ShepHyken

MAY 13, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This article is about customer support. My Comment: I enjoy articles on customer service metrics. What Is Churn Rate?

Article 73

Article Customer Service 2024 Loyalty Programs 73

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.

Article 67

Article 2024 Customer Service Social Media 67

GetFeedback

MAY 5, 2019

You want to treat yourself by buying the latest model of a super popular brand. So, if you make them choose between a good product and a good after-sales service, you’re not on the right path. . Good products keep customers interested, but after-sales service keeps them loyal. But somehow nobody replies to your emails.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. One of the main points is that customer service is becoming the face of a brand.

2021 135

2021 Article Customer Service Loyalty Programs 135

NetBase

NOVEMBER 19, 2018

When you look at what social media has become, it’s amazing to think less than ten years ago we were merely on the brink of its potential. Social media, and the ways we analyze and use it, continues to grow rapidly, and that won’t change in the coming year. Experiences that Resonate. Experiences that Resonate.

Social Media 83

Social Media 2019 Marketing 2010 83

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 59

Social Media Sales Advertising Connections 59

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Article 80

Article 2023 2028 Customer Service 80

Opinionator

DECEMBER 10, 2020

People turn to the Internet and tools like social media for a variety of uses. Social media is very popular. So how to turn customer feedback into great social media and convert this opportunity? Here is the premise: Social media is highly popular. How Important is Social Media for a Business?

Social Media 59

Social Media Feedback Events Customers 59

Michelli Experience

MAY 1, 2018

Once upon a time, brands purchased advertisements which effectively influenced prospective buyers. Thanks to social media, many brands have softened their traditional media buys and have focused instead on influencing purchasers through a variety of strategies. Favoring Social Media Influencers.

Social Media 74

Social Media Customer Experience Advertising 2017 74

Opinionator

DECEMBER 10, 2020

People turn to the Internet and tools like social media for a variety of uses. Social media is very popular. So how to turn customer feedback into great social media and convert this opportunity? Here is the premise: Social media is highly popular. How Important is Social Media for a Business?

Social Media 52

Social Media Feedback Events Customers 52

ShepHyken

NOVEMBER 24, 2017

This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. If you’re not monitoring what customers are saying about you and your company on social media, what are you waiting for?! – Shep Hyken. Great Social Media Examples.

Social Media 88

Social Media Blog Customer Service White Paper 88

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Related Article: How the Most Important Touchpoints Get Ignored, And How to Fix It. And for good reason!

Touchpoint 143

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 143

Kustomer

MARCH 23, 2022

In a crowded marketplace, where consumers are often bombarded with marketing claims made by brands, it can be difficult for them to know who to trust. What is a Brand Ambassador? A brand ambassador is someone who promotes your product or service in their interactions with other people via relevant communication channels.

Brands 95

Brands Social Media Reference Loyalty 95

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 87

Social Media Customer Service Marketing Airlines 87

CSM Magazine

MARCH 13, 2024

But you know what’s even better than making a sale? Turning that sale into a loyal, lifelong customer. In this article, we’re going to explore how you can supercharge your branding efforts by leveraging the power of customer success management. That’s where customer success management (CSM) comes in.

Customer Success 52

Customer Success Brands Management Social Media 52

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Related Article: How the Most Important Touchpoints Get Ignored, And How to Fix It. And for good reason!

Touchpoint 137

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 137

BirdEye

JUNE 16, 2023

Knowing how your customers feel about your brand makes growing a business easier and more efficient. Regularly conducted brand surveys help you gather such feedback. But brand surveys come in many different forms and choosing the right one is important to reap the benefits of your investments. Branding isn’t a one-time effort.

Brands 86

Brands Social Media Insights Feedback 86

ShepHyken

NOVEMBER 21, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. 1 b y Chris Preimesberger.

2016 117

2016 Article Social Media Net Promoter Score 117

Comm100

JULY 20, 2020

5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. Adding a chatbot to customer support helps brands handle large volumes of inquiries and gives agents more time to focus on more complex issues. First Things First, Why is it Important to Optimize Your Social Media Presence?

Social Media 53

Social Media Blog ROI Brands 53

CSM Magazine

SEPTEMBER 20, 2024

Customer experience agencies, or CX agencies, specialize in helping businesses design, implement, and optimize strategies that enhance every interaction a customer has with a brand. This article explores the primary services offered by CX agencies and examines how these services impact the customer experience.

Customer Journey Mapping 52

Customer Journey Mapping Net Promoter Score Omnichannel Customer Experience 52

CSM Magazine

AUGUST 4, 2022

Are you having a hard time getting your branding to work ? In this article, we will discuss some of the reasons why your branding may not be working and how to correct it. A branding strategy is a plan for how a company will present itself to the public. There are several signs that a branding strategy is not working.

