Alida

JULY 14, 2017

The PC giant long ago decided to sell through partners and retail channels too, but today some established brands are opting to experiment with their own direct-to-consumer (DTC) models. According to Nielsen, 90 percent of consumers would rather buy directly from a brand if they could. Nerds are also serious about their chosen brands.

E Commerce 147

E Commerce Consumers Apparel Retail 147

Calabrio

MARCH 10, 2025

Analytics How Retail Brands Can Leverage Intelligence Reduce Product Returns & Combat Serial Returners Share For retail brands, returns are anything but a small issue. For brands, the ripple effects include increased return processing costs, disrupted inventory management, and potential damage to customer relationships.

Retail 40

Retail Brands Contact Center Apparel 40

Alida

JUNE 19, 2018

Large brands are increasingly turning to smaller ones for inspiration. These brands are hoping that by learning and adopting a startup mentality, they can fend off disruption and continue to lead their industry. In many ways, copying or even acquiring smaller players makes sense for larger brands. Thinking small to get bigger.

Brands 138

Brands Apparel Retail Consumers 138

Experience Investigators by 360Connext

SEPTEMBER 2, 2020

How Do Great Brands Deliver a Consistent Customer Experience? Some brands deliver consistently delightful experiences for customers like magic. Other brands seem to base the experience on which employee answers the call. How can some brands get it so right, so consistently? What’s our Brand Promise?

Airlines 214

Airlines Brands Hotels Apparel 214

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

CSM Magazine

JANUARY 28, 2025

Whether delivered through an online knowledge base , interactive webinars, or in-platform tutorials, customer education ensures your users not only understand your offering but also develop a deeper connection to your brand. How Does Customer Education Work? Here’s how businesses typically implement education initiatives: 1.

Loyalty 52

Loyalty Apparel Webinar Workshop 52

Forrester's Customer Insights

JUNE 25, 2021

Forrester’s latest Digital Go-To-Market Review evaluates 27 brands in the apparel and footwear sector to see how well they are positioned to thrive independently.

Apparel 49

Apparel Marketing Innovation Consumers 49

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. In essence, Nike has built a community where fans feel valued and rewarded for being part of the brand. The brand has mastered the art of making online shopping feel personal and tailored.

NPS 52

NPS Loyalty Loyalty Programs Sports 52

CSM Magazine

APRIL 19, 2021

Xpedition , the Microsoft Dynamics Gold partner and trusted solution provider to the fashion and apparel sector, is partnering with Voyado the committed CRM challenger and natural choice for retailers in the Nordics, to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty.

Fashion 72

Fashion Loyalty Apparel 2004 72

ProProfs Chat

MAY 28, 2020

No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . However, brand loyalty has become just another ‘buzz-phrase’. What Is Brand Loyalty. What is brand loyalty? How to build brand loyalty?

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

CSM Magazine

DECEMBER 17, 2024

Enhanced Personalization Todays customers expect brands to know themwhat they want, when they want it, and how they want it. Optimized E-Commerce Recommendations Imagine running an e-commerce business selling apparel. A well-informed support experience leads to faster resolutions and happier customers.

E Commerce 52

E Commerce Insights E-support Customer Experience 52

delighted

MAY 11, 2021

A customer journey map is a visual storyline that helps you understand each engagement a customer has with your brand (from the time they become aware of your business to the time they leave). As a result, you’re better equipped to turn your business into a customer-centric brand and in turn, influence lasting customer loyalty.

Loyalty 79

Loyalty Brands Customer Journey Mapping Social Media 79

Talkdesk

DECEMBER 18, 2020

Years of fast and convenient returns for online purchases have created permanent habits, such as purchasing multiple sizes of apparel in order to return those that don’t fit: To minimize the financial impact on your business, here are three areas of focus to reduce holiday return volume: . Provide a great post-purchase customer experience.

Retail 106

Retail Apparel 2020 Touchpoint 106

PK

APRIL 10, 2020

Explore product diversification and empathetic adaptive strategies (apparel brands producing masks; distilleries producing hand sanitizer). “Look for the helpers” and “be a part of the solution” are the new mantras. How can your products and services offer solutions to immediate problems?

