NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. The First Mover Club.

Marketing 81

Marketing 2024 2030 2008 81

CSM Magazine

NOVEMBER 4, 2024

Today, in this globalized world, businesses of any size want to expand their reach and exploit new markets beyond borders. Being able to communicate well with customers in your customers’ mother tongues is a very important element of success in chances of entering and competing successfully in an international market.

Customer Experience 52

Customer Experience 2030 Culture Competitive Advantage 52

Forrester's Customer Insights

NOVEMBER 13, 2024

The global commercial AI software governance market is poised for exceptional growth. Forrester forecasts that by 2030, spending on off-the-shelf AI governance software will more than quadruple, reaching $15.8 billion and capturing 7% of overall AI software spending.

2030 34

2030 Government 2024 Marketing 34

CSM Magazine

NOVEMBER 5, 2024

The customer experience management market is on track to grow at a 15.4% compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions. With insights from past cases and solutions to common issues, agents can respond more quickly and accurately.

Customer Service 52

Customer Service Management 2030 Omnichannel 52

Forrester's Customer Insights

SEPTEMBER 11, 2023

The technology’s wide applicability across industries and occupations will drive massive growth: According to Forrester’s new forecast, generative AI will have an average annual growth rate of 36% up to 2030, capturing 55% of the AI software market.

2030 61

2030 Social Media Marketing Insights 61

CSM Magazine

SEPTEMBER 27, 2023

The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 billion in 2030. The data helps generate impactful insights, enabling businesses to analyze customer behavior and offer personalized experiences.

Technology 59

Technology Tourism Travel 2030 59

CSM Magazine

JANUARY 22, 2024

These platforms enable businesses to automate, optimize, and scale their customer service operations, while also gaining insights into customer behavior, preferences, and needs. The SaaS customer service market is growing rapidly, as more businesses realize the benefits of using cloud-based platforms to improve their customer service.

Customer Service 52

Customer Service 2023 E Commerce 2030 52

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

ChurnZero

NOVEMBER 30, 2023

The question: Will AI replace most of your Customer Success team by 2030? In other words, AI will help businesses to better serve their customers—and customer experience is becoming increasingly important in competitive markets. While the technology is likely to improve over time, she doesn’t think it will happen by 2030. “Six

Customer Success 52

Customer Success 2030 Management Chief Customer Officer 52

Magellan Solutions

FEBRUARY 14, 2024

Healthcare Analytics Advanced analytics of healthcare data for strategic insights can be outsourced to experts. No wonder the healthcare business process outsourcing market in the Philippines has seen fast growth lately. Experts predict this market will continue expanding quickly , with yearly growth of around 10.1%

Call Center 98

Call Center Healthcare Hospitality Insurance 98

SurveySensum

AUGUST 4, 2023

According to Fortune Business Insights , the global loyalty management market size was valued at $5.29 billion by 2030. When a current user refers someone to sign up for Dropbox, they both receive extra storage space as a reward, incentivizing word-of-mouth marketing and customer loyalty. billion in 2023 to $28.65

Loyalty Programs 52

Loyalty Programs Retail Loyalty 2030 52

CSM Magazine

MARCH 5, 2024

The global healthcare IT market is growing, poised to reach $1.8 trillion by 2030. Custom patient engagement mobile app development While more than 350,000 patient engagement apps are already available on the market, sometimes a custom solution that will suit your requirements is the best fit. It translates to a CAGR of 15.8%

Engagement 52

Engagement Healthcare Hospitality 2030 52

Magellan Solutions

MARCH 27, 2023

As stated in the 2019 ISG Momentum® Market Trends & Insights Geography Report , more than 90% of the top 2000 global corporations have arrangements for IT outsourcing in 2019. It is predicted that the rate of growth of business process outsourcing will be higher than 9% each year until 2030.

2030 52

2030 2023 2019 E Commerce 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Return on Investment 2030 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Return on Investment 2030 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. It provides the insights to make informed decisions aligned with your business goals. You can find specialized expertise in your local market, enabling you to tackle complex tasks and projects more efficiently.

2030 52

2030 Call Center 2011 Culture 52

Peter Lavers

JANUARY 6, 2020

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

2030 52

2030 Definition B2B Blog 52

SurveySensum

NOVEMBER 3, 2023

AI is shaping the future of customer service, Embracing AI today means you’ll be ready for the customer-centric world that stays ahead in a fast-moving market to cater to your needs. CAGR by 2030, reflecting the increasing adoption of these AI assistants. It’s a partnership that creates a win-win situation for you.

2024 52

2024 Customer Service E Commerce E-support 52

SurveySensum

JULY 24, 2023

According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030. And here’s the cool part: for retailers with complex products or services, self-service kiosks come to the rescue!

Retail 52

Retail 2023 Customer Experience E Commerce 52

Oracle

OCTOBER 8, 2019

If you’re interested in the future of digital commerce, the Gartner 2019 Magic Quadrant for Digital Commerce covers some important trends shaping the market, as well as evaluates 13 vendors including Oracle. Insights from AI offer CX and operational advantages. View a complimentary copy of the full report.

