BirdEye

MARCH 20, 2023

In this article, we’ll show you how to create an effective social media strategy that is goal-oriented, audience-focused, content driven, and measurable. The post Reinforce your brand value with a social media strategy appeared first on Birdeye Customer Experience Management. Book time with a Birdeye expert to learn more today.

Social Media 52

Social Media Brand Values Brands Measurement 52

InMoment XI

SEPTEMBER 14, 2023

This article delves deep into the critical role that reputation management plays in determining a brand’s success. We’ll explore how effectively managing public perception can significantly impact your brand’s credibility, consumer trust, and financial outcomes.

Brands 195

Brands Management Social Media Feedback 195

Very Best Service

FEBRUARY 8, 2025

This article delves into industries particularly well-suited for social customer service, exploring the reasons behind their success and highlighting best practices that set the standard. Professional Tone: Maintaining a consistent and professional tone across all interactions helps build trust and reflects the company's brand values.

Customer Service 52

Customer Service Social Media Healthcare Hospitality 52

Experience Investigators by 360Connext

APRIL 2, 2024

Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Related Article: 3 Employee Experience Touchpoints That Impact Customer Experience “Customer Touchpoint” is NOT Just Business Jargon The concept of customer touchpoints is more than just business jargon!

Touchpoint 143

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 143

Experience Investigators by 360Connext

APRIL 2, 2024

Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Related Article: 3 Employee Experience Touchpoints That Impact Customer Experience “Customer Touchpoint” is NOT Just Business Jargon The concept of customer touchpoints is more than just business jargon!

Touchpoint 137

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 137

BlueOcean

JANUARY 22, 2019

In an outsourced solution, you need to be sure your partner (or prospective partner) is truly capable of adopting your brand and brand voice. Your agents have to be living and breathing your brand values on the frontline. Related Articles. Let’s talk about how we can help! The True Cost of Losing a Customer.

2019 204

2019 Consumers Customer Experience Contact Center 204

CSM Magazine

DECEMBER 2, 2024

Three-dimensional videos engage viewers and effectively communicate brand messages in an entertaining and humanized manner. This article delves into the many benefits of this tool, so keep reading. Animations using 3D techniques help build a brand by providing visual representations that can be customized to showcase brand values.

Entertainment 52

Entertainment Brands Connections Brand Values 52

CSM Magazine

DECEMBER 3, 2024

If you’re not happy with the tone of an article or blog post, you can use online tools such as Undetectable’s humanizer tool to improve the overall readability before you review the finished product. #3 This is when AI-powered tools can quickly draft personalized marketing messages and website content that will appeal to your target market.

Marketing 52

Marketing Social Media Return on Investment Advertising 52

Russel Lolacher

JUNE 15, 2021

I read a lot of articles, books and blog posts about customer service experience and ways to attract, retain and reacquire customers to keep organizations happy and healthy. Denise Lee Yohn wrote a great article in Forbes , highlighting that “a company no longer has a single employee experience; it has thousands of them.”

Employee Experience 128

Employee Experience Customer Service Net Promoter Score 2021 128

BlueOcean

APRIL 30, 2021

When we wrote that article, we could not have ever predicted a global pandemic and the resulting change in consumer behaviors that pushed omnichannel into the spotlight. Communication breakdown, lack of responsiveness, broken promises, and delays or errors all damage the customer experience and disintegrate trust, regardless of brand values.

Omnichannel 156

Omnichannel Customer Care Consumers Customer Journey 156

ShepHyken

OCTOBER 13, 2017

This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. Retailers can make it happen by rewarding customers for actions that have nothing to do with the purchase but have solid ties to their brand and brand values.

Customer Centricity 76

Customer Centricity Loyalty E Commerce Loyalty Programs 76

Beyond Philosophy

JULY 20, 2016

A recent New York Times article on exclusive cruise ship travel provides a window into the way that luxury travel stratification might impact customer memories – for good or bad. Kate Spade Revamps Retail Experiences to Deliver Brand Values. And I talk about the important role that memory has in customer loyalty.