Retail 98

Retail Consumers Apparel Touchpoint 98

Customer Bliss

APRIL 18, 2018

This single action that has rocked the Starbucks brand gets squarely to the importance of why employee hiring and engagement is so critical to its reputation. This case study from my new book is about ThirdLove , a product development company and retailer that recognized an unconscious bias in the women’s apparel industry.

Apparel 163

Apparel Automotive Books 2013 163

Magellan Solutions

JUNE 27, 2019

From schools to services, even FMCG (Fast-moving Consumer Goods) to clothing brands, as long as your business has constant and direct contact with consumers, partnering with a live chat service provider can help your company build relationships with them. The post How Can Live Chat Increase Your Online Apparel Store Conversion?

Apparel 40

Apparel 2013 Retail Omnichannel 40

Kayako

MARCH 14, 2017

Warby Parker are just one of many brands in the fast-growing vCommerce space who are inciting incredible customer love as a result of their their dogged focus on delivering fantastic customer experiences – and reaping the rewards: their latest funding pegs them at an eye-watering $1.2 Brandon (@TheBrandonPFrye) February 22, 2017.

Brands 39

Brands Customer Experience 2017 Retail 39

Second to None

MAY 24, 2018

At the end of the day, it comes down to your employee’s ability to make real, human connections with individuals who contact your brand online , over-the-phone , or walk into your store. Of the brands we measured, the highest average number of employees present when a customer walked into the store was four, and the lowest was 2.74.

Apparel 86

Apparel Retail Competitive Advantage Voice of Customer 86

BirdEye

MAY 12, 2023

In this article, we’ll look at some of the big brands’ most successful referral code examples for inspiration. It looks simple, but it has taken major brands a lot of time and resources to determine what works best. So let’s examine how many brands leverage referral codes for their business.

2023 98

2023 Apparel Reference Social Media 98

Optimove

FEBRUARY 17, 2025

This principle suggests that a prospective customer needs to encounter a brands message at least seven times before taking action. A simple, yet powerful concept, the Marketing Rule of 7 asserts that consumers need to encounter a brands message at least seven times before it sticks. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

Oracle

MAY 23, 2018

All kinds of brands are looking for ways to reach their end-customers better with beautiful websites and carefully orchestrated shopper journeys. But most brands are only seizing half of the opportunity. Brands are competing for less shelf space. Brands finally have a direct window to the consumer. Electronics.

Brands 49

Brands Apparel B2B Retail 49

CSM Magazine

JANUARY 30, 2024

Zappos Zappos, the online footwear and apparel trailblazer, has carved a niche by making customer service an art. In this section, we explore the triad of customer loyalty, brand reputation, and overall business prosperity, elucidating how exceptional customer service ignites and propels each of these pivotal components.

Customer Centricity 111

Customer Centricity E Commerce Exceptional Customer Service E-support 111

Joe Rawlinson

JULY 22, 2024

Imagine your team members sporting customized apparel or stationery—these items not only create a professional look but also reinforce a shared identity and pride in their workplace. Conclusion Fostering a culture of appreciation not only boosts employee morale but also strengthens your company’s brand identity.

Apparel 78

Apparel Return on Investment Sports Culture 78

CX Journey

NOVEMBER 5, 2015

Differentiation will be how brands win. Your customer experience must be developed and delivered based on unique brand attributes and values. In fact, your customer experience is the most powerful way to make your brand uniqueness real and valuable. Now it's time for you to make it a powerful brand differentiator.

Customer Experience 96

Customer Experience Apparel Competitive Advantage Retail 96

NetBase

AUGUST 27, 2020

Retailers are always on the lookout for a way to connect with consumers, and what better way than capturing their exact verbatims about your brand? In this article we will cover vital information on: Why brands’ searching isn’t always enough and how filters can help pull specific information you’re looking for. as of June 20.