2019 40

2019 2030 2023 Customer Retention 40

Solvvy

OCTOBER 12, 2022

Those insights can help you make informed decisions to enhance your offerings and service and strengthen your business competitively. . CAGR in the chatbot market from 2022 to 2030, reaching $3.411 billion globally. . Are All Chatbots Artificial Intelligence Chatbots? Acumen Research and Consulting predicts a 23.7%

2030 94

2030 Virtual Agent Interaction Technology 94

Strativity

MARCH 7, 2023

ChatGPT is a giant leap forward in Al ; capabilities we didn’t expect to see before 2025 or 2030 are available today. With the growth of Al, consumers may discover and interact with a brand’s personality in ways marketing teams will no longer control. Why does ChatGPT matter to brands?

Brands 98

Brands 2030 Workshop Consumers 98

Ecrion

SEPTEMBER 1, 2020

This has created a different trend in employment this year – AI will consume the low skilled in the market, but the demand for high skilled jobs will increase. As AI becomes more powerful and efficient at researching a particular market and demographic, acquiring consumer data will become easier than ever before.

2020 105

2020 Healthcare 2030 Technology 105

Uplight

DECEMBER 6, 2023

The opportunity for virtual power plants (VPPs) markets is huge. DOE predicts, for example, that VPPs could serve 20% of peak load and save $10B in annual grid costs by 2030 by displacing traditional (peaker) generation.

2030 52

2030 Marketing Insights 52

Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

2030 59

2030 2027 2024 2023 59

Forrester's Customer Insights

NOVEMBER 28, 2023

Forrester’s Global AI Software Forecast, 2023-2030 supports this, as content marketing is the third largest category for specialized genAI software spend. Generative AI’s emergence triggered a landslide of interest and experimentation across sectors, including social media and content.

2030 51

2030 Social Media 2023 Technology 51

Forrester's Customer Insights

SEPTEMBER 5, 2019

A buyers’ market for enterprise software will emerge. As global enterprise spending on software surpasses the $1 trillion mark in the coming decade, the growth rate of software spending will slow to 4% per annum from 7% historically.

2030 43

2030 Marketing 2020 Customers 43

Peter Lavers

FEBRUARY 6, 2020

In it he explores how market disruption leads to pressurised sales and service environments across sectors, and draws from the findings of the SAS / Futurum “Experience 2030” report to review the trends of digital transformation and insight-driven customer engagement that will continue and increase.

2030 11

2030 Customer Experience Blog Innovation 11

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. Data Performance Insights for Strategic AI Campaigns. million next year. “You

Call Center 52

Call Center Social Media Contact Center Omnichannel 52

West Monroe

JANUARY 25, 2022

Our survey echoes this optimism: In the next three years, 70% of respondents from the manufacturing sector expect to grow organically, 51% intend to introduce new products or services, 42% plan to enter new sub-segments or markets, and 40% expect to grow through acquisition. Senior Partner, Marketing, Sales & Service. Andy Gaeckle.

2022 52

2022 E Commerce Competitive Advantage Leadership 52

LiveChat

NOVEMBER 20, 2018

In fact, IHS Markit expects that by 2030, 125 billion devices could be connected via the IoT. The rapid growth of the IoT is changing the marketing landscape as well. Many brands and marketers are reconsidering their strategies because of it. It can help improve customer experience in the B2B market as well.

E Commerce 78

E Commerce Customer Experience E-support B2B 78

West Monroe

DECEMBER 20, 2022

While nearly 4,000 companies are acting on climate change, only one-third of them have set a net-zero emissions commitment, a near even split between enterprise (800 out of Global 2000) and mid-market (700 out of millions of SMEs). Industrial IoT sensors can be used to gather data that enables insight into optimizing energy usage.

2021 52

2021 2022 Metrics Leadership 52

West Monroe

DECEMBER 20, 2022

While nearly 4,000 companies are acting on climate change, only one-third of them have set a net-zero emissions commitment, a near even split between enterprise (800 out of Global 2000) and mid-market (700 out of millions of SMEs). Industrial IoT sensors can be used to gather data that enables insight into optimizing energy usage.

2021 52

2021 2022 Metrics Leadership 52

SurveySensum

JULY 20, 2023

To address this, we have put together a comprehensive guide that provides insights into common pain points in both digital and in-store retail experiences , providing actionable strategies to resolve them. Analyzing this feedback using powerful text analytics , they discovered important insights. The observation? And guess what?

Retail 52

Retail Feedback 2023 Social Media 52

Clarivate

OCTOBER 26, 2022

Through this report, we produce new insights to enlighten and empower all stakeholders – governments, corporations and society – and drive meaningful sustainability impact today and for the future. For more market insights as demonstrated in this analysis, contact us today. __. [1] Sustainability – a shared, global imperative.

2030 52

2030 Government 2022 Innovation 52

SurveySparrow

JANUARY 5, 2021

You have to gather insights about your employees’ engagement, work performance, and satisfaction to calculate the ROX. In The Consumer Insight Survey, 2019, PwC made a model including five factors for measuring the returns on experience. This helped them to get steady growth and recognition in the market. .

Employee Experience 52

Employee Experience Measurement Net Promoter Score Return on Investment 52

Clarivate

MARCH 17, 2022

The UN identified special considerations for publishers with the release of the SDG Publishers Compact which includes 10 action points that publishers, publishing associations and others can commit to undertaking in order to accelerate progress towards the Sustainable Development Goals by 2030. SDG 1: No Poverty.

2030 98

2030 2021 2013 2015 98