Airlines Culture Customer Experience Professionals 
BlueOcean
JUNE 27, 2024
What Happens to CX When the Whole Company Is Aligned Customer experience is a front-and-center topic for the contact center… but excellent CX depends on the entire organizational culture. She argues that these elements must work together seamlessly, much like a symphony, to create lasting customer loyalty and advocacy.
Experience Investigators by 360Connext
JUNE 1, 2017
It’s only been in the last decade that we’ve seen any companies take the time to proactively think about a customer’s journey, and only within the last 5 years or so we’ve seen a steady expansion of those with “experience” or “customer” in their titles at the upper tiers of management.
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CX Journey
MARCH 12, 2015
As companies focus inward to understand how to achieve their customer experience goals, the term “engagement” is often used interchangeably with “culture.” The two terms are related, and they’re both elements of customer experience improvement. Prompts might include: “We know who is responsible for the customer.”
Think Customers
DECEMBER 12, 2014
Companies with customer-obsessed cultures--think USAA or Southwest Airlines--differentiate themselves in their industries and earn major financial benefits as a result.
Forrester
JANUARY 6, 2015
Companies with customer-obsessed cultures - think USAA or Southwest Airlines - differentiate themselves in their industries and earn major financial benefits as a result.
Michel Falcon Experience
JANUARY 16, 2017
I read books on customer experience, I set up a Feedly account and read dozens of articles every day on the subject. I reached out to customer experience professionals on Linkedin and asked many questions. What is the ‘culture of learning’ like in your company? Buy relevant books.
Forrester
SEPTEMBER 12, 2014
I especially love the fact that in a very real sense there is no "Europe" as such: The UK experience is not the German experience, which is not the French experience, which is not the Italian experience, and so on. Read more Categories: Airlines. Customer Experience Forum. Customer Experience Forum.
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