Brands 59

Brands Social Media Communication Culture 59

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Your customers are experiencing your brand and their journey with your brand whether you invest in the experience or not. If there’s no feedback gathered then they might be badmouthing the brand on other channels like social media. . Article] Why a CX Mission Statement Matters — And How to Create One.

Customer Experience 376

Customer Experience Net Promoter Score Reference 2022 376

Magellan Solutions

MAY 29, 2021

Social Media plays an important role in all industries, especially in health care. . Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s. 9 Ways Healthcare BPO Make Use of Social Media. Evaluating Competitors.

Social Media 52

Social Media Healthcare Hospitality Call Center 52

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. Car sales emails are a crucial part of that effective communication strategy.

Sales 92

Sales Automotive Advertising Demo 92

CSM Magazine

SEPTEMBER 19, 2023

Automated Content Creation : AI tools can now generate content, from email drafts to social media posts. Sales Forecasting : With AI, businesses can more accurately predict future sales trends based on historical data and market variables.

B2B 100

B2B Marketing Brands Social Media 100

ShepHyken

JULY 20, 2018

This week we feature an article by Daniel Bakst who writes about how important it is to monitor and respond to comments on social media and review sites about your brand. – Shep Hyken. Beyond social media sites, another important location to monitor the way customers are discussing your brand is on popular review sites.

Social Media 47

Social Media Blog Brands Consumers 47

ReviewTrackers

JUNE 25, 2018

This article was written by Kristen Herhold. Kristen is a writer for The Manifest and focuses on social media, digital marketing, and advertising business trends. . Ninety-two percent of small businesses plan to invest more in social media this year, and Facebook’s recent Cambridge Analytica scandal isn’t slowing them down.

Social Media 50

Social Media 2018 Advertising Entertainment 50

GetFeedback

MAY 8, 2019

It’s what every company wants following a consumer’s experience with their brand. This relationship can be established in many ways–social media interaction, personalized emails, customer service experiences, and by letting consumers put “faces” to the people behind a business. Branding your survey is the smart thing to do.

Brands 170

Brands Social Media Sports Feedback 170

NetBase

JULY 16, 2020

The social mood has shifted socially to overwhelming anger and brands are showing up by reassessing how to connect with consumers. How can companies capture the social mood and bring their brands back to social to connect meaningfully with consumers there? Ways brands are recapturing consumers’ heart.

Consumers 60

Consumers Brands Social Media Fashion 60

ShepHyken

OCTOBER 24, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Increasing Sales With Personalized Marketing by Tyler Walton. How Nike Is Beating Brands Like Apple and Adidas at Twitter Customer Care by Christopher Heine.

2016 119

2016 Article Customer Service Government 119

CX University

NOVEMBER 21, 2020

Customer-facing teams in sales and service-orientated environments embrace the concept. Marketing teams use it to get to know their customers, to personalise their brand reach and encourage brand loyalty. Comprehensive customer experience ecosystems create customer memories that narrate specific brand stories.

Net Promoter Score 98

Net Promoter Score Brands Loyalty Programs Loyalty 98

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Don’t turn it into a sales pitch. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. What about when they complete a training process or post about your brand on social media?

Airlines 372

Airlines 2020 Social Media Hotels 372

Beyond Philosophy

APRIL 18, 2017

Most people would choose (A), and in fact that’s been the trend with brands over the past few years. But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Customers aren’t as loyal as you think they are.

Sales 124

Sales Loyalty Programs Consulting Loyalty 124

ShepHyken

MARCH 20, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This is a short article about how to apologize. As Social Media Evolves, Travellers Demand Joined-up Customer Service by Nick Vivion .

2017 75

2017 Article Customer Service Social Media 75

SurveySparrow

MARCH 19, 2024

There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. About 68% of customers prefer watching video content to reading articles, and 83% of marketers say videos help with lead generation.

Marketing 95

Marketing Social Media Demo B2B 95

ShepHyken

FEBRUARY 6, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This article has eleven “data drive” reasons customer advocacy is important and seven tips on how to increase advocacy. There is something here for everyone.

2017 84

2017 Article Customer Service Social Media 84

CSM Magazine

JUNE 27, 2024

No longer is it sufficient for businesses to simply offer a good product or service; customers now expect seamless, personalized interactions across all touchpoints with your brand. Advocacy : The customer becomes a loyal promoter of your brand. Consideration : The customer evaluates your product or service against alternatives.

Customer Journey 52

Customer Journey Connections Customer Experience Social Media 52