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Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite

CSM Magazine

As we embark on a journey towards 2030, the once futuristic notion of AI-powered contact centres is no longer a distant dream but a rapidly unfolding reality. However, this landscape is not a static one; it is relentless and ever-changing and continuously challenges us to adapt and innovate.

2030 52
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The Future of Banking: By 2030, Banking Will Be Invisible, Connected, Insights-Driven, And Purposeful

Forrester's Customer Insights

In the rapidly evolving financial landscape, banks are facing challenges that require them to adapt and innovate. However, amidst all the changes, the importance of trust remains constant.

Banking 41
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Loyalty trends for 2022, and imperatives through 2030

Currency Alliance

Innovation by retailers during the past 20 months has also ramped up customers’ expectations. Given that fraudsters are quite innovative, a microservices architecture will give you the ability to adapt quickly to new threats and increase your chances of keeping one step ahead. Some of you may end up with competitors you never expected.

2030 52
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Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

CSM Magazine

CloudInteract announces new senior hires to support UK growth and US expansion, as it sets sights on supporting an industry predicted to grow to over USD 22 billion by 2030. CloudInteract works with businesses to help unlock data insights and enable smarter communication.

2026 52
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Driving the Future: Integrated CX in Automotive Customer Journeys

InMoment XI

It’s driven, in part, by product innovation. A recent survey from PwC found that 64% of automotive dealers believe online sales will comprise 20-40% of all sales by 2030. The automotive industry is in the midst of a huge transformation. At the same time, we’re seeing a massive shift in the way consumers want to browse and buy vehicles.

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8 ways to empower the manufacturing workforce for the future

West Monroe

Sixty-four percent of consumers now view manufacturing as innovative , up from 39% five years ago. Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. Thinking ahead to 2030, manufacturers must be prepared to attract and retain talent from this cohort.

2030 90
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Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022)

Inbenta

Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices. Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. Million in 2021 and is projected to reach USD 943.64