Travel 112

Travel Books Loyalty Brand Values 112

CSM Magazine

JANUARY 9, 2025

Early adopters often share their impressions with others, so every interaction is an opportunity to reinforce your brands values and commitment to quality. By prioritizing exceptional service and consistent communication, you establish trust and set expectations for future customers.

Social Media 52

Social Media Loyalty Feedback Insights 52

Hallmark Business Connections

OCTOBER 27, 2020

* This article was originally published on AdAge March 3, 2020, prior to the widespread recommendation of social distancing and limited in-person interactions. When brands value quality over quantity in customer interactions, they can add kindness and personal touches to customers’ lives.

Airlines 98

Airlines Telecommunications Social Media Presentation 98

CSM Magazine

MARCH 10, 2025

A companys tone of voice is more than just the words it chooses; it encompasses communication style, brand values, consistency and emotional resonance. Just as colours and shapes make an organisation recognisable, voice does the same – but through tone.

Customer Experience 52

Customer Experience Reference Communication Customers 52

CSM Magazine

FEBRUARY 5, 2025

Brand Values: Share your brand story, mission, and core values. Heres how to build their knowledge: Product/Service Deep-Dive: Walk your rep through every feature, benefit, and common customer pain point associated with your offering. Use demos or hands-on experiences to solidify their understanding.

Customer Centricity 52

Customer Centricity Culture Reference Customer Satisfaction 52

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. Read Shep’s latest Forbes article: How To Beat The Stock Market By Four Times.

Customer Experience 75

Customer Experience Customer Satisfaction Poor Customer Service Article 75

Second to None

MAY 17, 2019

An article examining startups in Chicago boiled the “Midwest Mindset” down to the pragmatic attitude of those in America’s heartland. [2] Trial and error is inevitable for all brands, young or old. If you are looking for a fun article that looks at the different ways that people pronounce words across the U.S.,

B2B 90

B2B Roadmap Brands Culture 90

Oracle

FEBRUARY 14, 2020

Loyalty, or more aptly referred to as love for the purposes of this article, is a byproduct of exceptional consumer experiences. Yet, earning loyalty – love – is particularly challenging for brands in the face of increased competition and consumer apathy.

Loyalty 79

Loyalty Brands Loyalty Programs Customer Journey Mapping 79

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Sampson Lee

APRIL 10, 2017

Deploying Customer Effort Score could be destructive under two conditions: using CES as a key metric for your critical touch-point experiences, and, your brand value is not about effortless. Damage your brand loyalty. It would generate three negative consequences: Drive a disremembered experience.

Effort Score 69

Effort Score Brand Values Loyalty Metrics 69

Lumoa

MARCH 8, 2023

To stand out and be different, telcos must think outside the box and emphasize their brand value in day-to-day operations and CX. This can be achieved by living up to customer promises and delivering a unique brand experience. Here are the key takeaways from the webinar. To this end, telcos must be bolder in their approach.

Customer Centricity 78

Customer Centricity Telecommunications Webinar Feedback 78

Survicate

MARCH 13, 2019

Hence, if you implement this method correctly, you’ll be provided with meaningful insight into your brand value as well as your readers’ expectations. This article sheds some light on the topic. You should keep your website survey active on your blog and article pages permanently. Use your insights to create new articles.

Blog 87

Blog Feedback Article Social Media 87

ChurnZero

MARCH 22, 2023

This is a guest article by Kristen Hayer , the founder and CEO of The Success League. It is OK to consider the brand value of a customer along with their revenue—sometimes you might have a really big brand, and their value as a reference boosts the revenue they bring to your company.

Customer Success 97

Customer Success Touchpoint Financial Customer Journey 97

Kustomer

APRIL 3, 2019

As Brad writes, “If you’re a CS leader, I believe embracing this strategic mindset shift is the best thing for your professional career, your customers, and your brand value.”. Read more in Brad’s full Forbes article here.

