Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

CSM Magazine

SEPTEMBER 19, 2024

CloudInteract announces new senior hires to support UK growth and US expansion, as it sets sights on supporting an industry predicted to grow to over USD 22 billion by 2030. CloudInteract works with businesses to help unlock data insights and enable smarter communication.

2026 52

2026 2030 Customer Service Competitive Advantage 52

CSM Magazine

SEPTEMBER 27, 2023

billion in 2030. The data helps generate impactful insights, enabling businesses to analyze customer behavior and offer personalized experiences. The data helps generate impactful insights, enabling businesses to analyze customer behavior and offer personalized experiences.

Technology 59

Technology Tourism Travel Entertainment 59

NetBase

AUGUST 26, 2020

Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. Market research reveals trends around the topic of innovation. Discovering the tools that will help you win the race to first place. And keep your own analytics game on point.

Marketing 81

Marketing 2024 2030 2008 81

eglobalis

FEBRUARY 24, 2025

This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. The Gist Human expertise essential.

2030 296

2030 B2B Culture Innovation 296

Solvvy

OCTOBER 12, 2022

Those insights can help you make informed decisions to enhance your offerings and service and strengthen your business competitively. . CAGR in the chatbot market from 2022 to 2030, reaching $3.411 billion globally. . Are All Chatbots Artificial Intelligence Chatbots? Acumen Research and Consulting predicts a 23.7%

2030 94

2030 Virtual Agent Interaction Technology 94

CSM Magazine

JANUARY 22, 2024

These platforms enable businesses to automate, optimize, and scale their customer service operations, while also gaining insights into customer behavior, preferences, and needs. from 2023 to 2030. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15

Customer Service 52

Customer Service 2023 E Commerce 2030 52

Strativity

MARCH 7, 2023

ChatGPT is a giant leap forward in Al ; capabilities we didn’t expect to see before 2025 or 2030 are available today. He is responsible for Material’s analytics and innovation strategies and has built many of the solutions that guide brand and published media personalization, measurement, effectiveness, and optimization.

Brands 98

Brands 2030 Workshop Consumers 98

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

2025 347

2025 Net Promoter Score B2B Multi-Channel 347

Oracle

OCTOBER 8, 2019

Insights from AI offer CX and operational advantages. Innovation won’t stop at technology, however. Gartner predicts, “By 2030, 75% of organizations selling direct to consumers will offer subscription services, but only 20% will succeed in increasing customer retention.”

2019 40

2019 2030 2023 Customer Retention 40

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. Proponents of this narrative argue that real-time insights, predictive algorithms, and automation will eliminate the need for CX teams, claiming CX will naturally integrate into every process. Maybe in 100 years.

2030 422

2030 B2B Culture Government 422

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Return on Investment 2030 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Return on Investment 2030 52

Magellan Solutions

JULY 29, 2021

The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. Data Performance Insights for Strategic AI Campaigns. Technological innovations have made it easy to hire remote call center agents.

Call Center 52

Call Center Social Media Contact Center Omnichannel 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. It provides the insights to make informed decisions aligned with your business goals. These companies have leveraged global talent pools and flexible workforce models to drive efficiency, innovation, and revenue growth.

2030 52

2030 Call Center 2011 Culture 52

West Monroe

MAY 25, 2023

We expect that will continue: The International Energy Agency estimates that global investments in smart grids will need to average roughly $600 billion annually through 2030 to achieve renewable energy demands.

Management 52

Management 2030 2023 2022 52

SurveySensum

JULY 20, 2023

To address this, we have put together a comprehensive guide that provides insights into common pain points in both digital and in-store retail experiences , providing actionable strategies to resolve them. Analyzing this feedback using powerful text analytics , they discovered important insights. The observation?

Retail 52

Retail Feedback 2023 Social Media 52

West Monroe

JANUARY 25, 2022

In a balanced environment, digital complements live interactions by simplifying and providing RMs with the data-driven insights they need to enhance the relationship. Even more important, your bankers and IT teams need to learn from each other in identifying key data, trends, and ways to gain greater customer insight. Taking action.

Banking 52

Banking 2022 Financial Multi-Channel 52

Clarivate

APRIL 25, 2024

As part of the 2030 Agenda for Sustainable Development, the United Nation (UN) has outlined seventeen Sustainable Development Goals (SDGs) as a blueprint for peace and prosperity for people and the planet. Insights derived from IP can help in a number of ways. Patent mapping for SDGs Innovation is a critical lever for sustainability.

Innovation 59

Innovation 2030 Document Measurement 59

Clarivate

APRIL 14, 2022

Known as Agenda 2030 , it identified 17 Sustainable Development Goals and 169 supporting targets. We hope that the insights we have shared here help to provide a greater understanding of the rich and varied contributions that Ukrainian researchers have made towards the SDGs as well as the strong potential from the region ahead. .

