Calabrio

MARCH 31, 2025

In the process, the contact center AI market is expected to nearly triple in size between 2025 and 2030 as organizations expand investments, tools and capabilities multiply, and new challenges come and go. How can this technology translate into real, impactful improvements for your contact center?

Contact Center 52

Contact Center Customer Service Virtual Agent 2025 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 billion in 2030. What is Metaverse Technology and How Has it Benefited Businesses?

Technology 59

Technology Tourism Travel Entertainment 59

Thematic

JANUARY 21, 2025

Whether identifying common complaints, spotting trends, or measuring customer sentiment, text analytics gives you the power to act on data. billion by 2030. It’s the technology behind chatbots, speech recognition, and translation tools. Text analytics will only grow in importance. billion in 2025, and grow further to $78.65

Insights 62

Insights Social Media E Commerce 2030 62

Thematic

FEBRUARY 2, 2025

billion by 2030. It’s better to start small and expand once you see measurable results. Basically, these technologies understand text, learn from patterns, and even predict trends, making qualitative data analysis a breeze. In 2023, the global text analytics market was valued at $15.54   Text analytics is the key.

Social Media 62

Social Media 2030 Customer Satisfaction Feedback 62

SurveySparrow

JANUARY 5, 2021

They’re not aware of the benefits of employee experience, or they don’t know how to measure the returns on employee experience. However, businesses may find it hard to measure the returns on employee experience. Here’s how you can measure return employee experience to gain long term success. .

Employee Experience 52

Employee Experience Measurement Net Promoter Score Return on Investment 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Expectations for return on investments are high.

ROI 52

ROI Technology Return on Investment 2030 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Expectations for return on investments are high.

ROI 52

ROI Technology Return on Investment 2030 52

Magellan Solutions

MARCH 27, 2023

Other common tasks outsourced by small businesses: Digital Marketing (34%) Development (28%) Customer Service (24%) Human Resources (24%) By 2030, it is anticipated that the market for business process outsourcing would be worth US$525 billion, as demonstrated in Grandview Research. With nearly 1.44 Its market value in 2016 was US$106.46

2030 86

2030 2023 2019 E Commerce 86

Strativity

MARCH 7, 2023

.” There is a reason Microsoft is integrating this new technology across their product and service portfolio. ChatGPT is a giant leap forward in Al ; capabilities we didn’t expect to see before 2025 or 2030 are available today. There is a reason Al has both boosted valuations and, just as quickly, dropped share prices.

Brands 98

Brands 2030 Workshop Consumers 98

Lumoa

SEPTEMBER 30, 2022

This includes an ever-changing landscape, increasing competition, and new technologies, among many other variables. . Now, banks are not only expected to provide immediate assistance but also to adopt real-time payment technologies. The revenue of the banking AI industry will exceed 64 billion US dollars by 2030. .

Banking 88

Banking 2023 Customer Experience Financial 88

eglobalis

FEBRUARY 24, 2025

This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. The truth is that CX will not disappear.

2030 296

2030 B2B Culture Innovation 296

Magellan Solutions

MARCH 27, 2023

Other common tasks outsourced by small businesses: Digital Marketing (34%) Development (28%) Customer Service (24%) Human Resources (24%) By 2030, it is anticipated that the market for business process outsourcing would be worth US$525 billion, as demonstrated in Grandview Research. With nearly 1.44 Its market value in 2016 was US$106.46

2030 52

2030 2023 2019 E Commerce 52

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines.

Call Center 52

Call Center Social Media Contact Center Omnichannel 52

CSM Magazine

APRIL 5, 2018

While the reality of super intelligence may be a few decades away, contact centres are experiencing the now of this technology and asking themselves whether increased automation will also mean an increase in P45s. AI is expected to take over around 38% of US jobs by the year 2030.

Customer Care 40

Customer Care 2004 2030 Average Handle Time 40

CSM Magazine

FEBRUARY 14, 2024

Call tracking services have changed how solar companies measure if their ads work. As this technology gets better, its effects on sales are big. billion by the end of 2030. As the sun power business grows, using call analysis has become a key way for firms trying to improve their marketing efforts.

Marketing 52

Marketing 2030 Social Media Competitive Advantage 52

West Monroe

DECEMBER 20, 2022

technologies will be significant to reaching sustainability targets. technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. Green IT : Enterprise technology accounts for 1% of global greenhouse emissions. The result?

2021 52

2021 2022 Metrics Leadership 52

West Monroe

DECEMBER 20, 2022

technologies will be significant to reaching sustainability targets. technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. Green IT : Enterprise technology accounts for 1% of global greenhouse emissions. The result?

2021 52

2021 2022 Metrics Leadership 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Increased Efficiency and Productivity Offshore outsourcing providers often have well-established processes and technologies to streamline operations. One popular tactic is outsourcing to other countries to make operations more efficient.

2030 52

2030 Call Center 2011 Culture 52

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. Introduction: Why Predictions of CXs Demise Miss the Mark The claim that CX will cease to exist assumes a level of technological and organizational perfection that is implausible.

2030 422

2030 B2B Culture Government 422

West Monroe

JUNE 29, 2023

Case in point: 29 out of the 30 largest utilities in the United States have a net-zero carbon goal, committed to reducing and offsetting emissions across Scopes 1, 2 and 3 by 2050—with some utilities committing to achieve it by 2030. Carbon emissions are generally measured in three scopes across industries (Figure 1).

