Peter Lavers

FEBRUARY 6, 2020

In it he explores how market disruption leads to pressurised sales and service environments across sectors, and draws from the findings of the SAS / Futurum “Experience 2030” report to review the trends of digital transformation and insight-driven customer engagement that will continue and increase.

2030 11

2030 Customer Experience Blog Innovation 11

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

CSM Magazine

SEPTEMBER 19, 2024

CloudInteract announces new senior hires to support UK growth and US expansion, as it sets sights on supporting an industry predicted to grow to over USD 22 billion by 2030. CloudInteract works with businesses to help unlock data insights and enable smarter communication.

2026 52

2026 2030 Customer Service Competitive Advantage 52

Forrester's Customer Insights

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 50

Banking Connections 2030 Insights 50

TechSee

JANUARY 30, 2018

It’s a beautiful day in 2030 and I’m relaxing with my entertainment system. In today’s age of smart homes and plethora of digital devices on the market, achieving high accuracy levels is essential for the effectiveness of the future virtual technician. “Gareth, the dishwasher seems to be clogged. Please fix it.”. I sit up suddenly.

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2030 2015 Entertainment Customer Service 116

CSM Magazine

SEPTEMBER 27, 2023

The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 billion in 2030. More importantly, businesses can measure if they meet market standards, pinpoint improvement areas, and allocate more resources.

Technology 59

Technology Tourism Travel Entertainment 59

Solvvy

OCTOBER 12, 2022

CAGR in the chatbot market from 2022 to 2030, reaching $3.411 billion globally. . While artificial intelligence chatbots deliver value today and are poised for impressive growth, remember that artificial intelligence chatbots are a relatively new technology, and innovation continues. . The Best is Yet to Come.

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2030 Virtual Agent Interaction Technology 94

eglobalis

FEBRUARY 24, 2025

This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. The Gist Human expertise essential.

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2030 B2B Culture Innovation 296

Eptica

JULY 19, 2017

There is a relentless focus on innovation and novelty in everything that people do. Continually innovate A large number of Asian consumers class themselves as early adopters, meaning they are always looking for the next new thing. According to the Asian Development Bank by 2030 Asia will make up 43% of global consumer spending (US$32.9

Customer Service 54

Customer Service 2030 Insurance 2017 54

Call Experts

MAY 30, 2019

By the year 2030, almost 75% of the workforce will be millennials. AI powers innovation and success for your company! How Personalized Marketing Can Drive Growth To Your Business. Step up to the "millennial" challenge. Studies reveal that in the past few years, millennials have become an integral part of the US workforce.

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Engagement Call Center 2030 Contact Center 60

CSM Magazine

JANUARY 22, 2024

The SaaS customer service market is growing rapidly, as more businesses realize the benefits of using cloud-based platforms to improve their customer service. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15 from 2023 to 2030. from 2023 to 2030.

Customer Service 52

Customer Service 2023 E Commerce 2030 52

CSM Magazine

DECEMBER 13, 2024

Technology, proactive communication, and personalization have emerged as game-changing strategies, helping companies build trust, improve efficiency, and stand out in a competitive market. By embracing innovation, prioritizing proactive communication, and offering personalized solutions, businesses can meet and exceed customer demands.

Customer Centricity 52

Customer Centricity Transportation 2027 2030 52

Strativity

MARCH 7, 2023

ChatGPT is a giant leap forward in Al ; capabilities we didn’t expect to see before 2025 or 2030 are available today. With the growth of Al, consumers may discover and interact with a brand’s personality in ways marketing teams will no longer control. Why does ChatGPT matter to brands?

Brands 98

Brands 2030 Workshop Consumers 98

Magellan Solutions

AUGUST 19, 2021

Stricter data regulations, the demand for innovation, the need for instantaneous information, optimal customer experience, and faster approvals. . According to Autonomous Research forecasts, AI technologies should help reduce operating costs by 22% in 2030. Innovation to drive economic recovery and growth. AI for Data Analytics.

Banking 52

Banking Retail 2022 2021 52

CSM Magazine

MARCH 20, 2024

Understanding these implications is crucial, as the presence of machine customers is growing and will potentially reshape markets and how businesses approach customer service and experience. For example, they can autonomously purchase goods and services, reflecting an evolving understanding of customer preferences and market dynamics.

Transportation 52

Transportation 2030 Automotive Entertainment 52

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. Businesses that embrace AI-powered personalization will create standout, emotionally resonant experiences in a competitive market.

2025 347

2025 Net Promoter Score B2B Multi-Channel 347

CSM Magazine

MAY 25, 2023

Developing the kind of digital customer management strategies that work In 2016, CCI Kenya became the 2 nd operating market for CCI Global. Underpinning this, of course, is the need to understand the technology and platforms that are necessary to derive true value across the market.

