliver 3 million metric tons per year of circular and renewable solutions by 2030. All Rights Reserved.

2021 52

2021 2022 Metrics Leadership 52

West Monroe

DECEMBER 20, 2022

Under mounting pressure to respond to investors, consumers, regulators, and employees alike, manufacturers have elevated sustainability to a board/C-suite level issue. Dow recently announced its accelerated commitment to deliver 3 million metric tons per year of circular and renewable solutions by 2030. All Rights Reserved.

2021 52

2021 2022 Metrics Leadership 52

SurveySensum

JULY 20, 2023

Several factors can contribute to this issue: it could be due to a lack of customer awareness lack of customer interest in the category ineffective marketing strategies limited product assortment intense competition from other brands. Evaluate and refine marketing strategies to effectively reach the target audience. And guess what?

Retail 52

Retail Feedback 2023 Social Media 52

SurveySparrow

JANUARY 5, 2021

In The Consumer Insight Survey, 2019, PwC made a model including five factors for measuring the returns on experience. High turnover rates are expensive, and according to the catalyst, by 2030, the US will lose nearly $430 billion because of low talent retention. Employee turnover can cost a lot to your company.

Employee Experience 52

Employee Experience Measurement Net Promoter Score Return on Investment 52

Think Customers

MARCH 2, 2020

Recent findings from ING , stressed the repercussions of organizations who turn a blind eye to the market’s growing environmental concerns. Microsoft pledged to be carbon negative by 2030 and by 2050 it will remove the entirety of its carbon emissions since its founding in 1975. Going beyond purpose.

Consumers 52

Consumers 2030 2020 2019 52

Clarivate

MARCH 17, 2022

The UN identified special considerations for publishers with the release of the SDG Publishers Compact which includes 10 action points that publishers, publishing associations and others can commit to undertaking in order to accelerate progress towards the Sustainable Development Goals by 2030. SDG 1: No Poverty.

2030 98

2030 2021 2013 2015 98

C Space

DECEMBER 6, 2021

Robert Ader, Chief Marketing Officer, Porsche AG. From where we stand, I’d like to point out three achievements: to start, the first electric sportscar with Porsche soul, the Taycan, has fully and successfully arrived in the market. On” – that will showcase this approach to the consumer. Reinventing and Reimagining Excellence.

2030 52

2030 Social Media Definition Fashion 52

West Monroe

AUGUST 16, 2022

The Inflation Reduction Act was signed into law on Monday, which makes a significant investment in the clean and renewable energy market while also implementing several tax changes to help pay for that investment. The Act includes a wide range of tax credits for manufacturers and consumers. Clean energy tax credits.

2030 52

2030 Transportation Consumers Technology 52

West Monroe

AUGUST 9, 2022

House of Representatives passed the Inflation Reduction Act on Friday, which makes a significant investment in the clean and renewable energy market while also implementing several tax changes to help pay for that investment. The Act includes a wide range of tax credits for manufacturers and consumers. Clean energy tax credits.

2030 52

2030 Transportation Consumers Technology 52

Clarivate

OCTOBER 26, 2022

The United Nations 2030 Agenda for Sustainable Development and the accompanying 17 Sustainable Development Goals (SDGs) exhibit a few of the important ways that the global community has come together to address sustainability. For more market insights as demonstrated in this analysis, contact us today. __. [1]

2030 52

2030 Government 2022 Innovation 52

NetBase

NOVEMBER 23, 2018

Ever since Coke taught the world to sing in perfect harmony in the 1970s, and likely even before that, the beverage giant has demonstrated its ability to capture the hearts and minds of consumers, particularly around the holidays. They’re committed to helping consumers enjoy products with less sugar. Coke Zero is a big part of that.

2030 46

2030 Social Media Entertainment Events 46

Magellan Solutions

SEPTEMBER 9, 2022

Accountants don’t need to spend as much time on tedious, repetitive, and ultimately straightforward, but time-consuming tasks. According to the Acumen Research and Consulting report, the AI in accounting market size is anticipated to reach US$ 53,893 Million by 2030 , with only US$ 1,511 Million allotted for 2021.

Financial 75

Financial 2030 Reference Technology 75

West Monroe

FEBRUARY 26, 2023

A recent Business Insider headline read, “By 2030, cleantech market could surpass the value of oil market.” As momentum builds, investors hoping to ride the wave should understand that the cleantech market in 2023 isn’t the same as it was even just a few years ago. Emerging technologies.

2023 52

2023 Government 2022 2030 52