Transportation 52

Transportation Travel 2030 E-support 52

SurveySensum

NOVEMBER 3, 2023

It’s a prime example of how technology can enhance our interactions, making customer service a place where your needs are met with efficiency and empathy. CAGR by 2030, reflecting the increasing adoption of these AI assistants. Instead of detracting from the customer service experience, AI enhances it.

2024 52

2024 Customer Service E Commerce E-support 52

West Monroe

JUNE 29, 2023

Case in point: 29 out of the 30 largest utilities in the United States have a net-zero carbon goal, committed to reducing and offsetting emissions across Scopes 1, 2 and 3 by 2050—with some utilities committing to achieve it by 2030. Carbon emissions are generally measured in three scopes across industries (Figure 1).

Transportation 40

Transportation Travel 2030 E-support 40

Clarivate

MARCH 17, 2022

The UN identified special considerations for publishers with the release of the SDG Publishers Compact which includes 10 action points that publishers, publishing associations and others can commit to undertaking in order to accelerate progress towards the Sustainable Development Goals by 2030. SDG 1: No Poverty. About the authors.

2030 98

2030 2021 2013 2015 98

West Monroe

JUNE 25, 2024

The Manufacturing Leadership Council's Manufacturing in 2030 Project dives deep into the opportunities and challenges of data mastery within the industry. The manufacturing industry anticipates a dramatic increase in data volumes by 2030, emphasizing the need for advanced data management strategies.

2030 52

2030 Government Leadership Download 52

West Monroe

JUNE 25, 2024

The Manufacturing Leadership Council's Manufacturing in 2030 Project dives deep into the opportunities and challenges of data mastery within the industry. The manufacturing industry anticipates a dramatic increase in data volumes by 2030, emphasizing the need for advanced data management strategies.

2030 52

2030 Government Leadership Download 52

West Monroe

FEBRUARY 28, 2023

Gas LDCs are advancing a wide range of decarbonization measures and plans, often as part of jurisdiction-sponsored study and planning efforts. The many measures are available for pursuit today. Many are also deploying and evaluating advanced emissions detection technology, some of which are even satellite-based.

Measurement 52

Measurement Transportation 2025 2026 52

Clarivate

APRIL 25, 2024

As part of the 2030 Agenda for Sustainable Development, the United Nation (UN) has outlined seventeen Sustainable Development Goals (SDGs) as a blueprint for peace and prosperity for people and the planet. Patents can help organizations measure this innovation and provide a trackable KPI to map progress against UN SDGs.

Innovation 59

Innovation 2030 Document Measurement 59

SmartKarrot

APRIL 17, 2023

This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human. With the growing technology, AI Conversational Intelligence has transformed communication between humans and machines.

Virtual Agent 10

Virtual Agent 2030 Customer Success Customer Satisfaction 10

West Monroe

AUGUST 16, 2022

The Act includes $369 billion in renewable energy production to bolster domestic manufacturing, modernize the grid, increase resilience, and reduce carbon emissions by 40% by 2030. It also provides industry-wide incentives to boost the production, implementation, and adoption of clean energy generation and decarbonization technologies.

2030 52

2030 Transportation Consumers Technology 52

West Monroe

AUGUST 9, 2022

The Act includes $369 billion in renewable energy production to bolster domestic manufacturing, modernize the grid, increase resilience, and reduce carbon emissions by 40% by 2030. It also provides industry-wide incentives to boost the production, implementation, and adoption of clean energy generation and decarbonization technologies.

2030 52

2030 Transportation Consumers Technology 52

West Monroe

NOVEMBER 28, 2023

and EU are both in a race to attract, develop, and scale significant sources of renewable energy and enable clean technologies—presenting plentiful targets and opportunities for investors. The global cleantech market will be worth an estimated €600 billion per year by 2030. In response to the U.S. billion valuation).

2023 52

2023 2030 Transportation Technology 52

West Monroe

NOVEMBER 28, 2023

and EU are both in a race to attract, develop, and scale significant sources of renewable energy and enable clean technologies—presenting plentiful targets and opportunities for investors. The global cleantech market will be worth an estimated €600 billion per year by 2030. In response to the U.S. billion valuation).

2023 52

2023 2030 Transportation 2021 52

Magellan Solutions

SEPTEMBER 9, 2022

According to the Acumen Research and Consulting report, the AI in accounting market size is anticipated to reach US$ 53,893 Million by 2030 , with only US$ 1,511 Million allotted for 2021. Compliance to strict security measures ensure businesses that their data and sensitive information are protected and safe from threats. . #3)

Financial 75

Financial 2030 Reference Technology 75

Clarivate

DECEMBER 15, 2022

Through careful planning, cooperation among stakeholders and application of emerging technologies, logistics can support the world toward a better, more sustainable future. To address global sustainability issues, the United Nations defined 17 Sustainable Development Goals (SDGs) to be achieved by 2030. 4] Llano, C., Perez-Garcia, J.

Transportation 59

Transportation 2030 2021 2019 59

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. billion by 2030. AI in medical imaging, a large segment of this market, was valued at $1.7

Healthcare 52

Healthcare 2030 Document Innovation 52

West Monroe

APRIL 4, 2023

In the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate. We can expect to soon see it embedded in workplace technologies, enterprise resource planning systems, and other business applications.

2023 52

2023 Measurement Leadership 2030 52

ChurnZero

APRIL 7, 2023

Artificial intelligence (AI) tells a story about technology’s evolution—productivity, innovation, and the relentless push forward. It’s difficult to measure its influence when we are in the midst of adopting it (how could we know how easy spell check, online shopping, or toll booths would become, in hindsight?).

2030 52

2030 E-support Definition Entertainment 52