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2030 2006 Retail 2016 52

CSM Magazine

FEBRUARY 12, 2024

With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. However, it also offers unparalleled opportunities for innovative, immersive support solutions that can enhance customer satisfaction and loyalty.

Customer Service 52

Customer Service 2030 Apparel Transportation 52

West Monroe

MARCH 14, 2024

In today's market, the allure of new technologies, especially generative AI, can sometimes distract from the real goal: creating value. At West Monroe, we bridge the gap between ambitious concepts and their practical application, ensuring that business and technology leaders can turn innovative ideas into tangible financial results.

Banking 40

Banking 2030 Financial ROI 40

Oracle

OCTOBER 8, 2019

If you’re interested in the future of digital commerce, the Gartner 2019 Magic Quadrant for Digital Commerce covers some important trends shaping the market, as well as evaluates 13 vendors including Oracle. Innovation won’t stop at technology, however. View a complimentary copy of the full report.

2019 40

2019 2030 2023 Customer Retention 40

SurveySparrow

DECEMBER 11, 2020

If you’re stuck with your business and not sure how to market your service, then we got your back. On the other hand, Pizza Hut and Taco Bell used this opportunity to market their product. Another great example of marketing amid a slowdown is Amazon. Advertise using Email Marketing. So, what’s the wait?

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Advertising Social Media 2009 Brands 52

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. While AI will undoubtedly enhance certain aspects of CX, this view oversimplifies the multifaceted nature of customer expectations and underestimates the continuous adaptation required to meet evolving demands in global markets.

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2030 B2B Culture Government 422

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Return on Investment 2030 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Return on Investment 2030 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. By tapping into labor markets in other countries, businesses can often find highly skilled workers at a fraction of the cost compared to domestic resources.

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2030 Call Center 2011 Culture 52

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. Maximizing Marketing Spend. million next year. billion by 2024. .

Call Center 52

Call Center Social Media Contact Center Omnichannel 52

West Monroe

JANUARY 25, 2022

For most institutions without the critical mass or technological skill to meet this need independently, it will mean joining the extensive consolidation going on in the small- to middle market segment of the industry right now. For many, banks underestimated the pace at which they need to adapt to meet market demands. Taking Action.

Banking 52

Banking 2022 Financial Multi-Channel 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Increase customer awareness about the category and its benefits through targeted marketing campaigns, educational content, and storytelling.

Retail 52

Retail Feedback 2023 Social Media 52

CSM Magazine

MAY 6, 2024

billion in 2021 and it’s expected to more than double by 2030. While this has driven the growth of the fast-food market, it has also opened a space for healthier delivery options. Urban Farming When most of us think of farms, we think of vast open fields, and that used to be the only real way to grow large amounts of vegetables.

Innovation 52

Innovation Technology 2030 2011 52

Clarivate

OCTOBER 26, 2022

The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. Sustainability – a shared, global imperative. Focusing on sustainable energy sources.

2030 52

2030 Government 2022 Innovation 52

Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

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2030 2027 2024 2023 59

Think Customers

MARCH 2, 2020

Microsoft pledged to be carbon negative by 2030 and by 2050 it will remove the entirety of its carbon emissions since its founding in 1975. One of the biggest promises in terms of sustainability is Microsoft’s effort to combat carbon emissions, a factor in climate change.

Consumers 52

Consumers 2030 2020 2019 52

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. AI in medical imaging, a large segment of this market, was valued at $1.7 billion by 2030.

Healthcare 52

Healthcare 2030 Document Innovation 52

Clarivate

DECEMBER 15, 2022

To address global sustainability issues, the United Nations defined 17 Sustainable Development Goals (SDGs) to be achieved by 2030. At the local level, the focus should be on the last phase of goods delivery – to the end customer (us, retail stores, markets, etc.).

Transportation 59

Transportation 2030 2021 2019 59

Magellan Solutions

SEPTEMBER 9, 2022

According to the Acumen Research and Consulting report, the AI in accounting market size is anticipated to reach US$ 53,893 Million by 2030 , with only US$ 1,511 Million allotted for 2021. It has the enormous potential to replace manual labor and free up human beings to pursue innovation and creativity.

Financial 75

Financial 2030 Reference Technology 75

ChurnZero

APRIL 7, 2023

Artificial intelligence (AI) tells a story about technology’s evolution—productivity, innovation, and the relentless push forward. In fact, the global AI market is expected to reach $110.8 billion by 2030, according to research from Acumen research and consulting.

2030 52

2030 E-support Definition Entertainment 52

West Monroe

FEBRUARY 28, 2023

What’s required is the right mixture of technology innovation, regulatory incentives, cost-recovery, and norms setting to propel the supply community forward in providing an improved product. Exercising this leverage over this supply is not an unreasonable stretch goal; we routinely witness similar leverage played out in other markets.

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Measurement Transportation 2025 2026 52