Consumers 98

Consumers Retail Social Media Apparel 98

Storyminers

MAY 3, 2017

Apparel retailers who want to make a statement by differentiating their brands and connecting with their customers must go beyond table stakes (see the list below) and find ways to personalize their service experiences. The kind of stories that introduce your future customers to your stores and your brand.

Apparel 72

Apparel Retail Banking Sales 72

Strativity

JANUARY 6, 2023

In times of economic turmoil, brands tend to think of cost-saving measures such as limiting new products or cutting overheads as the ultimate solution to budgetary woes. This year and beyond, companies in any space—whether apparel, food, or fitness—need to prioritize creating ecosystems consumers can’t live without.

Brands 52

Brands Apparel Airlines Hotels 52

Joe Rawlinson

SEPTEMBER 23, 2024

Whether it’s to build brand recognition or foster deeper connections with clients, promotional products are versatile tools that help your business stay top-of-mind. Clients are far more likely to keep and use items they find practical, which in turn provides ongoing exposure for your brand.

Loyalty 78

Loyalty Apparel Wireless Events 78

C Space

JANUARY 18, 2021

How did 2020 change the rules of engagement between customers and brands? Over the next 12 weeks, we’ll be sharing what we’ve discovered about the state of the customer, now – and the implications for brands. Here are the five brands to watch to watch in 2021. The new rules of engagement (according to customers).

Engagement 116

Engagement 2020 2021 Financial 116

BirdEye

JULY 10, 2023

Customers and brand ambassadors aren’t the only prospects out there who can support your business. From Instagram influencers to big-name industry leaders, partnering with like-minded brands can help you unlock valuable new opportunities. Table of contents Why do brand collaborations work?

Brands 52

Brands Fashion Social Media Retail 52

BirdEye

JULY 31, 2023

How do brands collaborate with a social media content creator? On the other hand, social media managers oversee the strategy, planning, and execution of a brand’s social media presence. How do brands collaborate with a social media content creator? Keeping your followers captivated does wonders for your brand awareness.

Social Media 52

Social Media Brands Multi-Channel Demo 52

Oracle

DECEMBER 20, 2018

According to a recent poll by Branded , a data insight company, one in two shoppers entered this holiday season with a set budget. According to the survey, “The Silent Generation outspends all other generations (3 times as much) on sporting goods, and plans to spend the most (39 percent of their planned holiday budget) on apparel.”

Consumers 74

Consumers 2005 Apparel 2018 74

C3Centricity

SEPTEMBER 14, 2020

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Offering free returns may work for apparel but not for electronics. Am I being naive? Maybe, but I’m not so sure. But will they?

Retail 119

Retail E Commerce Apparel Transportation 119

Optimove

SEPTEMBER 28, 2022

Cultivating a winning brand/consumer relationship means creating a unified customer experience across both the digital and the physical, creating magical micro-moments that customers love. Make your brand memorable! Bottom line? And one of the optimum ways to do this? Bridging the Gap between your Digital and Physical Real Estate.

Retail 52

Retail Brands Marketing Sports 52

NetBase

JULY 9, 2020

The level of intensity they create rivals that of the Beatles, with fans swooning virtually as well as in person, generating seismic shifts in brand awareness for those lucky enough to take advantage of this trend. Followers or retweets are ego boosts for any brand, however its engagement that really brings the party. But is it useful?

Apparel 56

Apparel Fashion Social Media Multi-Channel 56

NICE inContact

DECEMBER 9, 2015

From its humble beginnings as a hat business founded by German nationals who fled Europe in 1938, to a global corporation with five brands, Columbia Sportswear is made up of real people who are passionate about the outdoors. inContact’s Agent Interface automatically provides all the information they need to be the voice of any brand.”.

E Commerce 75

E Commerce Customer Service Contact Center E-support 75

Kerry Bodine

JANUARY 29, 2019

However, we did find journey managers in product-focused industries, including apparel & fashion, building materials, chemicals, cosmetics, food & beverages, luxury goods and jewelry, and packaging & containers.

Management 93

Management Chief Customer Officer Apparel Telecommunications 93