2017 133

2017 2030 Government 2014 133

West Monroe

JUNE 25, 2024

The Manufacturing Leadership Council's Manufacturing in 2030 Project dives deep into the opportunities and challenges of data mastery within the industry. Through a comprehensive survey of industry stakeholders, the project has uncovered critical insights you won't want to miss.

2030 52

2030 Government Leadership Download 52

West Monroe

JUNE 25, 2024

The Manufacturing Leadership Council's Manufacturing in 2030 Project dives deep into the opportunities and challenges of data mastery within the industry. Through a comprehensive survey of industry stakeholders, the project has uncovered critical insights you won't want to miss.

2030 52

2030 Government Leadership Download 52

West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. Future Impact on Manufacturing AI is here to stay and will significantly impact manufacturing by 2030.

2030 52

2030 Download Leadership Government 52

West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. Future Impact on Manufacturing AI is here to stay and will significantly impact manufacturing by 2030.

2030 52

2030 Download Leadership Government 52

Clarivate

OCTOBER 26, 2022

The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. Sustainability – a shared, global imperative. Focusing on sustainable energy sources.

2030 52

2030 Government 2022 Innovation 52

Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

2030 59

2030 2027 2024 2023 59

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. billion by 2030. AI in medical imaging, a large segment of this market, was valued at $1.7

Healthcare 52

Healthcare 2030 Document Innovation 52

Clarivate

DECEMBER 15, 2022

To address global sustainability issues, the United Nations defined 17 Sustainable Development Goals (SDGs) to be achieved by 2030. For more insightful analysis from the Institute for Scientific Information(ISI) at Clarivate , please see our recent reports. *In At Clarivate , sustainability is at the heart of everything we do.

Transportation 59

Transportation 2030 2021 2019 59

Magellan Solutions

SEPTEMBER 9, 2022

Over 70% of leaders in finance and accounting, advisory and tax services, think that Artificial Intelligence (AI) will affect data-driven insights, according to the EY 2020 Global Tax and Transformation survey. It has the enormous potential to replace manual labor and free up human beings to pursue innovation and creativity.

Financial 75

Financial 2030 Reference Technology 75

SmartKarrot

APRIL 17, 2023

Discover opportunities for innovation based on customer needs and feedback. Act as a coach: AI can act as a coach for customer success teams, providing guidance and insights based on past performance and best practices. Identify product features that are most important to customers and prioritize development efforts accordingly.

Virtual Agent 10

Virtual Agent 2030 Customer Success Customer Satisfaction 10

ChurnZero

APRIL 7, 2023

Artificial intelligence (AI) tells a story about technology’s evolution—productivity, innovation, and the relentless push forward. billion by 2030, according to research from Acumen research and consulting. In fact, the global AI market is expected to reach $110.8

2030 52

2030 E-support Definition Entertainment 52

West Monroe

APRIL 4, 2023

In the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate. West Monroe defines data monetization as the process of generating new and innovative measurable value streams from available data assets.

2023 52

2023 Measurement Leadership 2030 52

Forrester's Customer Insights

OCTOBER 20, 2021

This year's top trends and technologies report weaves together a narrative that points towards ‘trust ecosystems, which by 2030, these trust ecosystems, not “big tech,” will rule markets. This years report organizes trends and technologies by three major themes that advance trust ecosystems.

Technology 26

Technology 2030 2021 Marketing 26

Ecrion

SEPTEMBER 1, 2020

For example, innovations related to Tesla’s self-driving car is one of the many processes taking place. A restaurant, for instance, may need insight on the demographic information associated with local customers who search for foods they provide. 40% of mileage in Europe will be replaced by autonomous vehicles in 2030.

2020 105

2020 Healthcare 2030 Technology 105

C Space

OCTOBER 2, 2020

Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. The growth represents a long-term shift in how people shop, particularly for groceries and other essential items, which Rob Garf, VP of industry strategy and insights at Salesforce, believes is here to stay.

2020 40

2020 Brands 2030 Apparel 40

West Monroe

JANUARY 25, 2022

Organic growth: Investing in digital to drive revenue and inspire innovation. Leadership combined with skilled teams to drive the implementation of technology, the capturing of data, and the use of that data to derive actionable insights into the most profitable customer segments. Innovation Fellow, Technology. Featured Content.

2022 52

2022 E Commerce Competitive Advantage Leadership 52

C Space

SEPTEMBER 28, 2020

Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. Hyundai and the United Nations Development Programme have partnered to spread messages about sustainability to people around the world and turn their proposals for sustainable innovation into tangible initiatives.

2020 40

2020 Brands 2030 Advertising 40