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The Future of Banking: By 2030, Banking Will Be Invisible, Connected, Insights-Driven, And Purposeful

Forrester's Customer Insights

In the rapidly evolving financial landscape, banks are facing challenges that require them to adapt and innovate. However, amidst all the changes, the importance of trust remains constant.

Banking 41
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Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

CSM Magazine

CloudInteract announces new senior hires to support UK growth and US expansion, as it sets sights on supporting an industry predicted to grow to over USD 22 billion by 2030. CloudInteract works with businesses to help unlock data insights and enable smarter communication.

2026 52
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Loyalty trends for 2022, and imperatives through 2030

Currency Alliance

It has the additional benefit of yielding shared insights which brands can use to enhance their own customer profiles to enable better personalization. Innovation by retailers during the past 20 months has also ramped up customers’ expectations. We should see some interesting innovations coming to market in 2022 and 2023.

2030 52
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The Future Of Banking: Invisible, Connected, Insights-Driven, And Purposeful

Forrester's Customer Insights

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 50
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Driving the Future: Integrated CX in Automotive Customer Journeys

InMoment XI

It’s driven, in part, by product innovation. They expect brands to understand them in turn, and then use those insights to deliver ultra personalized experiences, communications, and offers. Auto brands can tap into these insights to deliver personalized experiences throughout the entirety of the purchase journey.

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Top 8 Ways in Which Metaverse Technology Has Transformed Businesses

CSM Magazine

billion in 2030. The data helps generate impactful insights, enabling businesses to analyze customer behavior and offer personalized experiences. The data helps generate impactful insights, enabling businesses to analyze customer behavior and offer personalized experiences.

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12 Interesting Rounds of Funding for SaaS Customer Service platforms

CSM Magazine

These platforms enable businesses to automate, optimize, and scale their customer service operations, while also gaining insights into customer behavior, preferences, and needs. from 2023 to 2030. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15