Brand Values 40

Brand Values Article Customer Service Brands 40

C3Centricity

JUNE 25, 2020

If you’re one of them, then this article is for you. 1 Review & Revise the Description of your Target Audience. ” Knowing where your brand sits on Maslow’s hierarchy of needs has an additional benefit. Brand #Values #BrandEquity Click To Tweet. #4 Make your Customer Everyone’s Responsibility.

Customer Centricity 104

Customer Centricity Competitive Advantage Brands Connections 104

Daniel Group

JULY 1, 2023

In today’s competitive business landscape, customer experience (CX) plays a pivotal role in shaping brand perception and customer loyalty. It’s time to assess whether your CX efforts align with your brand values and if they are positively impacting your business.

Brands 52

Brands 2023 B2B Touchpoint 52

Lumoa

MARCH 20, 2018

If you want to know, how B2C CX is different from B2B CX, check: this insightful article written by Lynn Hunsaker " The big difference between B2B customer experience and B2C " in MarketingMag Brand experience Brand experience is how you design, see and want your customer experience to be. Was this article useful?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySparrow

NOVEMBER 20, 2020

Chatbots Boost Brand Values. Bot websites can boost your brand value by engaging with your customers in a friendly manner. This will help you to fulfill your customers’ expectations and raise the brand value. In many ways, chatbots can build better rapport with your customers and boost brand values.

E Commerce 52

E Commerce E-support Virtual Agent Brand Values 52

ReviewTrackers

JANUARY 8, 2018

This article was written by Victoria Greene, a branding consultant and freelance writer. She is passionate about using her experience to help brands grow their business the right way. It is one of the best ways to find out more about ACTUAL customer history and brand value. Don’t stop at reviews!

Social Media 33

Social Media Brands 2018 Brand Values 33

ProProfs Chat

APRIL 16, 2020

Your primary content is a reflection of your brand. That said, it may not always be possible during translation to maintain the same brand value. This creates your brand personality. Moreover, help desk tools have gone a mile further by extending their multilingual setup to knowledge base articles as well.

Loyalty 96

Loyalty Customer Service E-support E Commerce 96

Second to None

MAY 15, 2018

The following article is a guest post submitted by Emma Miller from Bizzmark blog. To put it in a nutshell, brand equity can be defined as a value of a brand in terms of how customers perceive that particular brand and feel about it based on their experiences with it.

Measurement 59

Measurement Brands Social Media Voice of Customer 59

eGain Blogs

MAY 31, 2023

Generating draft content for knowledge base articles Knowledge authors often struggle with the process of turning sprawling compliance-type documents into something that can be used by advisors. Creating effective prompts from knowledge artifacts Generated content depends heavily on the prompts used to produce it.

Document 52

Document Feedback Contact Center Article 52

eGain Blogs

MAY 31, 2023

Generating draft content for knowledge base articles Knowledge authors often struggle with the process of turning sprawling compliance-type documents into something that can be used by advisors. Creating effective prompts from knowledge artifacts Generated content depends heavily on the prompts used to produce it.

Document 52

Document Feedback Contact Center Article 52

BirdEye

JANUARY 11, 2023

This can be in the form of an article or video, contests and giveaways , or updates about your company. Before typing, take a deep breath and remind yourself of your brand values and principles. The best content for social media is fresh, relevant, and attention-grabbing.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

CSM Magazine

MARCH 26, 2024

Consistency Is Key Consistency is the bedrock of brand identity, and customer support centers play a vital role in maintaining it. Agents must embody the brand values, tone, and messaging consistently, reinforcing the brand identity with every interaction.

Contact Center 52

Contact Center Brands Social Media Call Center 52

CX University

APRIL 16, 2024

As consumers become increasingly discerning, the alignment between a company’s values and the personal values of its customers has emerged as a significant driver of loyalty. The Rise of Values-Driven Consumers The modern consumer is no longer solely motivated by price and convenience.

Loyalty 52

Loyalty Brands Consumers Social Media 52